);
Connect with us

Business

Capitalist Sage: Talking with Lisa Proctor on Resources for Local Businesses During COVID19 [Podcast]

Published

on

Lisa Proctor on Capitalist Sage

Every business is looking for answers on how to survive the changes in the world right now.
Luckily Lisa Proctor, CEO of Sanford Rose Associates Lake Lanier and founding member of the Peachtree Corners Business Association (PCBA), has some ideas and tips for businesses. In this episode of the Capitalist Sage, Karl Barham and Rico Figliolini video chat with Lisa to talk about all the ins-and-outs of handling business during this ever-changing time. Recorded socially safe in Peachtree Corners, GA

“We’re committed to be open and honest with each other. We’ll have open dialogue, but we’re finding other things for them to work on that will position us to be ready when the market comes back. So whether it’s doing something, you know, re-engaging with good candidates, reassuring other people, even if it means doing some sort of community service or doing something to keep the positivity going, but trying to make sure we’re positioning because we don’t know how long this is going to take.”

Lisa Proctor

Timestamp:

[00:00:30] – Intro
[00:03:54] – About Lisa
[00:04:22] – Essential Businesses
[00:06:11] – Innovation in Remote Business
[00:09:30] – Expenses and Cash Flow
[00:12:59] – Loans and the CARES Act
[00:22:52] – Using this Time
[00:25:43] – Helping Your Employees
[00:35:15] – Networking Amid COVID-19
[00:38:59] – Closing

Podcast Transcript

Karl: [00:00:30] Welcome to the Capitalist Sage Podcast. We’re here to bring you advice and tips from seasoned pros and experts to help you improve your business. I’m Karl Barham with Transworld Business Advisors. My co host is Rico Figliolini with Mighty Rockets, Digital Marketing, and the publisher of the Peachtree Corners Magazine. How are you doing today, Rico?

Rico: [00:00:50] Good. It’s great.

Karl: [00:00:52] Isn’t it fabulous that we have adapted our podcasts from our usual home in a podcast studio to virtual as this episode is being recorded and filmed from our homes as we are abiding by local ordinance for stay at home due to the coronavirus and COVID-19. So today, it’ll be a little bit different, but through this pandemic we’ll offer you tips and local insights on and helping you survive and thrive during the global pandemic. Rico, why don’t we talk a little bit about our sponsor before we get introduced to our guest?

Rico: [00:01:39] Sure. So like, we’re, we’re being socially responsible at distances, right. And one of the great effects of what we’re doing is, is being supplied by fiber and optic cable, right. Unless you’re on a wireless device. But one of our main sponsors is Hargray Fiber. They’re new to Peachtree Corners and into the Metro area. They’re a company that provides fiber services to businesses as well as homes for businesses, is really where they’re at. And they are actually the backbone of the 5G network. An enabled highway of Curiosity Labs at Peachtree Corners. So if you’re looking for a company that can get you working well with site teleworking, with turn three key operations and actually with free software that you can use during this time, reach out to HargrayFiber.com and you’ll find that that can help you. Great friends and good sponsor.

Karl: [00:02:34] Well. Thank you for that. Well, we’re going to jump right in today. On today’s Capitalist Sage Podcast, we are so honored and blessed to have Lisa Proctor, who is a local business owner. She’s the president and CEO of Sanford Rose Associated Lake Linear, a global recruiting firm that helps place people in the right positions all around, all around the world. She also is the president of the Peachtree Corners business association. And we’re here to talk today about how small businesses in our community can find the resources locally to help them, not only just survive through this, this global pandemic that’s impacting everyone, but also ways in which they can thrive and support local businesses. Well, thanks so much for joining us today and being flexible with the arrangements for this.

Lisa: [00:03:31] Hi Karl. Hi, Rico. I’m glad to be here. It should be a fun, fun afternoon.

Rico: [00:03:36] Yes, it’s going to be, yeah, it’s going to be good, hopefully if we don’t have some technical issues.

Karl: [00:03:41] Or bumps.

Rico: [00:03:42] And we’ll be just fine.

Karl: [00:03:44] Yup. I just wanted to start with you telling us a little bit about reintroducing yourself to folks a little bit. You’ve been a member of Peachtree…

Rico: [00:03:52] Member of Peachtree…

Karl: [00:03:53] Corners.

Lisa: [00:03:54] Sure. I am actually one of the founding members of the PCBA and I’m the current president, and I’ve had the privilege of also owning my own executive search firm. So I’m right in the trenches, getting everything that other small businesses are seeing. I’m living it, feeling it, and seeing exactly what’s going on in the job market and then the unemployment. So, the great thing is you see it all in the community.

Karl: [00:04:22] Absolutely. Well, first, just want to maybe start off with, what have you heard as far as what, local businesses should be doing? I know we had only non-essential businesses being shut down. Maybe you can give, just share with us, for folks that may not have heard all the details of that. Just give us a general idea of what types of businesses and how it’s impacting people today.

Lisa: [00:04:50] Well, the biggest challenge I think is, people are trying to figure out the definition of essential businesses or whether they can use like restaurants or how to use restaurants or, and whether they can go to you know, get their car fixed or different kinds of things. So the big thing about the essential businesses are the easy ones are healthcare and you know, things like that. But even what you realize is learning how to work with the city of Peachtree Corners, because they also are doing some of the stay at home and the distancing. So making sure you take advantage of the resources, making sure that you really think about things in a different way. And one of the things that we found that we started doing is kind of trying to figure out how we could support businesses cause we were getting a lot of phone calls and a lot of questions. And one of the things that, the city is doing is they actually sent us a form that we were able to send out to multiple businesses that they can actually tell us what kind of services they are able to offer and what kinds of change in time and everything is, we’re all trying to find one central place to get information. I think that’s the biggest challenge is people are going in a lot of places, but they can’t get the right answers.

Karl: [00:06:11] So I, I know that grocery stores and our community gas stations, restaurants that can do takeout or delivery services are, and medical facilities are still operating in the community. What if you have a business where you’re allowed to operate remotely? You’re so good, at least function. Mostly those continue to work. And is there anything that would be impacting those businesses?

Lisa: [00:06:39] The biggest thing that I found is, a perfect example is a business that’s able to work remotely that might be, I’ll use an example that might even be doing something like they provide cigarettes to the local, ma, co, QT or one of the markets or something like that. They’re not allowed to work, but yet they can still work remotely, take orders if somebody wanted to do. But now they’re going to have to use a delivery company. And or some other way to get their services delivered. And so what I, I think the biggest thing that I’ve been the most impressed with though is restaurants that have also come up with creative ideas. Like, I know Taqueria Del Mar has come up with like, pantry idea or lazy dog. Those are the ones that I think have found a way to take the situation and turn it around and, and I think that helped.

Karl: [00:07:36] That’s one of the great things. Innovating in times of crisis. And one thing we’re telling a lot of business owners is to think about finding new ways to play. You may not be able to reach you, you may not be able to offer the same thing, but if you could find either new customers that can use your services in this time, or you may be able to have access to your supply chains or resources to offer something else that could help families at home, whether it’s delivery submits, you might have a pro, you may have access to products that are in high demand. Figuring out ways to pivot your business quickly and do it. And I’ve been seeing that throughout with a lot of restaurants, coming up with great ideas to do that.

Lisa: [00:08:23] Well, in fact, who would have thought like, one of the best commodities is offering free toilet paper, or you know, something that all of a sudden I’m like, what? There’s toilet paper. Yeah, that’s where I’m going to order from, and I’m laughing going, who would have thought? You know, that’s the big commodity right there. But I think that’s, it also is so simple in the way of saying, yes. Think out of the box right now. People don’t need big ideas, little ideas and little ways to help each other go a long way right now.

Rico: [00:08:50] Yeah. I’ve noticed actually some, some of the restaurants. Different restaurants, right? The higher price restaurants aren’t able to actually compete with the takeout in the curves. Some of the chains are doing better. Some of them have closed for the temporary. So it really varies. Who’s out there and who’s doing, you know.

Lisa: [00:09:10] Well, and it varies even by day. Like all of a sudden you’ll say, Oh, this is a great resource and all, and that was one of the things that we discovered when we put together the resource guide in the community. We finally had to put a date on it and say, look, this was accurate as of X date, because as soon as we put it out, we already had to have three changes.

Karl: [00:09:30] So I’m wondering, so we go through and look at people’s expenses right. Because this is a time where all businesses really have to pay attention to cash flow in their business. Pretty consistently, most retail businesses, one of their largest expenses is going to be rent and the liter that they owed to their landlord. There’s no, there is no universal answer to the rent payment. April 1st just passed. A lot of people have to pay. Have you been seeing what, what have you been hearing of what landlords and longtime, tenants or landlords in the
community, commercial tenants. Are you seeing them helping or being proactive and helping there?

Lisa: [00:10:13] I have not seen, I think a lot depends on how large your landlord is. If your landlord is also a small business and they’ve got a big mortgage on the building, I’ve seen that to be a little bit tricky. But I’ve seen, one thing I really liked that the city even did is they set up a program, that they’re calling it community partners, where they’re trying to encourage landlords to consider even just deferring the rent. I don’t even if they don’t forgive it, if somebody would defer the rent for two months. While I have a chance to get possibly one of those other SBA type loans or one of the other funding options, that helps me with saying, okay, well I try and adapt to this. Can I just not worry about cutting big checks? And I think that that’s what, but I have not seen a lot of forgiveness recently. I’ve heard a lot of calls and I’ve had a lot of people reach out and say, Hey, are you seeing any landlords that have been? But I personally have not seen a lot of that.

Rico: [00:11:17] Yeah. I don’t think we’re going to see more.

Karl: [00:11:19] Of fines or communication. And I love the concept of community partners. The landlord isn’t served well if businesses aren’t, don’t survive this, and they act except a partnership. One of the things that, that, one of the things that folks can do is open up the dialogue with the landlord and not asking for forgiveness, but I think deferral when there is a time to renegotiate the agreement for this period of…

Rico: [00:11:51] For this period of time, I’m sure.

Karl: [00:11:53] Or be able to come up with creative ways. That they both can be successful.

Lisa: [00:11:59] Right. Well, one of the things that I did with my landlord is they also provide me some administrative service, but we’ve even talked about, look, I still need some of that work done. Can we figure out how that administrative work can also be done remotely? You still want to be able to pay those people. You still want me to, you know, don’t cut my services, don’t, you know, let’s figure this out. And so we’re working through that dialogue and we’ll see how that works. But rather than just assuming they’re going to forgive it, they’re not going to forgive it. But the deferment might be an option.

Rico: [00:12:37] Is that an office suite?

Lisa: [00:12:39] I am. I’m in an office suite. And the challenge is the building itself is available 24/7, but part of my office suite includes answering my phones and being there to do. But if those services aren’t being provided, that’s where it’s, it creates the start of those conversations. Karl: [00:12:59] Right. So negotiating and make sure you’re communicating and writing any agreement. And I think it serves everyone to figure out a way to work through this together. The
secondary, I know a lot of folks may have loans and the SBA, we won’t talk much about the federal response and all the differences between that here, but, but one of the things that I know people can do is talk to their local banks. The CARES act and the loans that are being offered through that are going to be administered or processed through banks that are approved by the SBA, those local banks in this community that a lot of the business owners, it’s time to have those conversations with them as they help you with paying for those loans. Some banks are going to do it, some banks may not. But can you talk about some of the partners in the community on banks, that people need to, to get in communication.

Lisa: [00:13:59] Definitely. That they like, I know I’ve talked to, BB&T I’ve talked to Iberia bank. Bank of America, are three of them. Them that I know that have been doing, they’re training their staff too. That’s one of the things that I have learned is the challenges. The news media is giving you a lot of information quicker than the individual banks actually have had a chance to go through the training even themselves. But the good news is they’re gearing up, from what I understand, tomorrow is supposed to be the day that the banks are going to be accepting them. And I really think that the biggest thing the businesses need to be able to do though is make sure that they are, they come with their information ready to go. I think the challenge that we’ve had is some people tried to jump out there immediately. And they don’t have enough information. And so, I know I’ve also been talking to people like, Bill McDermott with, McDermott financial solutions cause he’s been working with a lot of people and doing the SBA loans. And the number one thing I’ve consistently heard from BB&T from Bank of America, Iberia is making sure that you have your, you understand what information to pull and that you’re prepared to provide that information before you start the process.

Rico: [00:15:27] So the loans, after that the, if I understand correctly, that are going to be available or some of it can be forgivable loans.

Lisa: [00:15:35] So some of it is grants. I’ve really seen it broken down in three pieces. There’s a loan that’s a traditional loan that you need to pay back and you need to be prepared to pay it back. There’s a second loan that has a forgivable portion as long as you actually use those funds for what they were intended. So it’s intended for payroll and payroll taxes. And one of the things that I’ve even been telling people is talk to your landlord saying, look, I’m applying for this loan. And part of the hard part of this one will also go towards paying the rent and paying those things. But if you give me this deferment, you give me time to get that money. And so I think that’s been, you know, and then the third, the third option is a grant that you know is a forgivable grant. And, but one question even I found myself unclear about is, Hey, if I applied for, you know, one of the, the grant can I also still apply for the loan? And that’s where I’m still tracking down saying, I’m not sure you can do both.

Rico: [00:16:42] Yeah. I think I saw something in their disclaimer saying, you cannot borrow a second, a second loan during the period of 2020. So the light, but you can’t do it at the same time. There’s thresholds for some of this stuff, right? Also because some of it’s that basing it on income, like for example, the personal checks coming out through, it’s either based on 2018, fall
2019 based on 2019 or if you filed it already. But ultimately it’s going to be based on 2020. So we may have to pay it back anyway. You are in that threshold part. Right?

Lisa: [00:17:25] Right. And I think that’s the, when people are hearing all of those pieces, that’s what gets everybody in that analysis paralysis is they want to jump, they want to do, and then they’re like, Oh gosh, I did the wrong thing. And that’s what I found when I was talking to the banks. Even like talking to Iberia, talking to, you know, the different bankers. They were saying, look, we’re having to be trained too, because when people are asking us questions, we have to give the right answers.

Rico: [00:17:53] There’s also a choice that has to be made, right?

Lisa: [00:17:55] Small truest is the BB&T and the SunTrust. That’s right. I forgot about that.

Rico: [00:18:01] As far as making that decision to take the loan, you also, you know, you want to. Pay your employees, right? That’s part of it. But what if you don’t have the work. You, this is a tough decision part. You don’t work. You want to keep your employees because you don’t want to furlough them necessarily because then you, I mean, they’re going to find another job somewhere else maybe, and then you’ve got to find new employees. But what if there’s no work and they’re taking this loan on to do this?

Lisa: [00:18:34] Well, in fact, the reason I’m slapping is you must have heard the conversations I’ve had with my staff this week because as we saw companies pulling their searches, you know, for us, if companies are pulling the jobs, that means they’re pulling the, the work right out from under us. And we walked into this two months ago thinking we were going to have the best year ever in 2020 and Hi-Fi in and being so excited and all of a sudden I was like, we have two feet on a banana peel and are sliding down the hill and didn’t even know what hit us. And trying to deal with that. And so what we’ve also been doing is I’ve made some commitments to my team saying, look, I’m committed to get some of these loans. I’m committed to keep you. We’re committed to be open and honest with each other. We’ll have open dialogue, but we’re finding other things for them to work on that will position us to be ready when the market comes back. So whether it’s doing something, you know, re-engaging with good candidates, reassuring other people, even if it means doing some sort of community service or doing something to keep the positivity going, but trying to make sure we’re positioning because we don’t know how long this is going to take. And it could, and you know, anybody who went through the 2008 recession, I literally opened my practice, my recruiting firm, like the two weeks before 2008 fell apart. So, you know, learning that and going through it, you realize you’ve got to think out of the box. And we all may have a 16 ounce glass with 8 ounces of water in it, but if you can find the positives and focus on the things you can do. My, it’s really helped my staff, but it’s also, I think it’s good to be honest with people. If you’re afraid you’re going to cut, it’s okay to say, look, we’re in it together and we’re going to try not to, but if we have to, you need to be prepared.

Rico: [00:20:36] And communications is best just because. I mean, you don’t have to, just, companies don’t have to let their employees totally come. They can do part time. They can adjust their pay. I mean, there’s options. It’s not just all or nothing.

Lisa: [00:20:50] Well, one of the things that I found that’s part of the CARES act and it was one I found, I was, probably a week ahead cause I tend to be pretty analytical. I jump out and start researching it. But probably one of the things that is part of the CARES act is the fact also, you don’t necessarily want people to be taking money out of their retirement. But if people have a 401k, some of the changes from the CARES act is where they took the threshold from, if your plan allows it, you can take your loan. You can take out a, from a $50,000 loan up to a hundred thousand dollar loan, but it’s based on 50%. You know, there’s thresholds. You have to have money in your plan, 401k but have employers. One of the things that I was talking to my staff is, look, if this is something, basically you’re borrowing, be prepared. You need to pay us back because you’re borrowing the money from your own retirement, but the interest you pay is your interest. So instead of getting the interest from the market, you’re getting that interest, and it might be some of that, that money that can help you get that. It’s real, and right now, as long as you pay it back, you’re not withdrawing it. You’re not taking it out of your long term future. But it’s a simple way to get some cash flow.

Rico: [00:22:12] I think also there’s an option there, and I’m not sure what the details of it are that you’ve, that they are waiving the 10% penalty.

Lisa: [00:22:20] They are. If you’re withdrawn, they are. If you’re not, if you’re not over the 59 and a half, they are waving that penalty. But you know, one of the things I was encouraging my team too is if you don’t have to, and the loan is allowed, do the loan, if you know you’re going to pay it back because then the money’s still there and you haven’t, you haven’t taken your, your long term future. You haven’t been into your retirement, but if people need to, at least they are waiving that.

Karl: [00:22:52] So there were some other things, and you highlighted something that was really powerful is this is a time for successful business owners to get to work. When, when times were busy and your customers were coming at you left and right, you didn’t have enough time to train in, have time to market prospects enough. You didn’t have time to think about your business plan. And investments and things you’re doing in the future. This pause that a lot of small business owners may give you an opportunity to work on the things that never got to the top of the list cause you were so busy. And we’ve been really promoting that. Let’s all business owners, most people that have been successful have lived through one or two of these cycles. And we’re what, what stands out from the ones that are successful? They actually work harder during the time they’re working on the things that are on the business versus in their business. So we advise folks, you know, if your business is now closed, there is not enough marketing prospecting. There are investments that you could be making in people training. You can conduct a Zoom training meeting. Well on different things, and even when you get back, when things open up again, we’re in a world that might’ve changed a little bit. Your
safety practices might have to change because now it used to be safety glasses and steel toe shoes. In some jobs we may have to be more, address viruses and, and contact with people. So what does that look like? What are the true, how do you retrain your staff to be safer in that now’s the time to execute those plans and train?

Lisa: [00:24:41] Well, and what I’m finding with my staff is rather than them just having to come to me with ideas, what I’m saying is, look, let’s put it together, our Santa Claus list. Let’s put up together some of our big ideas. What are things that maybe you think. That we can do, and I find just having that dialogue, number one, they’re coming up with some good ideas and they’re coming up with markets of, look, if we know that this is going to be, what are markets that maybe we don’t currently work in, or what are markets that we need to do the research we need to do the heavy lifting now, but because they think they’re part of the solution, I’m finding it also keeps them from thinking about what they’re not doing and what’s not there. And we’ve done a lot more of those kinds of things. And I think you make a good point is we want to be positioned to come out of it. And this is, instead of looking at it as a negative thing, we’re actually able to do some things that we haven’t, we haven’t been able to do.

Karl: [00:25:43] How have you, I know one of the things that, that’s a real practical thing is what if one of your employees and what should be business owners be thinking about, and helping both the employees and following… have you heard or ahead of any advice or thoughts on that?

Lisa: [00:26:07] Karl, I didn’t hear part of your question. Would you mind repeating it?

Karl: [00:26:12] Yeah. what if an employee got where to where to get tested for COVID-19 and one of our small businesses in our community. What are some of the things that a business owner can do to help support that? Or what would be some of the right things they should be thinking about doing? If an employee were to test positive.

Lisa: [00:26:31] I, in fact, what a great question. I think that, we’re even experiencing some of that, not directly, with my business, but we’re experiencing some of that with my husband’s and being able to do simple things like, you know what, it’s reaching out to the family, reaching out to the, to the employee, seeing if is their meals. Maybe you could deliver to the family or some just little things. I’m finding it doesn’t have to be big things. But also making sure people feel like they’re doing good things, but also giving the other employees who haven’t tested positive, giving them a platform to kind of talk about, do you have any concerns or, you know, are there some things, because if it was an employee that tested positive. And they had been in close proximity or they had not been working remotely. Working through some of those fears and making sure some of those resources are being addressed in that direction is critical because it creates quite a buzz. When all of a sudden somebody hears, especially with HIPAA, you know, you hear from HR, Oh, you know, there’s a person in our department that has it, but you know, we can’t tell you who it is. And everybody’s looking around going, well, I can tell you who’s not here today. And so you kind of can figure it out, but
everybody’s kind of being careful with privacy, but at the same time want to be there for really supporting each other.

Karl: [00:27:58] Yeah. I think you’re making a good point. I mean, I would definitely consult with both HR professionals and so on. So you’re following that along with many of the acts. There’s the HR 62 Oh one that has included COVID-19, related illnesses and, the family medical leave act and some of those other policies. So some of the protections as well as some of the benefits of that. Also, if you check out a lot of the costs that might be associated with, employees that suffer or going to, there’ll be some tax advantages and, and credits that are due, you can consult with your tax professionals and advisors on some of those, but the main point that the government, the federal government is they’re building the support structure to allow on earth to make good sound decisions, to protect the safety of the individual employees and everyone else there. So one of the things is to create a culture where people disclose. If you create a culture where people are afraid or have fear of telling the truth, they’re not in cause they’re fearful for their job, they might put more people at risk. But this is a time for business leaders to step up and display leadership and communicate with the people what your policy is, how you respect their privacy yet protect them and support them as they navigate through this and those that are successful and new that might have employees for life.

Lisa: [00:29:33] Right. Well, and you brought up such a great point with that. And what I’m also finding is. Reach out, you know, to your healthcare insurance provider as the employer, if you have it, now’s the time to reach out to them to understand too. Are there any other things that we don’t know about with a particular insurance policy that we need to be aware of? Are there benefits that might kick in that they’re aware of that we just haven’t had time to research? Because there’s so much information I’m finding you know, being able to reach out to the CPA, being able to reach out to those people. They are experts in their niche. And then we as small business owners don’t have to try and be an expert at everything. We can leverage their resources.

Karl: [00:30:18] One of the things that, you know, will, may, become a new norm that everyone locally, we haven’t seen, but, I know Rico and I are from New York and I have a lot of family up there and when I hear what’s going on there from friends that are in the medical profession, are there, it’s serious what’s happening there. They’re taking it seriously. They’re under an awful onslaught. But what they advise to places that are going through that is following the recommendation. So when we say social distancing, I think at the beginning there was a perception. There was some ticket that kind of meant more like a spring break approach. Also distancing versus really hard conscious decision to keep the six foot, recommended, distance from people, all of those things. But now we’re hearing things like masks starting to appear. I’m not an expert and I don’t know the medical opinion on whether it’s good or bad, but what I think we can do in the community is if we see people. Wearing masks in the grocery stores or checkout, we could, we could not react to it as if there’s something wrong with that person, I think. I think the mask is, the strategy around masks is actually a base assumption where you have it and don’t know it and you’re protecting from passing it to someone else. And so if people
are doing that, it’s almost a sign of respect to the other person. That you’re trying to protect them cause you don’t know. We don’t have the testing at the volumes that we need yet to, to distinguish that. So I could see that starting to ship most places you go a few gloves, a few masks, but in the next couple of weeks, if we start seeing masks or we still could nod, but that might become a new norm for a while.

Lisa: [00:32:08] Well, and I think that you make a good point because I actually happened to be somebody that has an autoimmune disease. I have asthma. And so I have actually been working from home, for the last three weeks, and I’ve been very aware of. You know, wait a minute, this is, I’m used to being out there, you know, right in front of people jumping out there, you know, being on the front line and so is my husband, and all of a sudden we’re saying it’s okay. Not because we don’t know, because he’s been going to Emory every day and he’s totally around all of that. With all of those things. Emory’s a test center, and they’re doing the trials. So there’s every opportunity. And so even if we just have said, we’re not wearing the mask because we’re afraid of somebody else, we’re wearing it to protect each other or to be that protective. And I think that once people kind of shift to go, wow, it’s, I’m doing it because I care, not because it’s some strange germaphobe or something. I think when people start realizing it’s because we care about each other or why we’re starting to think that way.

Rico: [00:33:16] Isn’t that funny how, you know, we look at the Asian society, China and South Korea in those areas, they are always wearing mass to a degree or another for pollutants in the air or for you. Mainly for that, actually, I know I’ve had a couple of people that I know that went, that lived and all back from South Korea. Half the time they had to wear the mask because of yellow minutes. If you went to China, I mean, it was just as bad in Shanghai and even Beijing, not so, not that much better I bet. But here, it’s almost like you’re Americans are afraid to, where we’re almost like John Wayne, that we know we don’t need to wear it. We’re good. I can already see the guys in New York, Brooklyn say, well, me, forget about it. We don’t need to do that. And that’s bad. You know? It’s a behavior shift as a society and as we all can pick apart in how we respond to it. So you know, if you feel that you should feel you need to wear a mask or, or as policies change or recommendations change, just, you know, realize just for the time being, it’s still being neighborly to, to wear a mask. And until we can get this on the control and get the numbers down and start to turn the corner on it.

Lisa: [00:34:36] No, I think it’s, I think it’s really critical and I even find that because of why I have asthma, I even have to wear a mask just regularly. Sometimes when I work in my suburban office, because even though it’s an executive suite, if somebody is using paint in the office or somebody is doing a trigger for me there are strong smells and so paints and stuff, so I wear it as much for my own protection. So I’m not doing that. But the first time I did it, I had that feeling of, Oh my gosh, why am I doing this? This is so strange. But once you realize it’s really for the right reasons, I think people get much more comfortable with them.

Karl: [00:35:15] There’s one more thing I wanted to ask you about the many businesses here that, networking was a big component of how they built relationships and built their business.
And now that we can’t physically meet in places, what are some of the things the future corner business association and other groups are doing to allow people to still connect with others even though we’re socially distancing?

Lisa: [00:35:42] Well, in fact, we are actually rolling out a whole PCBA resource center. And then the second thing that we did is we created an expanded area for our members where they’re able to now post, if they’re doing their own webinars, their own. You know, everybody’s doing a lot of, you know, whether they’re zoom info meetings or WebExes or whatever, and what we’re doing is making sure that people can put out what’s relevant to them. You know, we have people to do, so we’ve got that up on our site. We’re, we’re definitely going to be doing, some informational type, webinars and things. we’re trying to find creative ways because let’s face it, we’re all so used to being able to get together face to face. And so we’re, we’re definitely working on that. And then the third thing that we really have said is, if somebody is not able to do it face to face, if somebody says, Hmm. We’re trying to encourage people to do some like member blogs or information blogs that we can share out, whether it’s in, in different ways, through, you know, member directories or different things so that people know like, Hey, there’s resources right here. They can help you with setting up maybe your employees working from home. I know you mentioned Hargray Fiber can help people. And so there’s just a lot of great resources and tools. There’s some technology companies. And making sure that people are taking the time to update their, like their membership directory listings, making sure that people really know what people do and, you know, take the time to reach out and have coffee. Just have coffee over Zoom instead of having coffee at you know, one of our local restaurants and get to know each other. Take that. It’s that same idea of, Hey, you’ve got the time set up. You don’t need us necessarily to set up formal things. We’ll make it easy for you guys to jump in and talk, but talk to each other and, and make those face to face connections.

Rico: [00:37:46] You know what’s funny, I was talking to Pastor Jay Hackett the other day we did a podcast together and all the churches and talking about the ultimate, not networking, but the ultimate people gathering, right? A church is no, no better example. And they’re thriving. They’re doing Sunday services, even though that’s prerecorded on Monday, but they’re doing a lot of the, One-on-one or group 20-30 people in a group that’s zooming it. They’re all out there doing all sorts of, you know, fellowship things and outreach and stuff. So it can be done.

Lisa: [00:38:21] It can be done. In fact, our March business after hours, one of the things that we did is we were supposed to do a business after hours networking at Marla’s. And so we’d talk to Marla and we said, look, we all know that we’re going to have to just order our food, and we will just walk past each other as we’re walking to pick up. But Marla gave us discount, and we all, during 5:30 to 7:30 people could go pick up food and we could wave to each other in the parking lot, but we just couldn’t, couldn’t touch and couldn’t shake. And, you know, but I think those are the kind of things people want that interaction. And I think that’s, we got to have some fun with it.

Karl: [00:38:59] Well, I want to thank you so much for coming on. We’re going to continue to do more on keeping, connecting with people, making sure that they’re able to connect. But, we
want to thank Lisa Proctor, President of the PCBA, the CEO of Sanford Rose Associates Lake Lanier for just coming out and giving encouragement to the local business community. And I think you, you said it great. Even though for now we have to do this social distancing, that doesn’t mean we have to stay distant. We could still communicate, just use technology and do it a little different ways, to stay connected. So if you need help, what are some of the places that they can reach you?

Lisa: [00:39:52] Definitely check out on, on our website, we’re going to be, we’re about to launch. It should be live by the end of today, but we’re going to have a business COVID-19 resources center. We’re also going to have a tab out there for webinars and different things. Our members are doing different hot deals, different. We’ve got restaurant guides out there. We’ve gotten just lots of good tips and tricks, but also, guess what? The telephone works great. Our phone numbers are still there. Even if we’re not able to catch the limelight we can call people back. We’re happy to answer questions. We’re still doing emails. And so I think the good thing is just hearing each other’s voices is probably as critical as everything else. And we’re still there and we’re there for each other in different ways.

Karl: [00:40:45] And I just want to say, thank you so much for that. And the one thing that I’ll challenge everyone out there in the community that’s out there, we’ve taken a practice of eating out, an extra day a week. And we try to rotate it as best we can through the restaurants that are served, but continue to support the communities. If you think about it, when you’re hanging out to lunch or going out to dinner with colleagues in the community, you’d be spending. And so for, for us, we’re going to try to continue to support that. And if everyone did a little bit of that, that would really help a lot of those local restaurant businesses. But also some of the other businesses that may be able to get gift certificates for the future, if it’s massage or hair or some of these other locations. So there’s lots of ways that we could all pitch in and support the small business community that really drives our economy. I’m Karl Barham with Transworld Business Advisors of Atlanta Peachtree, and just want to tell everyone, please be safe and hang in there. Rico?

Rico: [00:41:52] I want to, you know, hopefully everyone can stay safe out there over the next few weeks, through until the end of April almost. I guess that’s where we’re going. We’re still publishing Peachtree Corners Magazine. We’ll actually hit the post office next week. So all 18,800 households in the city of Peachtree Corners and beyond will get a copy of the magazine. We are covering how the school system is handling COVID-19 and digital learning days and weeks, cause spring breaks almost offer, and they’re going to be going back to digital learning next week. So that hasn’t stopped. We’re also talking, there’s a story about doing good and homegrown nonprofits. We’ve done some stories that were in the planning stage about youth baseball and middle school soccer. So we’ve gotten some of that in there. And we have an article in there about how the city is working through this crisis and how some of the businesses are going through that. And I want to thank Lisa for helping to provide some background information on that. So that magazine will be out there. We’ll be publishing this stuff online, and we are doing between the Capitalist Sage and Peachtree Corners Life. We’re going
to be doing more podcasts. I just did one, like I said with Jay Hackett, we talked about Peachtree Corners Baptist, and how faith institutions are working in this COVID-19 environment. So a lot of stuff coming up.

Lisa: [00:43:17] Great. So thank you.

Karl: [00:43:22] And thank you Lisa for joining us today. Take care.

Rico: [00:43:26] Bye guys.

Continue Reading

Business

Music Matters Productions Expands Peachtree Corners Headquarters

Published

on

Interior of a spacious, clean and well-organized music production warehouse. There are tall ceilings with rows of lights, metal shelves full of audio/visual equipment and larger pieces of equipment grouped on the floor throughout the space.

Company adds 20,000 square feet to meet growing demand

Music Matters Productions (MMP), a premier provider of audio, lighting, video, staging and rigging solutions, has expanded its metro Atlanta headquarters, increasing the total warehouse footprint from 40,000 to 60,000 square feet.

In addition, MMP has opened a second 10,000-square-foot building directly across the street to house its growing corporate production division.

The expansion comes in response to increased demand across touring, festival and corporate markets, as well as the continued growth of MMP’s high-end gear inventory. With a fully dedicated shop for each department, including audio, lighting, video, rigging and staging, the new layout provides more space for show prep, pre-rigging and crew coordination, allowing for even more efficient load-ins and streamlined execution.

New features

The rigging department now features a new mobile motor hoist test stand, allowing for in-house motor certification, a service that’s now available to external clients in the production community.

Large warehouse space full of audio/visual equipment
Photo courtesy of Music Matters Productions

Five new truck bays were added in the process, as well, bringing the total number of bays to 17 — an important upgrade for MMP’s fleet and the increasing number of shows moving through the warehouse each week.

“This growth is a direct reflection of the work our team puts in and the trust our clients place in us,” said Aaron Soriero, owner of Music Matters Productions. “We didn’t expand for the sake of being bigger, we expanded because we needed the space to do the job right. More room means tighter prep, faster turns and better support for our clients.”

Expanding operations

The expanded warehouse and building across the street include additional offices, mixed-use areas and a dedicated repairs department, giving the team more capacity to prep, collaborate, QC and scale for increasingly complex events — both corporate and entertainment.

With a reputation built on reliable gear, experienced crews and an enhanced client experience, MMP continues to solidify its role as a go-to production partner for events of every size and setting — whether it’s a beachside festival, a stadium tour, brand activation or a high-stakes corporate show.

About Music Matters Productions

Music Matters Productions is a full-service live event production company based in Peachtree Corners, Georgia, providing industry-leading audio, lighting, video, rigging and staging solutions for tours, festivals, brand activations and corporate events across the country.

Known for its high-end inventory, seasoned crew and deep dedication to doing the job right, MMP supports hundreds of productions each year and is trusted by clients nationwide.

For more information, visit mmp-atl.com.

Continue Reading

Business

From Boardrooms to the Himalayas: Vandana’s Journey to Purpose and Growing with Intention [Podcast]

Published

on

How one family blends operational clarity, conscious leadership, and community-driven values to grow their business — together.

In this episode of UrbanEbb, host Rico Figliolini chats with Vandana Aggarwal, VP of Operations at Aggarwal Real Estate, about the winding road from global consulting to family-run commercial real estate in Norcross, Georgia. With honesty, warmth and insight, V shares how she went from working 80-hour weeks in corporate strategy to rediscovering clarity in the mountains of India — ultimately helping transform her family’s business into a community-driven real estate firm managing over 50 shopping centers.

The conversation weaves together themes of leadership, legacy, operational excellence and the transformative power of both AI and yoga. It’s a story about clarity, courage and conscious growth — both in business and in life. This is another episode you won’t want to miss.

Episode Highlights

  • Why Vandana left a high-powered consulting career to join her family business
  • How hiking Kilimanjaro and studying yoga in the Himalayas changed her leadership mindset
  • The operational overhaul she brought to Aggarwal Real Estate to support growth
  • What it’s like working side-by-side with your dad, siblings, and 700+ tenants
  • How the company rebranded with intention and built a mission around “building communities as a community”
  • Where AI is reshaping real estate—from lease drafting to property management—and where it still can’t compete with people
  • Leadership succession planning with siblings at the helm
  • The importance of clarity, calm, and conscious growth in both business and life

About Vandana Aggarwal

Vandana Aggarwal is the Vice President of Operations at Aggarwal Real Estate, her family’s commercial real estate investment and management firm. She brings a unique blend of strategic insight and operational excellence, shaped by her early career as a consultant at A.T. Kearney, where she advised Fortune 100 to 500 companies. A graduate of Georgia Tech, she also took a transformative detour from the corporate world to spend a year in India teaching yoga—an experience that continues to influence her leadership style today. At the core of her work is a deep commitment to family and a passion for building strong, connected communities.

Timestamp:

00:00:00 – Introduction and sponsors: Vox Pop Uli & EV Remodeling
00:03:12 – From Georgia Tech to global consulting
00:04:23 – Leading strategy for Fortune 500 companies
00:06:11 – The role of vision alignment at the C-suite
00:08:01 – Sabbatical becomes family business overhaul
00:09:35 – Bringing operational excellence to a growing real estate firm
00:12:02 – A year of yoga, nature, and healing in India
00:17:03 – Hiking Kilimanjaro, testing limits, and expanding self-trust
00:18:52 – Navigating family dynamics inside a business
00:21:56 – Planning for leadership transition: siblings, strategy, succession
00:24:06 – Rebranding the business: from American Management to Aggarwal Real Estate
00:26:33 – Where AI fits (and doesn’t) in real estate operations
00:30:04 – Legal, leasing, HR, and marketing efficiency with tech
00:31:01 – Community-focused retail and experiential shopping centers
00:32:00 – Reflections on AI, journalism, and digital trust
00:32:57 – Closing thoughts

Podcast Transcript

00:00:00 – Rico Figliolini

Hi, everyone. This is Rico Figliolini, host of UrbanEbb. This podcast comes out of the city of Peachtree Corners, and we have a special guest today. And if I don’t mess up the name, it’s Vandana Aggarwal.

00:00:15 – Vandana Aggarwal

Absolutely. You can call me V, Rico.

00:00:15 – Rico Figliolini

I’m going to call you V, trust me. And I’m Rico Figliolini, so a bit of a long name there. But V is VP of Operations of Aggarwal Real Estate here, based in Peachtree Corners? No, Norcross.

00:00:30 – Vandana Aggarwal

In Norcross, yeah. Norcross, Georgia.

00:00:32 – Rico Figliolini

Yeah, yeah. Just off 85, and?

00:00:34 – Vandana Aggarwal

Jimmy Carter.

00:00:35 – Rico Figliolini

And Jimmy Carter.

00:00:36 – Vandana Aggarwal

We’re completing each other’s sentences already.

00:00:39 – Rico Figliolini

But where are we doing this? We’re doing this from one of our great sponsors, one of our two great sponsors, Vox Pop Uli. Was this tastefully obnoxious? Let me tell you, I asked them to do a corner cut for us, and this is perfect. So they have the Moxie logo and stuff. So they’re branding, right? Same way they can brand your stuff. They’ll put your logo on anything. They’ve done, I think, 6,000 vehicle wraps. They’ve done garments, obviously. They could do one-offs or they could do 1,000. They do trade show booths, wraps, everything. So anything you need a logo on, think of what object you want it on. They’ll figure it out for you. And if you’re doing, let’s say, 5,000 mailers and you want that database customized for each postcard, they could do that also. It’s called data. I forget what it’s called, but they can do that. They can work the data into the printing as well. So all customizable. Check them out, voxpopuli.com. Now, getting to something we were talking about, hands-on stuff, which is this also. This can’t just be done by machines, right? Although machines, you still need people. But EV Remodeling Inc., they are a remodeling company. They can do design to build. They can do whole house renovation. They can create your deck, your backyard gazebo. They can put a bathroom, kitchen, anything you want. EV Remodeling Inc. is owned by Eli and his family. Lives in Peachtree Corners. It’s based out of our city. They’ve done, I think, over 250 homes recently. So check them out, evremodelinginc.com. And I want to thank both of them for being great sponsors of ours. So, it’s always a long stretch doing that, but I’m glad to have you, V.

00:02:22 – Vandana Aggarwal

I’m happy to be here. Thank you for inviting me onto your podcast. Excited to chat with you.

00:02:25 – Rico Figliolini

Yeah, no, this is cool. Well, you know, I met you, where did I meet you at? I think it was the chamber.

00:02:30 – Vandana Aggarwal

Yeah, the Southwest Gwinnett Chamber event.

00:02:32 – Rico Figliolini

Yeah, and we were talking a bit, and I was like, damn, you know, I had my father owned a business, and he wanted his kids to be in it. None of us, none of us could go into that business. It’s a little difficult, different industry. It was a hard industry, plus my father was very patriarchal, very over-demanding. God bless him. He mellowed in age. But when you were telling me about your family, I mean, your father, your mother, your sister, your brother, and you, I mean, all in it. It’s amazing.

00:02:55 – Vandana Aggarwal

We’re all together. We’re the modern-day Brady Bunch.

00:03:03 – Rico Figliolini

I love it. Yes, that’s exactly it. But, let’s start a little bit. I mean, you were telling me, I mean, you came from a consulting world. You came where you were actually being paid a lot more than you’re being paid right now, actually.

00:03:12 – Vandana Aggarwal

I told my father he couldn’t afford me when he recruited me out. So I graduated from Georgia Tech in 2007. I actually did join his company right out of college for two years, learned a lot about the company. He actually had me go through a rotation in every department of the company to learn more about what we did, how we operated. And I think very quickly, it was also 2008-9 with a recession. But I was also very interested to learn how big companies operate. How can you take a small company at that time? We were much smaller than we are today and really understand how do you go from this, which is where everyone starts, right? As a new company to get to be one of the largest in the nation, in the world and see how they operate, how they grew it from, you know, a mom and pop business to this global enterprise. Consulting was a natural transition to learn about multiple companies, multiple industries. So transitioned into AT Kearney, which has now been rebranded as Kearney, and out of their Chicago office. So I was there for seven to eight years, almost eight years.

00:04:23 – Rico Figliolini

Entry-level position you got in?

00:04:24 – Vandana Aggarwal

Yeah, I went in as an analyst. The good thing with that experience was by the time I left, I was a senior manager with Kearney. I worked across 17 different companies in those eight years. So I got to experience how CPG companies, retail companies, transportation, IT, you name it, I’ve done it. In terms of the different types of industries I got to work with, worked with a lot of Fortune 100 to 500 companies at the C-suite level. So we were coming up with all kinds of strategy projects such as new market entries, mergers and acquisitions. A lot of what I ended up specializing in in those seven years was operational efficiency and growth strategy. So it was an amazing, I’m grateful for that learning experience, the you know the caliber of minds that you work with. You also get to experience what the C-suite looks like. How does the very top operate and then it goes from the top down right? So it is very much led at this very top leadership and you see how companies change in their culture the way they operate based on how the top is designed.

00:05:38 – Rico Figliolini

So did you see good and bad at the top?

00:05:41 – Vandana Aggarwal

Absolutely. And I’m not going to name names. But you learn a lot when you see how your CEO and your C-suite right below them, the culture they’re bringing into a company and their vision and their goals if they’re aligned, unaligned. Anyone that at the very top have different viewpoints of where the company has had it is where companies start to break apart, lose revenue, lose their you know people, which is very important.

00:06:11 – Rico Figliolini

Where did you see the pain point then? What was the common denominator I guess of those?

00:06:18 – Vandana Aggarwal

There’s no one common denominator, but if I had to kind of narrow in, it comes down to what is our five-year, ten-year trajectory? Where are we headed? As large companies grow, you’re not just in one industry. You’re not just doing retail shopping centers. You’re investing in all kinds of properties just to bring it back to our company. Similarly, a CPG company can make all kinds of products, so they have to decide what it is because you have to be concentrated on the right places. If you have a leadership team that is in alignment of what that ultimate goal is, right, then you have clear strategies and, you know, metrics you’re measuring your success against. So that was a big thing that I learned. Also just, you know, seeing how great leaders operate, right? Some of the best in the nation today, I got to be in the room with them and just to see how they lead is very important.

00:07:14 – Rico Figliolini

Did you see any family dynamics in any of those businesses?

00:07:20 – Vandana Aggarwal

No. You know, there may have been like a father-son duo, but when you’re looking at the very top, I won’t say it was like all in the family, right? You know, and it also becomes the size of a company, right? You know, when you get to an international scale, you’re not always blessed that every person in your family has the right skill set and experience to fill each role on that C-suite.

00:07:46 – Rico Figliolini

I’m just thinking Trump for some reason. Every kid has a job.

00:07:51 – Vandana Aggarwal

Every kid has a job.

00:07:52 – Vandana Aggarwal

You had the accent, right?

00:07:54 – Rico Figliolini

Pretty much, I guess. So after the C-suite or expansion, you traveled a lot too, I think, right?

00:08:01 – Vandana Aggarwal

I did, yeah. So after my seven, eight years in consulting, I was reaching 30. And Shiv, my father, came to me and he said, you know, you’re doing this for a lot of outside companies. Why don’t you help us grow and bring your expertise home? And I said, look, I’ll take a sabbatical. Let me assess the company. And after that period where I took a short sabbatical to come look at how we were operating, I said, I can give you three years. I said, you can’t afford me, but I’ll give you three years of my time. And I said, I think it’ll be the right, it was the right time in the company. We were investing very heavily. We were bringing in a lot of new square footage into the company, and we weren’t designed to manage it. So we as a company, as you know, we are the investors. We have an in-house management company, an in-house leasing company. So as we acquire new properties, our team does the management for those properties in-house. We don’t provide third-party services today. And we do the leasing in-house. But at that time, when he, you know Shiv started we had one or two and now we’re at 50 shopping centers plus and other investments that we have. And there’s a very different way you operate you know and how do you how does the CEO go from being an operator to where he’s overseeing it, but he’s not into the weeds right? So he has create a system for that to happen right? You have to have standard operating processes for your property managers, your accounting team, your marketing team.

00:09:35 – Rico Figliolini

And you quite didn’t have that before.

00:09:37 – Vandana Aggarwal

We didn’t, no. And, you know, and I think that’s why he wanted to bring me in is because my strength is operations and I love it. I love going into messy places and cleaning them up.

00:09:49 – Rico Figliolini

Is that what you did when you were a consultant?

00:09:51 – Vandana Aggarwal

A lot of what I was concentrating on at the end of my consulting career, yes. So I did a lot of operational efficiency work. So we’d go in, assess the way companies were designed. And we’d interview hundreds of team members to understand what their role is. You know, what are they responsible for? How are they delivering? What are they measuring for success? And then we’d redesign the way they did that based on, again, bottom line, what are your ultimate goals for the company?

00:10:21 – Rico Figliolini

So you had to understand that before you got to that point. And you’re not making the decisions, the C-level.

00:10:29 – Vandana Aggarwal

Present, right? And similarly even with Shiv, when I first joined, I said, look, this is how I think we need to redesign the company from a bottoms-up perspective based on ultimately our goal of growth, doubling, tripling in size over the next ten years. And I think this is where the father dynamic came in. I guess he trusted me. And he said, do it. He just said, do it. And it was beautiful because right when you’re with large companies, it’s a lot of time before you get. Those decisions made and that trust, right? And so it was great. And he said, yeah, just put it into place.

00:11:07 – Rico Figliolini

See, that’s a great dad, actually. Some dads would be like, I don’t know about that daughter or son or whatever.

00:11:16 – Vandana Aggarwal

It did take time, though, like to ultimately, he was in the operation so heavily. And, you know, until today, I’m still like, step up, step up. Like, I need you to not get into the weeds. Like I think at that time we had tenants calling him, maintenance guys calling him. Like every little and big problem would go through his cell phone. I said, you’re too smart and you’re such a good investor. This is not your skill set. You shouldn’t be managing this. You need to bring people on who are expertise in this area. And I said, you need to be focused on like the larger plan.

00:11:51 – Rico Figliolini

This way you can grow it better.

00:11:51 – Vandana Aggarwal

Which I think has been very successful over the last eight years I’ve been with him now.

00:11:57 – Rico Figliolini

So before you got to him, though, you were traveling a bit internationally as well?

00:12:02 – Vandana Aggarwal

Yeah, yeah. So this is an amazing year. I was very burnt out. By the time I left consulting, I was working 70 to 80-hour weeks, traveling Monday through Thursday, if not more than that, of the week. So I told Shiv, I was like, I’m going to take a month. I’m going to go to India, get my yoga certification. No intention to teach at the time. I just said it’d be a great one-month retreat. And I was up in the mountains like Himalayas and India in a city called Dharamshala. Beautiful place. One of my favorites in the world. And I just, I think I needed it for myself emotionally, mentally to take that break. So I turned one month into one year. I didn’t know it was going to be a year.

00:12:49 – Rico Figliolini

In that same city? In that same town?

00:12:50 – Vandana Aggarwal

Yeah, so I ended up the school that I had gotten my certification with. I asked them, I was like, do you mind if I hang around for a little while? Like very casually, I’m like, you know, I’ll pay for my room and board, but I just want to be around this group and this energy. And they said, well, if you’re going to be here, why don’t you intern? And they’re like, room and board is free if you intern. I was like, sure. You know, not thinking what it was leading to. This is like that beauty of the universe coming into play. Yeah, so I started teaching, ended up loving teaching. So then I ended up teaching the 200-hour yoga training course. And I was in Dharamshala for four months. And then I moved down to Goa, their Goa campus for another six.

00:13:30 – Rico Figliolini

Where is that? Goa?

00:13:32 – Vandana Aggarwal

Goa? It’s in southern India on their west coast. It’s a beach town. Yeah. So I had the mountains and the beach. But I’m a mountain girl. I’m a hiker. But no, it was a beautiful experience. Very different from anything I’ve done with my career, right? But I became a yoga teacher for a year.

00:13:52 – Rico Figliolini

Did that clear your head? Yoga, they say, can do that, right?

00:13:53 – Vandana Aggarwal

Yeah, it’s all the tools of yoga, right? The meditation, the breath work, really getting internal, going in, right? Just going inwards, being quiet, which we don’t have. We have a lot of noise in our life today, you know? And naturally, right? Between family life, work life, social, and then just all of the noise from everything else right? Like we’re sitting here and I can hear the cars right? So you know that difference was when I was sitting there, I could hear the ocean waves and so there’s something very healing in nature naturally. So it was the tools mixed with nature and I still think nature has a very strong healing power on us. So whenever I can, I try to get out on a mountain and by the ocean. But yeah no it was it was a beautiful experience but it did bring a level of calmness into the way I approach things. It changes your perspective of you know at the end everything’s okay. No matter what you’re going through it’s temporary you’re, and everything that’s happening to us is happening to us for the good. We don’t know it, sometimes it seems like a bad situation in the moment, but ultimately you know, universe, God, whatever you believe in is at play to bring you something better in your life. And you just have to step back to understand what is it delivering us.

00:15:19 – Rico Figliolini

I like the way you think. My wife every once in a while would say, aren’t you upset about that? I’m like, I think come tomorrow, it won’t mean anything. There’s no point in, just relax. Not everything, two days later, it’s not as important as it seemed at that moment.

00:15:37 – Vandana Aggarwal

Yeah. And it’s not just that it’s not as important. It’s also like…

00:15:41 – Rico Figliolini

In perspective?

00:15:42 – Vandana Aggarwal

It’s, what am I gaining from this? Like, what can I gain from this? Oftentimes when, you know, a lot of things happen, yeah, like you get hurt or, you know, it’s like in relationships, right? Or if you have a bad business deal, right? It’s like, hey, how am I growing, right? And I think that’s what makes life very exciting, right? Otherwise, if you’re always living on a high, is it a high?

00:16:06 – Rico Figliolini

Yes. So I’m thinking you were a consultant for seven or eight years. 80 hours a week. And all of a sudden you’re doing yoga on the mountains of India. It’s just like, it’s almost like a movie. It’s almost like…

00:16:18 – Vandana Aggarwal

Eat, pray, love?

00:16:19 – Rico Figliolini

Yes.

00:16:20 – Vandana Aggarwal

It was my eat, pray, love moment for a year.

00:16:23 – Rico Figliolini

That’s amazing.

00:16:24 – Vandana Aggarwal

No, you meet amazing people, but I think we were meant to meet everyone that we come in interaction with on a daily basis. You naturally have a connection. There’s a universe at play, and we were meant to cross paths and learn something from each other, gain something from one another, give to the other person. And I think you just have to look at life that way.

00:16:48 – Rico Figliolini

I definitely think along that way. I mean, I definitely think each of us nudges each other in a crowd a little bit. That one nudge can set you off going in a different direction. So I totally believe in that. So you joined your dad. Yes. And you’re, so actually, even before we get there, so yoga, but what other interests have you been?

00:17:03 – Vandana Aggarwal

Yeah. So, I mean, I’m an avid hiker. I’ve done recently in the last few years, I’ve climbed Kilimanjaro. I did the Machu Picchu trail. I’ve done a few 14ers out in Colorado, but I like to test myself physically. You know, just, again, it comes down to how do we find that push within us past our comfort zone? So is this a physical inability or is it a mental constraint? So to get past that mental constraint of discomfort and then really push yourself to the next level and say, I can achieve something. It’s not going to be easy. So to me, if I’m on a hike and it’s not hard, I’m like, well, was it a hike? Like it didn’t test me, but no I think, you know.

00:17:55 – Rico Figliolini

You should do the Appalachian Trail. That’s like 2000 plus miles.

00:18:03 – Vandana Aggarwal

I know. And it is, you know, it’s not just like the hiking part. It is like living out in nature and, you know, sleeping in uncomfortable conditions. Yeah. Walking in the rain. It’s cold. I think the last day of our Kilimanjaro hike, it was negative 20 degrees up in the mountain and my eyelashes were frozen and I couldn’t feel any part of my body. And, you know, and it tested my breathing. And there is that element of push yourself to the point that it’s not your ego anymore. Like if your body’s saying stop, you have to stop as well and respect your body. But yeah, to really test yourself.

00:18:38 – Rico Figliolini

To circle all that back now, you’re back home. You’re working with your father and your family. A lot of businesses grow or die because of family. If it’s a family business, right?

00:18:52 – Vandana Aggarwal

Absolutely, yeah.

00:18:53 – Rico Figliolini

So you have your highs, your lows, your, sometimes you don’t get along. Sometimes decisions are split. People get upset with each other. So you’ve been at your highs and lows physically and mentally doing other things. Has that helped you in some ways? Not that you’re having a bad time with family. Because it sounds like you all fit just fine, like the Brady Bunch.

00:19:15 – Vandana Aggarwal

Let’s keep it that way. No, I mean, there’s multiple dynamics at play. It is a family business. My father is also my boss. My siblings are also my friends and my coworkers. And it’s about no matter how hard you try, you cannot separate those relationships. There is an interplay of all of it when you spend eight to nine hours a day together. But we all have, again, a common goal for the company. And then a common goal for our personal relationship. So when we sit down, we keep in mind that we like each other and we want to keep it that way. Like very simply put, that’s first and foremost for me especially. Even when Shiv had brought me in, he said, oh, can you manage everyone? And I said, I’ll manage everyone but my brother and sister. I said, you know, like I won’t jeopardize the relationship I have with them as a sibling by being their manager. Especially because I said that’s your job like good luck. But not just that it’s you know we all have different skill sets so I said how do I manage my brother who is a genius he’s a CPA by trade you know like I can’t tell him how to run the financials of this company like he’s supposed to teach me that right? And same way I teach him that. My sister has a master’s in marketing right? She is by far the most social, likable person you’re going to meet, and she knows how to work with people. I said, she needs to teach us that. So I think we’re lucky that each of us, and this is, I think, rare, where you have three kids and each one of them has their own skill set. That, I think, helps us stay in business and we see ourselves foreseeably into the long-term future being in business together is because we each bring something very unique to the table. Ultimately we value the relationships that we have on a personal level as a family above all else right? And then you know the element of like, how does the yoga experience a hiking experience teach us. That’s, it’s not specific to anyone’s situation, I think it’s a baseline of who you become right? The foundation. Like it teaches you patience, it teaches you again, everything is temporary so let’s not get overly attached emotionally or get upset or too joyful, even like, let’s just stay neutralized on any situation because it will end. And then the next one will come up and kind of flow with the ebbs and flows of the ocean. You, you flow with everything that comes with you, comes your way at work, at home. But yeah, I mean, we do sit down as a leadership team. I, my father and my siblings and I, and we talk about, hey, we separately do the exercise. Where are we going to be in five years? What role do we play in that journey? And thankfully, all of ours are very similar in what our goals are. And then we have different skill sets that we bring. So even as we design the future of the company in a moment where my father is not at the head of the table, we’re working on that redesign work. But it’s very conscious. It’s very intentional. Again, we all step back and say, hey, look, how do we maintain, how do we solve problems? Because like, you know, we were talking about how tomorrow we may not agree on something, a big decision. What are we investing in? Come back to, you know, right now Shiv gets to make an ultimate decision because he’s the one leader at the top. Tomorrow it’s going to be three people at the top. How do you deal?

00:23:04 – Rico Figliolini

So is there an exit plan for your dad? Well, not an exit plan.

00:23:09 – Vandana Aggarwal

Not an exit plan. He already has. I think he, you know, he’s gone from, he’s the hardest working person I know. I get that from him. We’re addicted to work.

00:23:18 – Rico Figliolini

80 hours a week.

00:23:21 – Vandana Aggarwal

We love working. You know, this company is his baby. I think I’ve adopted it at this point and we all have. But, to stay mentally sharp, to stay alive, you have to keep working. You have to keep doing something. You have to be working towards something that brings you joy and purpose. And I think, you know, he stepped back to take time towards a lot of his nonprofit work, community work that he’s very much engaged with. But he’s still at the top. He’s still running, you know, his, you know, he’s, you know, not slowing down. You know, we’re constantly growing. We’re growing this year in a large scale, which is amazing, and he’s leading that charge.

00:23:59 – Rico Figliolini

How many properties do you own?

00:24:02 – Vandana Aggarwall

Today we have 50 shopping centers and then a few other assets. 

00:24:06 – Rico Figliolini

Is that like 3 million square feet or something? 4 million?

00:24:10 – Vandana Aggarwal

Yeah, over 700 tenants. But, you know, when we sat down a few years ago, we rebranded. Aggarwal Real Estate didn’t exist until two years ago. It was American Management Services. And we had a rebranding effort because we said we want the company’s name and the brand to represent who we are.

00:24:33 – Rico Figliolini

I like that, by the way.

00:24:35 – Vandana Aggarwal

Yeah, it needs to mean something. And we were also proud of what our father has achieved, right? He’s given us this beautiful life that we get to help grow upon. So we said it needs to pay homage to him. So we said, let’s make it Aggarwal Real Estate, ARE. And then as we were deciding what that vision is, we’re a family. In the company, we are a family, not just the four of us, but all of our staff, our team. We don’t, you know, we don’t look at them separate from who we are. And so we said our mission as a company is building communities as a community. And it talks about, hey, in all of the real estate work we’re doing, we try to make sure all of our properties are beautiful. Our tenants are happy. They have direct access to each of us in the company. And on top of that, as a company, we are a community within ourselves because we can’t create them until we are one. So it was very intentional to who we already were, but putting it into brand terms.

00:25:37 – Rico Figliolini

It’s amazing. All that property, tenants. Can’t imagine father tech can send text messages on all their problems, if they have any.

00:25:45 – Vandana Aggarwal

He’s a brilliant man.

00:25:45 – Rico Figliolini

You could be too possessed on that stuff. We want to be cognizant of our time together.

00:25:55 – Vandana Aggarwal

Absolutely.

00:25:57 – Rico Figliolini

So the next subject really was going to be about also AI, because everyone’s talking about AI. We were talking about that before the show started, before we started recording, which was kind of funny because V was asking me if we edit anything. And I was like, no, straight through.

00:26:11 – Vandana Aggarwal

I wanted to see if I could say a few things and then have it taken out of this conversation.

00:26:13 – Rico Figliolini

Nope. Nope. Doesn’t work that way. So, but ChatGPT, AI, that’s all. I mean, you know, could I create a bot to edit this? Probably. But there’s so many things we use in our lives. And you’ve been talking about how it would affect your business. Nevermind the consulting work you did.

00:26:33 – Vandana Aggarwal

Yeah. I mean, the consulting world is, I mean, it depends on the industry, the type of work you’re doing. In real estate, I’ve put a lot of thought behind this. There’s a lot of conversations happening across every industry, every sector, whether it’s education, automotives, real estate, et cetera. Everything’s being discussed. How is that changing the future? How do we incorporate it to be more efficient, right? Be the best in the industry that we can be or operate better. And so for me it’s again comes down to that operations element that I think about like, how do I incorporate it for a company that’s a medium-sized real estate firm today as we become a large company, a bigger player in the market. And people are very important in real estate right?

00:27:17 – Rico Figliolini

Talk about editing?

00:27:20 – Vandana Aggarwal

I was telling you, we should bring them into the podcast.

00:27:27 – Rico Figliolini

We’re going to run a little longer on this.

00:27:36 – Vandana Aggarwal

But let’s take retail shopping centers. This is brick and mortar. I did a paper actually for a large mall retailer back in my consulting days on how the title of the paper was, is brick and mortar dead? And, you know, full circle, I am fully dedicated to brick and mortar, retail, office, multifamily now. But you still need people to clean up your properties, fix your maintenance issues. We were talking about roofing, plumbing, electrical. That is hands-on work. You know, today there is, it’s going to be a long time before there’s a robot that comes in to do that. There will be. I don’t know. I do not see that in 10 years to say we’ve got roofers that are robotic drones that are going to come fix my roof problems.

00:28:24 – Rico Figliolini

Zumbas, they’re going to run around the roof or something.

00:28:26 – Vandana Aggarwal

That’s actually genius. A Zumba for my roof.

00:28:31 – Rico Figliolini

Why not? Attach it to the right thing.

00:28:33 – Vandana Aggarwal

But so those are very people-oriented roles today. Technology will advance how quickly it’s done or how well it’s done. But you’ll still need someone to operate the machinery of it and everything.

00:28:49 – Rico Figliolini

Just not as many.

00:28:50 – Vandana Aggarwal

Yeah. Construction, similarly, right?

00:28:54 – Rico Figliolini

Unless you 3D print a house. I’m sorry.

00:28:56 – Vandana Aggarwal

No, it’s true. It’s true. There’s so many options. I’m thinking 10 years now. I’m not going to have a 3D printer making the metal framing for my new construction project. You know, or installing the sheetrock, it does probably speed up the process, right? There will be machinery to help with that, a lot of AI development in that way. It’s a lot at an office administrative level, right? The speed in which you’re processing invoices, the speed in which you are, you know, getting payments taken in. Today, I would say as far back as right before COVID, we were still accepting checks for money. Now it’s all online. Like we do not accept money coming into the office, or it’s very limited to what we do, right? So that’s AI, if you think about it, right? The ability to pay online.

00:29:42 – Rico Figliolini

QuickBooks Online uses AI now, you can enable it.

00:29:47 – Vandana Aggarwal

So we’ve been using it for many years. The advancement of it has been a little bit slower, and now it’s sped up. Marketing, we were just talking about how you created a flyer on ChatGPT, was it? 

00:30:00 – Rico Figliolini

I won’t talk about the student that’s helping us out here and how they use AI.

00:30:04 – Vandana Aggarwal

No, AI in school, right? But yeah, it’s an AI processor for my HR roles, right? Instead of reading 100 resumes, it’s going through the system to filter them out. Whether it’s writing contracts, I won’t lie. Legal jargon is coming out of ChatGPT today. And so it’s speeding up the way we’re doing work. But my legal team probably, and they won’t say it, should be using AI if they’re not. To help create some of this work right? So it’s like these companies are still going to be needed, but the way that they’re able to respond to us at a quicker, everything would just happen faster right? From typewriters to computers, everything.

00:30:49 – Rico Figliolini

Especially if they know that they just did a lease from you for this property in Texas, that we need three more leases done for three other places, it’s not going to be that much different, right? It’s a template.

00:31:01 – Vandana Aggarwal

It’s coming out a lot faster. Yeah, I mean the negotiations, that’s a people-to-people thing right? So I think thankfully in the real estate world we’re still going to need people. We’re still going to need buildings right? The way built, we were just talking about how a retail shopping center is no longer just for shopping. It has to be for entertainment. It has to be for bringing families in and giving them more than just, hey, go into a TJ Maxx and buy something, right? It’s like, what else are you getting when you’re at that center? Whether it’s a play space or events, we’re starting to do more events at our shopping centers. So it’s, again, serving the community.

00:31:39 – Rico Figliolini

We’re seeing that more. More of that happening. We could go on and on here.

00:31:46 – Vandana Aggarwal

Chatting with you.

00:31:46 – Rico Figliolini

Yeah, and we should probably do one on either AI in the marketplace. Or maybe a panel discussion on something similar. 

00:31:51 – Vandana Aggarwal

Yeah, overall, yeah. That would be exciting.

00:31:55 – Rico Figliolini

Yeah, I think that would be cool.

00:31:56 – Vandana Aggarwal

I think it’s interesting to learn about kind of where every industry is heading. It impacts all of us.

00:32:00 – Rico Figliolini

For sure. I mean, the magazine business, I mean, it’s all like we have certain, we have AI rules. But, you know, AI is still being used to degree to research things. And to do certain things like that. You know, hopefully journalism isn’t just handed over. They do say 40% of the internet is AI written. So, which is kind of incestuous almost because it’ll just feed on itself at some point.

00:32:27 – Vandana Aggarwal

There’s a whole discussion about the validity and the trust behind digital content. In the next few years. I think it’s going to diminish.

00:32:35 – Rico Figliolini

Oh, yeah. I mean, I’m seeing videos now and it’s just like, it just looks so real. And you could not tell the difference, even voice-wise.

00:32:42 –  Vandana Aggarwal

And that’s scary to think. It’s like, how do you trust what you see?

00:32:47 – Rico Figliolini

So on that note, and since this is not edited, so this is right from the beginning. So this is all true. But I want to thank everyone. I want to thank you, V, for being with me.

00:32:57 – Vandana Aggarwal

Thank you so much for having me. This was a great conversation.

00:33:01 – Rico Figliolini

It went by way faster than some of these go. So this is a great discussion. Thank you, everyone. I appreciate you for joining us. Thank you for Vox Pop Uli for the studio look and for letting us do it here, for being a sponsor and for EV Remodeling. Also, I want to thank Jeremy Pruitt behind the camera who has taken care. He’s a Paul Duke student. And it wasn’t him that I was talking about before, by the way. But all the work he’s done on the back end on this. So thank you, Jeremy. So thank you all. Thanks for being with us.

Continue Reading

Business

Peachtree Corners Grows Business Opportunities Through Economic Development

Published

on

Two men sitting on chairs on a stage. They are holding microphones and answering questions from the audience at a business event

Most residents and business owners in Peachtree Corners probably think they know all about the economic development and strategic planning of Peachtree Corners, but do they really?

Peachtree Corners Business Association invited Peachtree Corners Economic Development Director Betrand Lapoire and Partnership Gwinnett Director of Economic Development Andrew Hickey to its After Hours Speaker Series on March 27 to discuss the city’s growth from a 1971 master plan to a bustling city with 42,000 inhabitants and 40,000 jobs.

Key points included the importance of business retention and expansion, with 24 projects last year creating 1,600 retained jobs, 1,600 new jobs and $250 million in new capital investment.

The Curiosity Lab, a world-class innovation center, was emphasized as a significant attraction. The city’s zoning and infrastructure plans were also discussed, focusing on balancing office and residential development to maintain a vibrant, sustainable community.

Matching jobs to residents

Although Peachtree Corners is just a teenager in terms of being an incorporated city, the foundation for this vibrant, fast-paced economic hub was laid more than 50 years ago by technology pioneer Paul Duke.

“Peachtree Corners was the first master-planned, business innovation technology park in metro Atlanta,” said Lapoire. “It was in response to the brain drain of technology with Georgia Tech graduates leaving the area.”

While the city may have a small-town feel, it’s the largest in Gwinnett County by population, but not land mass, he added.

Bertrand Lapoire of Peachtree Corners standing on stage at a podium speaking to the audience at a PCBA business event.
photo courtesy of Peachtree Corners Business Association

“The city started from a commercial, industrial, R&D base and then was expanded around it,” said Lapoire.

Though home to more than 42,000 residents, most of the jobs in Peachtree Corners are filled by people who live outside the city, he added.

“So we have this interesting mismatch, in a way, although not unusual,” said LaPoire. That creates traffic and transit issues. So that means that one of the solutions is to create more jobs here to fit the profile of the community.”

He presented charts that show professional services, consulting and engineering as the largest job categories. The next tier of businesses are wholesale and manufacturing.

“So we have a good mix of industry,” he said.

A five-year plan

The city has a five-year economic development plan (2023-2028) that outlines strategies for attracting and retaining businesses, with education and workforce development being key components.

Partnership Gwinnett has similar goals as Peachtree Corners, but on a larger scale.

“We are the county’s sales and marketing arm for all 17 cities now, and we receive funding from both municipal sources as well as existing businesses here — both in Gwinnett and outside of Gwinnett as well,” said Hickey.

He shared how Partnership Gwinnett is designed to drive a lot of major corporations toward doing business inside and with Gwinnett County.

Two men sitting in chairs on stage at a business event. They are holding microphones and speaking to the audience
photo courtesy of Peachtree Corners Business Association

“One of the biggest things that we talk about that I’m sure it seems like most of us here, if you live here, you work here, you understand it. It’s the diversity that exists here in Gwinnett,” he said. “With a diversity index of 85, that means if we walk out of the Hilton here and we say hello to somebody, there’s an 85% chance they’re from a different ethnic or cultural background than ourselves, which to you and I may seem normal because that’s the life that we live in.”

He added that for companies, there’s a tremendous value in that, whether they have stated values, or they’re just making hiring decisions to get a wide range of candidates to fill those roles. Additionally, because of the proximity to Atlanta, Gwinnett County has a great labor draw.

Partnership Gwinnett

Partnership Gwinnett plays a significant role in recruiting businesses, expanding existing companies and developing the workforce. Hickey showed how the organization was involved with more than 24 projects last year.

“A majority of those were expansions, and that is a common thread you’ll see in economic development,” he said. “In business retention, expansion is so vital to working with our existing companies to make sure that they have the resources they need.”

He added that’s what leads to new investment and job creation in the community.

The organization also focuses on redevelopment projects, working with cities and the county to improve infrastructure and community amenities — especially strong educational institutions such Georgia Gwinnett College, Philadelphia College of Osteopathic Medicine and others.

Quality of life

In closing, both men stressed the importance of recruiting companies and developing the workforce, along with one aspect that means a lot but may not be as obvious — quality of life.

“It’s definitely evident that people like to work where they live — the whole live, work play experience,” said Hickey. “I joke that the part that people really have the most questions about, and are most excited to learn about, is new events at The Forum or Gwinnett Place Mall.”

Although they want to know what’s the next major company coming to Gwinnett, people REALLY want to know about how to spend their leisure time.

A man with short dark hair and glasses on stage behind a podium talking to the audience at a business event
photo courtesy of Peachtree Corners Business Association

“That speaks to the importance of ensuring that we have a great community,” he said. “So at Partnership Gwinnett we work with all of our cities, and the county government as well, [on] a kind of a best-practices trip.”

He added that the peer tour allows everyone to know what the neighboring communities are doing and share the good news.

“We will take all of these elected officials, but also city staff, to different cities across the Southeast,” he said. “Last year, I believe they went to Huntsville, and have been to Greenville, Chattanooga — all cities that have done some really cool redevelopments that have taken their city to the next level. Our goal is to learn from them.”

Continue Reading

Read the Digital Edition

Subscribe

Peachtree Corners Life

Topics and Categories

Trending

Copyright © 2024 Mighty Rockets LLC, powered by WordPress.

Get Weekly Updates!

Get Weekly Updates!

Don't miss out on the latest news, updates, and stories about Peachtree Corners.

Check out our podcasts: Peachtree Corners Life, Capitalist Sage and the Ed Hour

You have Successfully Subscribed!