Business
Learn How One Dental Practice Navigated the COVID19 Locked Down and Reopening
Published
4 years agoon
Today on the Capitalist Sage, Karl Barham and Rico Figliolini are joined by Aristo Shyn DMD, the owner of Link Dental Care in Peachtree Corners. Dr. Shyn has been working hard to make sure that his clients and patients, as well as his staff, remain safe during this COVID time. Listen in to hear how he has re-imagined what his dental practice does.
Resources:
Phone: 770-448-1977
Website: LinkDentalCare.com
Social Media: @linkdentalcare
“I think it’s so important for people to have confidence in you, whether that’s your own staff or the patients. And I’m not talking about just dental treatment, but you know, during these times they need to have confidence in you that they’re safe and that you’re being transparent… And people having trust and confidence in you, I mean it’s not a responsibility that I take lightly.”
Aristo Shyn, DMD
Where in the show is that topic:
[00:00:30] – Intro
[00:01:59] – About Dr. Shyn and Link Dental Care
[00:04:59] – Advantages of Private Practice
[00:05:31] – First Impressions
[00:06:55] – Safety
[00:09:40] – Other Challenges
[00:13:01] – What Went Well
[00:15:45] – Staying Healthy
[00:19:20] – Future of Dentistry
[00:26:02] – Industry Help
[00:27:30] – Closing
Podcast Transcript:
Karl: [00:00:30] Welcome to the Capitalist Sage Podcast. We’re here to bring you advice and tips from seasoned pros and expert to help you improve your business. I’m Karl Barham with Transworld Business Advisors and my cohost is Rico Figliolini with Mighty Rockets, Digital Marketing and the publisher of the Peachtree Corner Magazine. Hey Rico, how are you doing today?
Rico: [00:00:48] Hey, Karl, very good. You’re doing well?
Karl: [00:00:52] We’re doing well. It’s Friday, so we’re getting into the weekend. And we have a bonus episode of the podcast today, but first, why don’t we introduce our sponsors?
Rico: [00:01:02] Sure. So our lead sponsor is Hargray Fiber. Hargray Fiber is a large Southeast company providing fiber optic solutions to small businesses and large enterprise businesses. As well as bundle services and even tools like smart office that helps with tele-working. It helps with companies and their employees either onsite or offsite. So they’re a big partner with businesses, as well as the communities like here in Peachtree Corners. They’re involved with Curiosity Labs at Peachtree Corners, with the city, with a lot of organizations like Atlanta Tech Park. They’ve been a sponsor of the cyber health tech event that just recently happened. So they’re involved in the community. They’re not the cable guy. They’re the company that provides real good service to you and they are right in your community. So check them out at HargrayFiber.com or Hargray.com/Business. And you’ll be able to see what they can do for you.
Karl: [00:01:59] Fabulous. Well, fiber optics and everyone that’s doing all this homeschooling. And even as we’re broadcasting virtually, it’s becoming a critical part of everybody’s life. So, please do check out Hargray Fiber if you need fiber-optic and internet service in Peachtree Corners and surrounding areas. Today we’re continuing in our series talking to local business owners that are reopened, that are operating their businesses and being successful in navigating keeping people safe yet still providing them the services that they can. And today we’re honored to have as our guest, Dr. Shyn, the owner of Link Dental Care right here in Peachtree Corners, in Gwinnett County. And he’ll talk to us a little bit about how he’s been navigating his business and his team and his clients through the COVID-19 pandemic. From before, what had happened and through the reopening and how he’s keeping people safe and just, you know, being a small business owner in the community, helping us serve the clients. Thank you Dr. Shyn, and why don’t you start off by introducing yourself to everyone?
Dr. Shyn: [00:03:14] Absolutely. Before I start, I wanna say it’s an honor to be on a podcast whether I be on Joe Rogan.
Rico: [00:03:25] I only wish.
Dr. Shyn: [00:03:28] Yeah, but my name is Aristo Shyn. I’m the owner of Link Dental Care. We’re currently in our eighth year of business. And we offer comprehensive dentistry to our patients, meaning that we’re ready for your routine dental cleaning and fillings all the way to
more involved procedures having to do with cosmetic or implant dentistry. As far as a little bit about myself, I was born in Kansas City, Missouri. I grew up in Alaska pursuing a golf career. And then moved to Florida to finish my dental training. So, luckily my dentistry turned out better than my short game. And I’ve been in Georgia since 2012. And, you know, as it says on my bio on the website, I am very happy to be away from grizzly bears and hurricanes.
Karl: [00:04:22] Fabulous. And so since you came to Georgia, what made you think of opening a practice here in the Peachtree Corner area of Georgia?
Dr. Shyn: [00:04:31] Well, I was looking for, looking to go into private practice in the Metro Atlanta area. I kind of lucked out ending up in Peachtree Corners. It turned out to be a good move, I love the area. And you know, for me personally, I had to you know, get out of corporate dentistry and start my own private practice.
Karl: [00:04:59] What are some of the things that you’ve enjoyed about, private practice, things that have been, that you liked about that?
Dr. Shyn: [00:05:08] Well, you have autonomy. You’re able to offer your own set of standards and define your standard of care. And, you know, it does come with, you know, responsibilities and some stress as I think all business owners experienced this year. But you know, for me, I wouldn’t have it any other way.
Karl: [00:05:31] No, that’s fine. I find that with a lot of small business owners that there is a freedom and it’s also fulfilling because you could be more connected into your community very often here locally when you’re a small business owners. And I think a lot of people like that, it’s being able to support small businesses. Well, this year has been a really tough year for small business owners, but I’m curious, when did you first hear about COVID-19 and what were your first thoughts when you started hearing about it and how it might impact you and your clients and your business?
Dr. Shyn: [00:06:10] Well, I mean, this is a bit of a blur, but I think we first heard about it, I first heard about it early in the year. Maybe January, February. And I didn’t really put much thought into it. And then, it became a very real situation very quickly.
Karl: [00:06:30] Yeah.
Dr. Shyn: [00:06:31] Yeah. You know, overall, I think we’re still on a roller coaster. I’m not sure if this ride is over yet, you know. But, you know, overall I’m very grateful to be working, thankful to have a staff so well prepared, and very thankful to our patients who have been some of the most loyal people you can ask for.
Karl: [00:06:55] I’ve got, so a family member that work in healthcare and hospitals and different. And I remember early on there was a lot of guidance through the CDC and other public health
services to help them be prepared to protect themselves and their clients. I was wondering, what were some of the things, as you started to learn about it that you had to do differently to keep yourself and your employees safe as well as your clients?
Dr. Shyn: [00:07:25] Well, we’ve had, we’ve expanded on protocols that we’ve already had in place. I mean, us being a healthcare setting, a medical setting. We were already familiar with OSHA guidelines. But you know, in addition to that, we have modified how patients check in. For example, you know, your parking lot is the new reception room and we’ve, I mean, we’ve taken out, you know, most of the chairs in our reception area, we’ve taken out all magazines. We’ve taken temperatures for everyone that’s walked in the reception area. We have, I forget how many air purifiers we’ve installed, but we’ve installed a bunch of them. We’ve been monitoring how many people are in the practice at one time. So we’ve set a cap on maximum capacity. We’ve installed high speed suction systems, and all additional high speed suction systems and all offertories. Disinfectants all over the place and obviously a PPE vent. You know, everyone’s talking about how we’ve lucked out a little bit with PPE. So I think, I’m pretty sure I left out a few items, but that’s yeah. It’s been, that’s been, that’s what’s been happening.
Rico: [00:08:47] You know, just for transparency, I am a patient of Dr. Shyn’s. Just recently although my family has been going to Dr. Shyn for a little while. So I can attest to some of the things that Dr. Shyn is saying. So I walk in, you know, I get, I have to call, I have to before I even come in, I get temperature checked. And, you know, the staff is there to be able to make you feel comfortable. And I certainly felt that. And certainly Dr. Shyn has made me feel comfortable there as well. So, I think you’re doing the right thing. I certainly saw a big difference between, you know a normal pre-COVID dental practice and then the post-COVID dental practice. And all the safety precautions. So the air purifiers are the biggest thing that stood out to me along with, you know, the M-95s and the other stuff that, you know, everyone has to wear, you know, in the medical profession, so.
Karl: [00:09:40] I’m curious about some of the challenges that you faced besides having to implement more safety procedures. What about for clients’ behaviors? Communication? What have been some of the challenges getting people comfortable with rescheduling their appointments and starting to meet. Probably you might’ve experienced some pent up demands.
Dr. Shyn: [00:10:03] Sure. Well, you know, we had two phases of challenges. The first one was during the actual, you know, we were shut down for almost two months. That, we had that phase and then we had the challenge of getting everyone caught up and you know, scheduled after we reopened. So I mean, during the shutdown phase, I was really focused on what’s gonna happen with my staff, my existing patients and how we’re going to deal with dental emergencies. And you know, we always kept the phone lines open, even during the shutdown. I kept in touch with my staff. We kept in touch with our patients, whether that was over the phones, or through emails. And, you know, I think we did pretty good accommodating dental emergencies during that phase. It wasn’t easy, but you know, we don’t take dental emergencies lightly. And another thing that I did during the shutdown was I actually opened, I actually did
virtual and telephone consultations for anyone who had a dental emergency or dental question. And, I even gave out my contact information to the Norcross cooperative industry and even our local church. So that was a pretty cool thing. And we didn’t take a penny for that obviously. I mean during, after opening, you know, we extended hours. We extended, we expanded staff. We expanded hours and now we’ve been, pretty much as busy as ever.
Karl: [00:11:47] Okay. I’m curious, sometimes you go through something like that. And most people have never experienced, an event like this. But you do the best you can with the information and the resources that are provided to you both local level, government level, et cetera. Looking back in hindsight, you could play armchair quarterback. Are there things you think, you saw other businesses doing or you might’ve considered that if you knew what you knew now you could have done quicker or better before to kind of prepare. And if something were to happen in the future, any learnings from that?
Dr. Shyn: [00:12:28] You know, besides, you know, picking up more PPE before this. Yeah. You know, honestly, given what we’ve had to deal with, how, you know, all of us got blindsided. I don’t know if there’s a whole lot I’d do differently. I think our team pulled through it and did a decent job in handling this.
Karl: [00:13:01] What about the flip side? What do you think, you know, this sometimes through things like this, it creates opportunity, in multiple levels. What are, are there anything that you think that went right and either during and now looking forward, what are some of the things that make, might have helped both the business, your clients, your staff.
Dr. Shyn: [00:13:25] Well, I want to say that it’s, I think it’s so important for people to have confidence in you, whether that’s your own staff or the patients. And I’m not talking about just dental treatment, but you know, during these times they need to have confidence in you that they’re safe and that you’re being transparent. And I mean, a lot of these can apply, I think to us, you know, not just during this period, but you know, during all times, but right now I think it’s more important than ever. And people having trust and confidence in you, I mean it’s not a responsibility that I take lightly.
Karl: [00:14:14] Yeah. I think you’re hitting on something really key there. When we collectively go through times like 2020, bringing, coming together as a community, both business community and the local community is really important. And it’s times like that, where you could actually build more trust. Because people need each other and people are trying to find ways to help. And I’ve been so impressed what the local community has done. The schools are providing food for kids, people helping with learning. I see, pod groups of students now where with distant learning, people are helping each other. You’re seeing drop-offs happening at neighbors houses. But even if you think about it in your practice and so on, it’s figuring out ways to communicate with folks and help continue to build a trust when people are uncomfortable. I’m curious, if somebody was really still uncomfortable with going to get health care, dental or others, any advice you have for people that might at home still be really uncomfortable. They
may feel that they’re more vulnerable than others. Is there any advice you can give to those folks? And as far as that, they’re trying to make that decision on seeking help and care and doing some of the things like going to a dentist eye doctor, et cetera.
Dr. Shyn: [00:15:45] You know, it’s, the data is all over the place right now. And I don’t think anyone really has a firm grasp on how transmissible this is and what the do’s and don’ts are. But, I mean, I can speak. You know, where a mask, have hand sanitizer on you. And you know, I can speak for our office in that, I mean, we’ve taken every reasonable, feasible, option there is in order to make sure you’re safe inside the office. So, yeah. That’s, that’s all I have.
Karl: [00:16:26] Yeah. You know, I think you’re hitting, you know, reminding people of that. Social distance when they can, wear a mask. I recently saw something where it talked about the transmission rate when both people are wearing a mask, drops down to single digits, two, three, four, 5% versus both people not wearing mask. And it’s a hard change for people to implement. But what, I know, for my family and I, and folks that we talked to. We’re looking at the community good at this. And the sooner we can get the transmission rate down and whatever tactics it takes, the masks, the social distancing, the hygiene. To do that, allows people that may not be comfortable to go back and see their dentist and kids to go back to school and people to continue to live their lives and support local businesses. And so we’re in a challenging environment because I know everyone isn’t on the same page with that. But, it’s been shown as people started implementing that you can continue to get back into normal activity, normalized activity. Sure, it’s awkward, because you may have to wear a mask more then you like, but I think it’s so important that we try to protect folks like yourself and your staff by doing what we can as a community to lower the transmission rates. So you could do and serve your clients as well as we can. So that’s always something that’s good to remind people of.
Dr. Shyn: [00:18:12] Long story short, we’re going overboard until this thing is completely cleared out. So that’s, that keeps things simple.
Rico: [00:18:24] You know, it’s interesting because especially in your profession versus any other right? Pizza place that delivers pizza, you do the curbside pickup, whole different animal than, than even a doctor’s office, a physician that’s where both patients are wearing masks unless there’s a temperature check. You know, an oral temperature check, I guess. In your place, you know, you have to feel comfortable a patient with opening their mouth while they’re sitting on that chair to be able to do that. You know?
Dr. Shyn: [00:18:54] Sure, sure.
Rico: [00:18:55] So, you know, I had that…
Dr. Shyn: [00:18:57] I’ve tried to do dentistry with a mask on it’s, when the patient has a mask on it doesn’t work out too well.
Karl: [00:19:05] A little innovation, right?
Rico: [00:19:10] I’m thankful that you guys go overboard though.
Dr. Shyn: [00:19:13] I’m good, but not, not that good.
Karl: [00:19:20] Now, I’m just curious about your thoughts on the future of dentistry. If you’re thinking into the future, this will pass at some point. Do you think this will have a lasting impact in any aspect of dentistry in general, in your practice in particular?
Dr. Shyn: [00:19:38] Well, I think going forward, we’re going to be more aware than ever regarding, I mean, our industry and any healthcare industry, we’ve been dealing with, I mean the Common Flu, HIV TB. So, you know, this is another virus that we’re dealing with. But I think after this phase most, if not all, dental practices are going to be safer and more aware of safety guidelines than ever before. I think that that’s going to be at least one positive effect from this year.
Rico: [00:20:20] Let me ask you, you just brought up a good point. I was at a physician’s office a few weeks ago, actually my wife was. And, you know, the front staff is always the first to be exposed to anything. And you brought up like TB and flu and stuff like that. You know, before this, I just never thought about it. You know, a patient walks in, who knows what they have? That’s why they’re there because they’re not feeling well. And they’re in there because they want to find out what’s wrong with them. They could have that. They could have TB, they could have the flu, they could have COVID, they could have anything right? So changing the way we, I guess COVID has really helped to look at that.
Dr. Shyn: [00:21:02] I think it’s brought on a lot more awareness across the board outside of healthcare. But you know, there are some rules that we’ve always followed and that’s to treat every patient as if they’re infectious. So, like I said, I think you know, it’s something that our industry has been dealing with. But I think, you know, we’re gonna, I mean, we spent a great deal of time focusing on this and I think, you know, we’re gonna come out, you know, more refined and more aware of these issues than ever before.
Karl: [00:21:38] When I look around the world, other parts of the world that have dealt with viruses before, it was interesting to see when this happened, the response time to it, and the people were more prepared because there’s a memory. I know our children are growing up in this 2020 we’re wearing masks and social distancings and washing their hands is becoming a very normalized part of life. And I could see this experience will prepare us in the future if other things like this, you know, I’m sure people will always have masks now in their house and we’ll be able to start implementing it. I think people will look at cleaning hands, which helps with the flu anyway, and so many other things as a more regular thing that they do in their daily practice. And so sometime these types of experiences who forces us to prepare for the future, not just individually, but I’m pretty sure the government and local authority, they’re having protocols and
they’re rewriting playbooks and stockpiling certain things so that they can, you know, if there was a surge they can respond to it quicker. I think we were collectively, you know, we just never thought that this would be a problem, but once you get stung by something like this, I don’t know if that we can, we could forget it.
Rico: [00:23:11] Yeah. And you know, I haven’t spoken to a lot of different businesses. It’s really interesting to see how everyone has looked at COVID-19 through the lens of their business, their industry, and how they’ve all been and able to succeed. Maybe to pivot a little bit, I mean, in your business, it is a business, right healthcare, you haven’t had a need to pivot. You just have had to challenge on how to progress. How to step forward through this, whereas other businesses may have had to pivot. They may have had to change the way they do business or even change their business entirely because they’re not making it. Restaurants that are closing, restaurants that become ghost kitchens all of a sudden, because you know, they’re just doing deliveries. I don’t think I’ve, I mean, there’s certainly restaurants open now with dining rooms, for example. But there are restaurants that are still closed dining rooms. Chick-fil-A still only does curbside and drive through pickups. They don’t do dining room. So you have, to me your business is way more challenging because there is no other way to do this like you said.
Karl: [00:24:18] Right.
Rico: [00:24:19] Have to step right through it. And you have to find that and meet those challenges head on and do it well.
Dr. Shyn: [00:24:25] We can’t do virtual either.
Rico: [00:24:28] No, you can’t. You can do a little tele-health, like you said, but you can’t reach through the screen, right?
Karl: [00:24:34] But, you know, even if it involves all the adjustment, the fact that people are more sensitive with symptoms, coughing and fevers and these types of symptoms. Self screening at home, I suspect most people, if they knew they had a fever in 2019, they might still show up for their dental appointment. And today, you know, that would be something that people would even before you have to screen them self select and say, I’m not feeling well. Let me reschedule my appointment. So I don’t impact your employees and others. And that behavior shift could help us keep healthier in general. You would argue that would’ve probably been the right thing to do. I remember people being, road warriors and proud of showing up to work every day, whether they were sick or not. That was 1980. That was a pride thing for people to do that. And now over the years, it started dying away. No, if you’re sick, it’s okay if you stay home. Jump on your computer and protect the rest of the office. And so maybe some of that becomes a legacy of this, where people are just taking more responsibility of protecting others because this COVID-19 dealing with a very immediate instant where that was necessary. But, I think hopefully that helps as we go into the future.
Rico: [00:26:02] Have you gone through anymore, you know, the industry has conferences and such. Conventions and seminars and stuff. Have you, obviously now it would be virtual. Have you seen any or taken any that has helped at all?
Dr. Shyn: [00:26:20] As far as?
Rico: [00:26:22] Any, any industry wide.
Dr. Shyn: [00:26:28] Oh yeah, sure. I mean, yeah, I mean, we, I had a lot of free time for a while. So, you know, we took a lot of, I think a lot of CE, virtual courses on dentistry itself, managing, you know, COVID. But you know, we, I mean, we’re still, we’re constantly getting bombarded with information from the CDC, world health organization, American dental association, Georgia dental association. So, you know, we’re keeping up with those guidelines on a regular basis.
Karl: [00:26:59] That’s excellent. So I’m curious, one of the things during the time when you were closed down, I wondered if you got to play much golf during that time or that an activity that you can do and stay social distance.
Dr. Shyn: [00:27:15] I thought that was going to happen. There’s no chance with a newborn.
Karl: [00:27:22] Oh, you have a newborn?
Dr. Shyn: [00:27:24] Yeah. I think, thank you. I think golf is gonna be on standby for awhile.
Karl: [00:27:30] No I understand. Well, I wanted to at least, thank you so much for joining us today. And, if folks wanted to reach out and talk to you some more and, what’s the best way for someone to reach you?
Dr. Shyn: [00:27:45] Best way would be by phone. My number is 770-448-1977. And our website is LinkDentalCare.com and you can find it on there as well.
Karl: [00:27:59] Excellent. Well, we’ll put those in the show notes. I’m curious you know, going into the fall season and I know you’re probably super busy catching up. Do you have anything going on? What do you have going on over the next several months?
Dr. Shyn: [00:28:13] Well, we’re gonna, you know, my focus is to keep doing what we’ve been doing. What’s worked for us, not just this year but for the past several years. And I want to highlight that we are focusing on not just new patients, but also making sure that all of our existing patients are taken care of. And I also want to make sure my staff is taken care of as well so I will continue to invest in the patient experience. I will continue to invest in my staff and continue to be involved and give back to the local community as I have been.
Karl: [00:29:04] Well, I just want to thank you small business owner, helping to protect the community and serve the people here in Peachtree Corners and Gwinnett County. And the many others like yourself that are doing that is what really continues to drive our economy as well as really help us navigate through this. So thank you so much for all that you’re doing and we want make sure that you’re successful. So thanks for joining us today. Our pleasure, our pleasure
Rico: [00:29:36] Hang in there as we sign off too.
Karl: [00:29:39] I’d like to thank Dr. Shyn, the owner of Link Dental Care here at Peachtree Corners for sharing your experience, going through 2020 and everything else that we’ve done, that we’ve been doing over this past year in the community and just being one of those business leaders that are, that is out there doing their part. So thank you for that. I’m Karl Barham with Transworld Business Advisors of Atlanta Peachtree. What we do every day is work with business owners to help them with either evaluations on their business, helping them grow through acquisition in purchasing other businesses, or when they’re ready helping them with finding a buyer and selling their business. Transworld Businesses Advisors you could reach us at www.TWorld.com/AtlantaPeachtree, office here at Atlanta Tech Park. If you want to stop by and say hi, we do see people by appointments still. But we try to keep everyone safe. Rico, why don’t you tell us a little bit about what you’ve got going on?
Rico: [00:30:38] Sure. So I’m Rico Figliolini, I published Peachtree Corners magazine. We do that six times a year. We’re working on the next issue now, which should be fun. It’s a pets and their people pull out center spread. So, if you’ve got pictures of you and your pets, you know, we’re doing a giveaway starting out next week, you know, feel free to participate and we’ll be pulling pictures from that, for that center fold pullout spread. We’re doing an article about backyard retreats, you know, everyone’s sort of stuck at home to a degree still. You may not be traveling. So maybe that backyard fire pit and stuff like that could be of interest. So we’re exploring some other people’s backyards to see how they’ve done theirs. And we’re going to be doing something we’re going to be calling curating together, things that people are thankful for this year. Cause even with COVID-19 Karl, I mean, we were all thankful, certainly for our families. Friends, things that we do in life. So just want to be able to see what individuals are thankful for maybe beyond their family and friends and what they see as positives and thankful for. So we’re going to be covering some of that. Mighty Rockets is my company. You can find me at MightyRockets.com. You can look me up on LinkedIn at Rico Figliolini. If you can spell that out, I think you will get quite there almost. I do, I handle companies and corporations that need social media content work, product videos, podcast productions, and such. So feel free to reach out to me. And one last thing I just want to say thank you again to our lead sponsor Hargray Fiber that helps make these family of podcasts happen.
Karl: [00:32:16] And what about the last Peachtree Corners magazine? It’s out there people can check it out.
Rico: [00:32:22] My goodness, yes. I think I’ve had calls for this publication, you know, we’ve mailed more copies than ever before. So we’ve mailed 19,700 copies on this last issue. And because of COVID, we’ve had to contract the amount of places that we can place this. So I have people calling me up, where can I find copies? I mean, literally, I just like, can’t put out enough copies. I don’t have any more copies to put out and people are still calling me cause they can’t find the copies that we’ve put out. They’re gone already. So I’m happy. It was a great issue. Karl you’re a good subject matter as well, you’re in there. So we’ve covered diversity in this issue, along with health and wellness in Amber field community. And so a lot of good stuff in here, so.
Karl: [00:33:12] Excellent. And you can also find online at…
Rico: [00:33:14] Yes, LivingInPeachtreeCorners.com. If you go there, not only will you find the family of podcasts in the tabs at the top, but you’ll be able to read the digital edition as well.
Karl: [00:33:26] Fabulous. Well, Rico continue doing what you’re doing. It’s great to see, all these stories and meeting our, learning a little bit more about our community and the people that live here, that work here, people that play here. And in the upcoming months we’re going to see a bridge be finished in Peachtree Corners. So folks get to go explore more parts of Peachtree corners. So thank you everyone. Stay tuned for the next episode of the Capitalist Sage. Take care.
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Local small business owner has found a way to keep mosquitos at bay with natural remedies
Geoff Krstovic, a former firefighter, transitioned into the mosquito control business after a divorce, driven by the desire for flexible work.
“Nobody ever thinks they’re going to be into bugs and chemistry when they grow up,” he said. “It’s not like, ‘I want to be a firefighter. I want to be an astronaut.’ Nobody thinks that they want to go out there whacking bugs or says, ‘I want to be in pest control.’”
But as he progressed in his new career, Krstovic took an interest in how to get rid of pests without using harsh, man-made chemicals.
“The more certifications, the more promotions and everything that I got, [and] the more entomology classes I started taking, … I really started to realize what we were putting out into the environment,” he said.
“I spend 90% of my time outside, and I see so much wildlife. So, when I would see a deer eating a leaf or a rabbit run out of bushes that I just treated, it really made me start to think about the effects of what we were doing to them.”
Not to mention pollinators like bees and butterflies.
“When I [would finish a treatment], I’d look back at the yard and everything that I’d seen flying around was just gone,” he said.
As a parent and a pet owner, he knew there had to be a better way to get rid of pests but still safeguard ourselves and the animals around us.
With a growing concern for the environmental impact, he developed a natural mosquito treatment system. The company he was working for wasn’t interested in his new product, so he started his own business.
Road to pest control
Krstovic graduated from Georgia State with a major in English. He joked that many of his contemporaries in the field have similar backgrounds.
“There’s an ongoing joke in the pest community where it’s like … what do you go to college [for] to be a pest [control] owner? Well, you major in liberal arts, English or writers’ composition,” he said.
“A lot of the other owners I met had the same degrees. A big part of it is that creativity aspect, and in pest control, you’re allowed to think outside the box, and you’re allowed to adjust and adapt to what you’re seeing and use different methods.”
That desire to do things differently led him to find a way to help keep people safe from West Nile, Zika virus and Eastern equine encephalitis while they enjoyed time outdoors.
With a lot of research and a little help from relatives with backgrounds in chemistry and engineering, he came up with a formulation based on using essential oils.
The dangers of mosquitos
“After you meet your first client that tells you about their experience just walking to a mailbox and they get West Nile, it changes your perspective 100%,” Krstovic said, “because you’re not just out there killing bugs, you’re out there protecting people and their families.”
Mosquitos are often called the most dangerous animal on earth, with the diseases they spread killing over a million people annually according to statistics from the World Health Organization and Centers for Disease Control.
While the more serious mosquito diseases don’t pose the greatest risk to most communities, there are common ailments that can show up in people and pets, including bites that get infected and heartworm in dogs.
Reaching out to the community
Though people were a little skeptical about Krstovic’s natural pest control methods at first, Erin Rhatigan decided to give it a try.
“Geoff cold-called our house in 2021 and revealed that he actually grew up in the house next door,” she said. “He really wanted to return to his roots and offer his services.”
Rhatigan has three young children, and with her home being situated on the Chattahoochee River, the outdoor areas are beautiful, but also plagued by a lot of mosquitos.
“We’re very focused on spending time outside, and our kids are very, very active, so they’re outside a lot,” she said.
But Rhatigan and her kids are also very sensitive to mosquito bites, and the spraying services she tried year after year weren’t satisfactory.
“I had gone through every franchise. I had used the large companies every season. I was switching because it seemed like it would be effective at the beginning, and then it would lose effectiveness,” she said.
She was also concerned about the toxicity of the chemicals being used.
“I felt like using toxic chemicals on our property was not only bad for our family, but because we are on the river, we’re kind of a steward to the environment as well, … so when he mentioned that the product that he uses to control the mosquitoes was eco-friendly, I was happy to try it,” she shared.
Local solution gets a local investor
The treatment was so effective that Rhatigan isn’t just a customer, she and her husband decided to invest in the business.
“It was better than anything I had used for the previous 10 years,” she said. “The amazing thing is that when he sprays the property, you have this effervescence of the essential oils in the air.”
She recommended Geo Mosquito to everyone who’d listen to her, and eventually Krstovic took over maintaining the facilities at Rhatigan’s community pool.
“[What he was doing] kind of piqued my husband’s and my interest because we were looking for a small business to invest in locally,” she said. “I’m now home with the kids, but I have a long career in sales, and my husband is in sales as well.”
Within a year, the couple became active investors.
“We love the origin story of this relationship because it’s reflective of how friendly and supportive the local business community is in Peachtree Corners,” she said.
Caring about the work
Krstovic attributes his success to caring about the work, attention to detail and understanding client needs. He doesn’t just spray the yard and leave; he has a system of mapping out problem areas and educating clients about prevention.
“We’re looking at anything that could hold a water source and eliminating that, asking our clients what time of the day they’re getting eaten up, what part of their body and what part of their yard,” he said.
“That helps us figure out the species of mosquito that’s attacking them, so we know where to target, because different species have different nesting sites.”
Growing the business
Geo Mosquito has begun working with Vox-pop-uli to upgrade their logo, website and promotional materials.
“Geoff is a typical entrepreneur — protective of what he’s doing,” Rhatigan said. “So going through the steps of changing the logo, coming up with a new tagline, starting to do some marketing, is both exciting and a little scary.”
But the team at Vox-pop-uli has been a tremendous resource — helping them go at their own pace.
“This first year of investment was about seeing what the market interest is and expanding brand awareness,” said Rhatigan. “Vox-pop-uli offers so many services, it’s daunting for an emerging company to manage so many different contractors: creative, graphic design, printing, mailing. But they have a great, responsive organization that has been very helpful.”
Next steps
With a proprietary formulation for the mosquito abatement, Geo Mosquito wants to bottle the solution and sell it nationally.
Additionally, in 2025, the company plans to expand into ecofriendly pest control services for inside the home. They are also interested in working with local municipalities, churches and schools to expand their mosquito control services.
The Local Thread: This business profile series is proudly supported by Vox-pop-uli, championing local stories and the communities we serve.
This article is also available in the print and digital edition of the Jan/Feb issue of Southwest Gwinnett magazine.
Photos courtesy of Geo Mosquito.
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From the Mayor’s Desk: Looking Back at Business in 2024
Published
3 weeks agoon
December 28, 2024As we look back at 2024, there were a number of acquisitions, new businesses opening, major renovations and milestones celebrated. I’ll attempt to highlight some of them, knowing that I can’t possibly cover them all. There were some new events this year too.
This past year was a big one for Guardian Sports, a Peachtree Corners company that designs and manufactures helmet covers. The NFL now requires Guardian Caps be worn during NFL during practice, and players may choose to wear them during games. The caps disperse energy during hits with the goal of reducing head injuries.
Insight Sourcing of Peachtree Corners was acquired by Accenture, a leading global professional services company. Insight Sourcing helps clients optimize costs when sourcing and negotiating contracts for materials, services related to capital expenditures and energy procurement management. Accenture is a talent- and innovation-led company with approximately 743,000 people serving clients in more than 120 countries.
Axon, the global leader in connected public safety technologies, acquired Fusus, a leader in real-time crime center technology located in Peachtree Corners. Fusus excels in aggregating live video, data and sensor feeds from virtually any source, enhancing situational awareness and investigative capabilities for public safety, education and commercial customers.
Milestone celebrations
Authentic Hardwood Flooring on Amwiler Road celebrated 25 years in business in 2024. Michael Keroack has been steadily growing the operation for roughly eight years in Peachtree Corners with the help of Buddy Wofford, general sales manager, and Michael Blocker, director of operations.
Also celebrating a milestone in 2024 was Diversified Resource Group (DRG). For nearly 25 years, Darrell Creedon has been running DRG in Peachtree Corners, outfitting workspaces for companies and governments, and more recently, hotels and convention centers. Mr. Creedon, who resides in Peachtree Corners, started the furniture business with a college friend in 1999 in a home basement.
City events
The City of Peachtree Corners organized the 2nd Annual Curiosity Lab Criterium in April. This year’s event featured a running race, kids races, food trucks, vendors and other activities for the family. There was also a fun run in Technology Park. Werfen, a global diagnostics company, and the City of Peachtree Corners, partnered on a 5K Walk/Run in Technology Park in November. The event benefitted the Leukemia & Lymphoma Society. In May, the city organized a food truck event at Curiosity Lab, which drew about 210 people working in and around Technology Park.
The PCBA organized the first Taste of Peachtree Corners in June. It was a great time of networking and community fellowship among business owners and other involved citizens. Approximately 100 people experienced an evening of delicious bites and drinks, sampling foods from local businesses.
New to the city
Blue River Development moved its corporate office from Forsyth County to Peachtree Corners to expand its operations. The company is a leader in real estate development and investment.
A new pediatric dentistry, Agape Pediatric Dentistry, opened at 5185 Peachtree Parkway #325 at The Forum. Two law firms opened on Wetherburn Way: Brooks Injury Law Offices and Tadeo & Silva immigration law firm.
A former steel pipe fabrication site at 6420 Corley Road that was converted to a logistics center is now fully leased. The 27-acre property, which sold for $10.5 million in 2018 was sold for $77.4 million three years later, after it was cleaned up and redeveloped into the Peachtree Corners Logistics Center.
The Central Business District
Also in May, the city adopted a 6-month moratorium on projects in the Central Business District. Due to the increasing number of applications and evolving market trends, the moratorium came into effect on May 3 and ended on November 3. The moratorium gave the city six months to pause rezoning applications, special use permits and variances applications for residential or mixed-use development.
In August, members of the Peachtree Corners City Council took part in a ribbon cutting at The Forum. We celebrated the opening of the new plaza and activity areas. Jamestown is modernizing the 20-year-old Forum shopping center and transforming it into a true mixed-use destination through the addition of a 125-room boutique hotel, approximately 381 multifamily units, new experiential retail and dining offerings, structured parking and an expanded public area.
Construction began in May 2023, and the first of two new greenspace additions were constructed. Phases II and III will see the multifamily and boutique hotel constructed, both slated to start in 2025. Also this year, it was announced that Jamestown, a global real estate investment and management firm, acquired the Cincinnati-based North American Properties, which owned The Forum.
Members of the Peachtree Corners Redevelopment Authority and Downtown Development Authority engaged in a focus group discussion in August at City Hall. The discussion was led by representatives from Kimley-Horn, engineering, planning and design consultants. There was discussion about under-utilized spaces, needed amenities and potential uses for vacant properties. City officials also met with members of the commercial real estate community in September to specifically discuss Technology Park.
International visitors, co-working and new townhome project
An 18-member delegation of Finnish business people visited Curiosity Lab in Peachtree Corners in September. The visit marks the second time a Finnish delegation has visited Peachtree Corners. Seven innovative Finnish companies traveled to the Atlanta area in search of U.S. partners to promote transatlantic trade between Finland and the United States. Japanese delegates involved in sectors such as automotive, technology, energy and corporate development also visited Peachtree Corners in December as part of a regional tour.
Construction of a co-working space, Roam, is well underway at the Town Center and will open in summer 2025. The 35,000-square-foot building is located at 3847 Medlock Bridge Road and will feature a rooftop event space, coffeeshop and cafe, in addition to workspaces.
An office building at 3585 Engineering Drive was demolished earlier this month to make way for a townhome community. The new 75-unit townhome project is under construction by D.R. Horton, which received rezoning approval from the city last February. The 102,000 SF office building sat vacant for many years.
Collaboration, renovation and more
Curiosity Lab announced a collaboration with Gama Sonic, a global leader in upscale, bright and durable solar lighting for homes, businesses and outdoor spaces. The company’s deployment of solar lighting in the City of Peachtree Corners marks its first deployment implementing customized, intelligent lighting programming timers that enhance safety for residents and visitors.
Brady Anderson Bennett recently opened a State Farm office at 3000 Northwoods Parkway. The 27-year-old has been working with State Farm since he was 18 years old.
Renovation is underway at 7050 Jimmy Carter Blvd. for the creation of a Planet Fitness. The gym is under development by Alder Partners/the Flynn Group. This location marks the 32nd location in metro Atlanta. It is expected to open in January.
There is also a relatively new Southern-inspired eatery you may want to try. Dahlia’s Restaurant & Porch, located inside the Hilton Atlanta Northeast hotel, opened this year. Dahlia’s offers Southern-style plates that leverage regionally sourced, farm-fresh ingredients.
Happy Holidays!
Mayor Mike Mason
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Luxury Firewood Company Founder Shares Story of Entrepreneurial Pursuits
Published
4 weeks agoon
December 27, 2024Leroy Hite, founder of Cutting Edge Firewood — a luxury brand specializing in wood for fireplaces, grills, pizza ovens and firepits — shared his journey from starting a company to gaining national recognition during the PCBA Business After Hours Speaker Series in December.
Hite highlighted the industry’s disorganization and his innovative approach to firewood, including using ovens to dry the wood and improving on delivery methods. And he emphasized the importance of customer experience, branding and counter-cultural thinking.
Despite initial challenges and financial constraints at the beginning, his company grew significantly (even during the early days of COVID-19), achieving a 400% increase in sales.
Entrepreneurial spirit
The disorganization and lack of focus within the firewood industry is what initially prompted Hite to question its methods.
He thought he’d found the answer when he started a firewood company with friends while in college, winning a Kroger account for the entire Southeast. But the limited experience of Hite and his co-owners became evident quickly.
“We discovered how backwards the industry was for three college students to get that account with a username and password,” he said. “On the day of the bid, whoever put in the lowest number won the account.”
With the contract in hand, the guys were able to get loans and bought hundreds of thousands of dollars’ worth of equipment that they didn’t know how to use.
“It would break every single day, so I had to teach myself how to fix it,” he said. “We hired 30 to 35 people off of Craigslist; I don’t advise you to do that.”
In the end, the guys realized they were in way over their heads. They couldn’t keep up with Kroger’s demand. But the experience gave Hite insight into a better way to deliver firewood.
“At the time, industry-wide, you would put the firewood in the back of a pickup truck, get a wheelbarrow, put it where they wanted it,” he said. “… to do a second delivery, you have to drive back and get more wood. So maybe you can do two deliveries a day.”
Hite devised a plan to have the wood palletized and use a mini skid steer, which allows you to get it closer to where it should be. What had taken 16 to 18 hours for two deliveries would now allow seven or eight deliveries in the same time frame.
After the first firewood business shut down, Hite worked with Chick-fil-A and then Enterprise Rent-A-Car for several years.
“It was great experience,” he said, though he couldn’t get firewood out of his mind.
Taking another chance
Hite considered getting back into the firewood business as a side gig, but eventually decided to leave his corporate job and pursue the business full time.
“A fire is like a beautiful sunset,” he said. “No one on earth dislikes it. A fire can be the center of a wedding party and can also add great taste to food — whether it’s steak, pizza or barbecue.”
When he started Cutting Edge, Hite wanted to fix the poor quality of wood and lack of branding and customer service.
He had an opportunity to purchase an existing business, but lacked the funding. So, he took a leap of faith.
“I had an outdated website. I had a truck, and I had a customer list. I realized I was going to be a supplier and that I needed to reinvent how to deliver firewood,” he said. “I [tried] to get a second loan on my house, [but] no banks would talk to me at the time.”
Hite convinced his wife, pregnant with their third daughter, to sell the house.
“We moved into a rental home, and I completely redid the branding. I reinvented how to do deliveries. I invented a rack that could be moved with a hand truck. And I found a hand truck that will go up and down stairs and one that will go across rough terrain,” he said. “So, the delivery went from two hours to about 15 minutes per delivery. And it was also a lot safer.”
Though COVID caused many businesses to go under, his thrived. It seemed that people stuck at home got a taste for food cooked over “fancy wood,” as he put it.
Goals and standards
Cutting Edge Firewood has two goals, Hite said: To provide unparalleled customer service and deliveries. And to provide the best firewood available. Period.
According to company literature, the Cutting Edge team “works with the best suppliers to ensure they consistently meet our high standards. All of our firewood undergoes the most rigorous drying process in the industry: each piece is conditioned for 48 hours in 250-degree heat. And our trained specialists hand-select each piece of firewood … ensuring that you only receive the very best — photoshoot-ready firewood that lights easily and burns brightly.”
Future plans
Although Hite didn’t go into detail, he sold Cutting Edge Firewood in August 2024, having built a strong brand and customer base in Atlanta and throughout the country.
“[Entrepreneurship] definitely isn’t for the faint of heart. It’s both demanding, disheartening and rewarding all at the same time,” he said. “I love it. I went in with a not-too-thin skin, but I definitely exited with very thick skin.”
Now that he’s been bitten by the entrepreneurial bug, Hite indicated that he wants to venture out again. He reflected on the challenges and rewards of running the business, including the importance of customer experience and branding.
“The brand is very, very well-known in Atlanta. We were named a couple of times in Atlanta Business Chronicle as one of the fastest growing companies,” he said. “It’s rewarding. I’ve had Coca-Cola executives say that [they] know the branding and the customer service … [and] I’m pretty sure that Cutting Edge Firewood is being used in the White House.”
Hinting of a desire to move on to new ventures, possibly focusing on disrupting existing markets rather than creating new ones, Hite again emphasized the importance of counter-cultural thinking, pushing through discomfort and being driven by a passion for customer experience and innovation.
For more information about Cutting Edge Firewood, visit cuttingedgefirewood.com.
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