Unified Communications and Collaboration is not a single tool or product, but a collection of solutions, which organizations implement to ensure that nearly all their technology works together, smoothly and securely, for near real-time collaboration.
Peachtree Corners-based TeleMate, a lead developer of unified communications, collaboration and contact center monitoring, analytics and reporting solutions, recently launched a new tool for business success. Predictive 7.7 delivers enhanced vendor-neutral capabilities that enable intelligent monitoring and comprehensive visibility throughout complex UC&C environments and supporting infrastructure.
Diverse communication tools, such as Voice, IP Telephony Calling, Instant Messaging, Desktop Sharing, Presence, and Web Conferencing, Audio Conferencing, and Video Conferencing, can interact together in a virtually seamless way.
“We’ve experienced a tectonic shift due to global circumstances over the last couple of years,” said Steve Tabaska, TeleMate’s CEO. “That shift propelled us to align even closer to our customers’ and the market’s changing needs.”
According to recent Fortune Business Insights research, the UC&C market is expected to grow from $41 billion in 2020 to $113 billion in 2028. Much of that growth can be attributed to COVID-19 which facilitated a massive demand for remote work and the rapid adoption of communications technologies that enabled the ability to quickly flex.
Tabaska goes on to say, “Our customers are our north-star and it has always been apparent that they value technology partners over having yet another vendor. Our new Predictive 7.7 release enables us to deeply align with customers’ monitoring, analytics and reporting needs and thoughtfully address those needs in a single vendor-neutral platform that delivers automation, reliability and flexibility.”
TeleMate’s vendor-neutral approach has become increasingly important due to the complexity that most organizations face with delivering acceptable downstream user experience in hybrid environments. In many cases, the communications environment can consist of more than five different UC&C manufacturers. The complexity is then magnified with up to six (6) different on-premise and cloud-based services across each manufacturer.
Information: info@telemate.net.
