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The Pharmacy Business and People’s Access to Prescriptions During COVD-19 [Podcast]

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Peachtree Pharm

How did one pharmacy owner navigate COVID-19 and still provide access to medicine for their clients? Dr. April Hang, owner of Peachtree Pharmacy joins Karl Barham and Rico Figliolini on the Capitalist Sage.

Phone Number: (678) 691-9079
Address: 5270 Peachtree Parkway, Peachtree Corners, GA 30092
Website: https://www.peachtreerx.com/
Social Media: @PeachtreePharmacy

Timestamp, where is the podcast to find these topics:
[00:00:30] – Intro
[00:02:33] – About Dr. April Hang
[00:04:21] – What Makes Peachtree Pharmacy Different
[00:06:09] – Business Impact of COVID
[00:11:52] – Getting into the Pharmacy Business
[00:16:02] – Dealing with Insurance
[00:17:01] – The Future of Pharmacy
[00:27:53] – Balancing Business and Home Life
[00:28:37] – Closing

We (work) for local patients and that way, you know, we can manage and keep that close
relationship as if they’re a family. Make sure everything’s okay.”

April Hang

Podcast transcript:

Karl: [00:00:30] Welcome to the Capitalist Sage Podcast. We’re here to bring you advice and
tips from seasoned pros and experts to help you improve your business. I’m Karl Barham with
Transworld Business Advisors and my cohost is Rico Figliolini with Mighty Rockets Digital
Marketing and he is the publisher of Peachtree Corners Magazine. Hey Rico.

Rico: [00:00:47] Hey Karl, great to be here. We might as well jump right into it and I’ll tell you
about our lead sponsor for the show, for the family of podcasts. And that lead sponsor is
Hargray Fiber. They are a large Southeast company involved in fiber optic cable, internet
connectivity. Don’t think of the cable guy because they’re not that. They’re a company that’s
right in the communities that they serve and providing variety of services, including that
connectivity to your team that’s out in the field teleworking. They provide it whether you’re a
small business or you’re an enterprise sized business. And they provide tools like smart office
that can keep your team working, both whether they’re in office or they’re out there at home,
wherever they are working for you and getting sales done and getting work done. So check
them out HargrayFiber.com or Hargray.com/Business, and find out how you can get your
thousand dollar gift card, visa gift card from them once you get involved with the company. So
we want to thank them for being our sponsor.

Karl: [00:01:51] It’s funny how so many people are operating from home, learning from home.
And so having great internet and fiber optics is super critical. So thank you for Hargray Fiber for
supporting us. Today I am honored to have Dr. April Hang who is the owner of Peachtree
Pharmacy right here in Peachtree Corners and Gwinnett County, Georgia. We’re gonna
continue on our series, talking with small business owners about navigating through 2020, the
pandemic and all the things that have been happening in our community. Dr. Hang, how are you
doing today?

Dr. Hang: [00:02:27] I’m good. Thank you for having me on the show. I appreciate and feel
honored to be here.

Karl: [00:02:33] Well, I’m just happy to have you. And the fact that you’re in the medical health
field of operating a business here is really important considering what this year has been like.
Why don’t you start off by introducing, tell us a little bit about yourself and why you got into
pharmacy career.

Dr. Hang: [00:02:52] Well, I worked at CVS as a high school student. And I saw the pharmacist
and you know, it intrigued me to see these crazy names and what they treat. So I just kept
wanting to learn more. Then I got into pharmacy school at Virginia Commonwealth University
and graduated in 2002. We moved to Atlanta in 2009, when my second child was born and I
continued working for CVS and when I was pregnant with my third child in 2011, that’s when I
said, okay, I’m just going to open my own business because I’m just tired of all the red tape.

Karl: [00:03:37] I could imagine so many people go through that same journey in opening their
business. What made you choose this area to open it and what do you find, what do you find
that you like most about being your own business owner?

Dr. Hang: [00:03:50] I actually got into business so I can have more time for the kids and more
flexibility. So I wanted to be able to have a stable income and have the flexibility to be there for
the kids. So it’s, you know, I knew initially it was going to be more time consuming, but then, you
know, as time passes it’s, you know, it’s a lot better now.

Karl: [00:04:12] Yeah, no, I appreciate that. Are your kids here locally? How many kids do you
have?

Dr. Hang: [00:04:18] I have three children.

Karl: [00:04:21] Very good. Well, it’s so cool to be part of the community that you’re in. So you’re
operating you live in the community as part of that. Often people aren’t as familiar with some of
the independent pharmacy. I wonder if you could share with us some of the things that make
your pharmacies different than some of the chains like CVS, Walgreens and others.

Dr. Hang: [00:04:42] We compound at Peachtree Pharmacy, which is the biggest difference,
which is making customized medications for you or your pets or animals that you have. A lot of
the compounding we do right now is hormone replacement therapy and vet meds. So that’s one
main difference. We also do blister packaging, which I’m sure you guys have heard that Pillpack
was bought by Amazon and they’re trying to do blister packaging. We do that for local patients
and that way, you know, we can manage and keep that close relationship as if they’re a family.
Make sure everything’s okay, put in the right time position of their blister packs. So I don’t know
if you’re familiar with what I’m talking about.

Karl: [00:05:30] No, I am a little bit, but it’d be interesting. Have you seen more need recently for
being able to provide that more customized service to your customers?

Dr. Hang: [00:05:45] It really depends on where they’re living. If they’re in a personal care home,
then they, it’s mandatory that they get blister packaging. If you’re still living at home, it’s a
personal choice to have that convenience. So you’re not filling your medicine tray yourself. So
that’s an advantage that we have.

Karl: [00:06:09] Excellent. Well, I’m curious to ask you a little bit about this year and when the
news of the pandemic started coming out. When did you first hear about it? And did you think it
was going to have an impact on your business initially?

Dr. Hang: [00:06:27] I actually did have an impact as far as PPP goes at the beginning. We had
a program where it would upload things onto Google saying we had certain things like M95
masks. So we had a lot of questions about M95 masks and, you know, hand sanitizers and
things like that initially. We also have increased deliveries now since the COVID and then
patients are asking me to go outside and give them their flu shots in their cars so they don’t
have to come in and interact.

Karl: [00:07:07] So, since this all started, where did your, probably your physical center in the
central service, did you close down at any point during?

Dr. Hang: [00:07:17] We did not. We just put procedures in place. Started requiring masks, just
following the CDC guidelines. There were people that, you know, embraced it and there are, of
course, people that are not embracing it or they’re against wearing masks.

Karl: [00:07:33] So now that it’s kind of normalized to some degree, if you want to call it that, are
there changes you’ve made in your business that because of this, that you’ve implemented,
that’s had an impact either on your employees or your customers?

Dr. Hang: [00:07:51] I don’t really feel like that it’s been impacted much. I mean, we did, like I
said, put up the plexiglass and made social distancing and one entrance and one exit. But as far
as the business goes, it’s been pretty stable. You know, depending on what’s coming out in the
news about COVID, sometimes they would say something about azithromycin so then all of a
sudden there’ll be a back order of that because it gets in the news or Plaquenil. You know, just
certain things, whatever the news says and all the physicians, they try to write for themselves,
you know, write for their families.

Rico: [00:08:40] As far as supply chain goes, were you finding yourself in need of certain
medicines or in short supply of certain things besides the masks and stuff like that.

Dr. Hang: [00:08:51] I know there was a shortage on Plaquenil for a while and azithromycin
because that’s the main two things they’re using to treat in the hospitals. But I think it’s
normalized now so we can compound it. I do have the powder where we can actually make the
Plaquenil in capsules.

Karl: [00:09:13] It’s going to ask for those, what are those used for? What are the treatments
for?

Dr. Hang: [00:09:18] Azithromycin is an antibiotic. And then the Plaquenil is for like auto immune
usually like lupus. And this type of inflammation, auto immune diseases.

Rico: [00:09:33] So most medications, most prescriptions that have been coming to you, though,
you’ve been able to fill and all that? Pain medications, other things along those lines.

Dr. Hang: [00:09:43] Right, right. Yes.

Karl: [00:09:46] So I’m curious as you follow what’s happening with vaccines and some of the
treatments and therapies coming out, how do you prepare your pharmacy for an anticipated
demand when different drugs are, you know, getting approved or being, how do you manage
that process? What information and sources do you use to know what you need to have in
stock?

Dr. Hang: [00:10:12] We just follow the CDC guidelines. So whatever comes out, we try to follow
that. As far as like sources of medications or vaccines, everything is pending, so there’s no
nothing really credible out there. So I can’t really comment on it.

Karl: [00:10:30] It got it. Testing. Do you get involved with the testing that they’ve been talking
about?

Dr. Hang: [00:10:36] We do not test at the pharmacy. There’s a little bit of fear with the staff, so
we don’t test. You know, they have small babies and families or their parents live with them. So,
you know, they have their, their personal consent, so I don’t enforce it. But I just make sure they
let the patients know where they can go and get access. I know that, you know, I have a contact
that can come out. They have a mobile bus and they’ll do both the nasal swab and the serology
test. And the difference is one tells you, you have it. And one tells you, if you had it.

Rico: [00:11:17] So antibodies you’re talking about or is that something else?

Dr. Hang: [00:11:19] Right. Correct.

Rico: [00:11:21] And there’s a place that does that here in Peachtree Corners even?

Dr. Hang: [00:11:25] Well, I can, I mean, I’m trying to get them to come out on, the mobile bus.
It’s actually with Dr. Heavenly Kimes and her husband, Dr. Damon Kimes. So, and yeah, they
are local and they’re reality TV people as well.

Rico: [00:11:44] We are in the reality show ourselves, right.

Karl: [00:11:52] This whole year feels like it’s been part of a reality show. For young people out
there that are thinking about businesses and careers to go with, what are some of the reasons
people might go into pharmacy, either owning or becoming a pharmacist?

Dr. Hang: [00:12:10] There’s so many different parts to the industry that people don’t know
about. There’s working for pharmacy manufacturers and you can be a medical science liaison
between, you know, the public or the hospitals and the pharmaceutical company. There’s PBMs,
pharmacy benefit management organizations that handle your insurance and tell you what
you’re going to pay for or not pay for. You can work for those companies. You can work for
wholesalers as pharmacists. The hospital, obviously, different areas of the hospital. And then
there’s something called closed door pharmacy, where they deam a list of packaging just for
senior facilities. There’s a lot of different avenues.

Karl: [00:12:56] What’s a good way for folks to get started if they wanted. If I was a young
person or if you were advising younger folks, high school, college, what are some things they
can do to start getting experience, to see if it’s a right fit for them?

Dr. Hang: [00:13:09] I know personally for me, we have students come in and ask to volunteer,
but there are some state regulations where you have to be minimum age 18 to actually be in the
pharmacy. You have to register with the state just to be a pharmacy technician. And once
you’re registered, then you can come behind the counter and kind of shadow and learn. You
know, I would just recommend finding a local independent pharmacy that would take, you know,
take you as a student or as a shadow.

Karl: [00:13:44] How was the prospect in the industry? Is there a shortage? Is there excess?
Trying to find people, has it been difficult?

Dr. Hang: [00:13:54] It’s actually excess in pharmacists at this time. So, you know, jobs are a
little bit harder to find. You know, people are graduating and then the salaries are going down
because of the abundance of pharmacies schools letting out students.

Karl: [00:14:11] What do you think drove that? Is driving that?

Dr. Hang: [00:14:15] When I went to pharmacy school, there was a shortage. So as time went
on, more schools opened up and you know, they started producing more students. And now it’s
just an overabundance of pharmacists.

Rico: [00:14:31] Do you think that, if someone wants to get into the business, right? The
pharmacy business, it’s intensive, I’m sure, investment to get into it. Besides you need someone
that’s licensed to do it.

Dr. Hang: [00:14:43] Right.

Rico: [00:14:44] Does it have to be owner licensed to be able to get into this business?

Dr. Hang: [00:14:48] No. You don’t have to be a pharmacist to be an owner of a pharmacy.
Rico: [00:14:54] Okay. And you’ve bee, I mean, Peachtree Pharmacy has been around for how
long has it been now?

Dr. Hang: [00:15:00] Six years now, since I opened the store.

Rico: [00:15:03] Remember we used to go to CVS and there was some issues about getting
how CVS handles certain types of medications and inventory. Unlike retail, they do not track
their inventory and they can’t even let you know they have certain things unless you come into
the store to ask them. So this is one reason we decided to come to Peachtree Pharmacy
because, it’s just we felt that we were talking to someone closer. More assistant. And it was just
a better experience. No drive-through, but that’s okay. You have to be aggravated with…

Dr. Hang: [00:15:40] Well, we come outside. Even though we don’t have a drive through, I’ve
been outside to bring people their prescriptions.

Rico: [00:15:49] And you guys deliver too.

Dr. Hang: [00:15:50] Yes. If it’s a parent and your child is sleeping in the back they’ll say, bring
my medicine outside. Like of course, no problem. So yeah.

Karl: [00:16:02] Well, what’s something about the business of pharmacy, that most people
wouldn’t know, realize about it. Is there anything that could make it surprising to folks?

Dr. Hang: [00:16:13] I think that the amount of time we actually spend on the phone with the
insurances, trying to get you your medicine is the most challenging thing. Just because a
physician writes for something doesn’t mean your insurance is going to pay for it. So then that
becomes an issue. It could be two, three days before you get your meditation. You’re just
coming out of the hospital and you might rebound and go back into the hospital so you had your
medication? So there’s, it’s just insurance is making everybody’s life hell.

Rico: [00:16:45] Yeah, and some of them will cover the generic, but not the brand right? And
some people want the brand versus the generic because they feel maybe the brand works
better, right?

Dr. Hang: [00:16:56] Right. But you’re not allowed to have that choice with insurances.

Karl: [00:17:01] So you managed to keep track. So now that 2020 is kind of continuing, I’m
curious about looking forward to the future. Do you see things that you can do differently or, as
you go into the future with your business?

Dr. Hang: [00:17:19] I think I learned, since a couple of years ago, I had a senior coming in my
store, this is somebody’s grandmother, somebody’s aunt, sister, cousin, you know. And she
handed me a prescription for marijuana. And it said a ratio of 1 to 30. And it’s one dropper at
that time for dementia. And I didn’t know how to help her. And I felt so bad when I can’t help
someone, I feel really awful. So, I got on the phone. Put her son on the phone who was in
California and he was really upset and he’s like, where can I send her to get this? She really
needs, it helps her stay at home by herself, it helps her with her daily activities or activities of
daily living and things like that. And I was like, all I could do was apologize and say I don’t have
an answer for you because we’re in the Bible belt. You’re out in California. It’s different.
Karl: [00:18:27] So, what is, are you able to, provide CBD or medical marijuana here in
Georgia?
Dr. Hang: [00:18:35] Medical marijuana is not accessible. CBD is very accessible anywhere and
you can get it from gas stations, to the smoke shops and, Peachtree pharmacy. You have to
educate yourself. You have to understand what the effects are. It can interact with your
medications, you know. Depending on how much you use, there’s the risk of having a positive
drug test. So it’s just, you have to be able to educate your patients on the proper use.
Karl: [00:19:14] Where would folks would go to learn more about that? Like, let’s get educated
on some of the benefits. What treatments for that? Is that a conversation with the physician?
Are there online sources for information?
Dr. Hang: [00:19:28] Honestly, I am on this thing right now where I want to educate other health
care professionals about it. Because most of them don’t really know. I mean, there’s so much
out there. There’s a DNA test you can do to let you know what ratio is best for what condition.
So they have that for, you know, general, big pharma medications, but they also have it for the
CBD and PAC as well.
Karl: [00:19:55] So does the doctor have to write a script for that or is that something people can
come in and get without a prescription from a doctor?
Dr. Hang: [00:20:05] They can come in and get it at Peachtree pharmacy. It’s just a, it’s actually
a cheek swab and it’s from a company called Endocanna out in California, Los Angeles. And so,
kind of met them at a conference and kind of partnered up. Because I wanted to be able to offer
a kind of service for all the patients not just big pharma meds. But offer, you know, all the
benefits of CBD that’s emerging on market right now.
Rico: [00:20:36] And April, you’ve been involved with some of the politicians in the area too,
right. Lobbying, but so bunch of legislative work. So who have you been working with and how
is that going?
Dr. Hang: [00:20:49] I actually am not officially a lobbyist. I’m officially a constituent. So when I
go there, I’m going for me personally, as a pharmacist and not representing any company. But
you know, the intentions I have to help people. So when they were talking about access to
medical marijuana, I did speak and say, you know, you have to have pharmacists involved,
make sure that they review everybody’s meds because there are drug interactions. And, you
know, they don’t teach you that in pharmacy school. All the knowledge I have, it’s stuff I’ve read
or just learned about.
Rico: [00:21:28] Really? They don’t teach you about it?
Dr. Hang: [00:21:31] They don’t teach you about Marijuana in pharmacy school.
Karl: [00:21:37] Not in the classroom. So what types of treatments or things that people are
coming in for CBD and similar?
Dr. Hang: [00:21:53] We have like this CBD oil. I don’t know if you can see.
Rico: [00:21:59] Is that peach?
Dr. Hang: [00:22:01] Yes. It’s peach relief CBD oil that we sell. We have capsules, we have
topicals. We have dog treats, you know. And soon to come we’ll have get goodies products in
the store.
Karl: [00:22:15] What types of conditions does it help with? What types of patients would find
this helpful?
Dr. Hang: [00:22:22] Honestly, any patient. With headaches, depression, anxiety, sleep
deprivation, you know, anything.
Rico: [00:22:33] And you said you do that, you say you do that DNA swab, and that’s supposed
to help with that ratio of medicine that you’re able to apply right?
Dr. Hang: [00:22:46] Right. So in a perfect world where I see the future going is that, you’ll have
this DNA tests and then you have to have more customized medication that works for you
based of your genetics. So you know what your body can process and not process. Because if
you don’t have the enzymes to get rid of the drug in your body, it is the beneficial test. But this
DNA tests are very expensive.
Rico: [00:23:17] Yeah. I don’t think most people realize that. Yeah, most people, if I’m not
incorrect, don’t realize that medicine even antibiotics or mainstream medicine that people hear
about only work on a percentage of people. They’re not, you know, people assume that they’re a
hundred percent effective, but no medicine is that way. And they’re usually, probably only 80%
effective.
Dr. Hang: [00:23:38] Right, right. And your body can only absorb so much. So like on CBD oil, if
you take or consume any kind of CBD product, you only absorb 6%. And I don’t know where I
read that, but that number is in my head.
Karl: [00:23:56] Does it matter, like, you know, proportionate to the size of the person or is it just
their genetics in there.
Dr. Hang: [00:24:02] It’s their genetics, like you have in your body, what they call the
endocannabinoid system. And so that’s CB1 receptors and CB2 receptors. So CB1 receptors is
your central nervous system. And that’s where THC, that’s where the THC usually binds. And
that’s why you have the psychoactive effects. However, with the CB2 receptors, that’s more on
the peripheral, the body and the organs. So if you have some kind of inflammation, they’ll help
you and kind of get back to normal and get to homeostasis.
Karl: [00:24:38] Wow. Well I know there’s been a lot of different folks that are providing that. You
mentioned gas stations and so on and…
Dr. Hang: [00:24:47] Right.
Karl: [00:24:48] Do you know if they’re doing anything to kind of gain greater control because
there could be contamination. There could be, you don’t know what the source is, is some of the
risk that I’ve heard about. Can you tell me a little bit about some of the risk factors of procuring it
in the wrong place?
Dr. Hang: [00:25:06] Well, there’s a lot of mislabeling. I know like if you have a CBD product and
you’re not sure that it says what it says on the bottle, you can actually send it to Georgia
extracts and they’ll test it at UGA and Athens and let you know what’s inside.
Rico: [00:25:27] Because this is not prescribed or anything. There’s no FDA approvals, there’s
no Georgia State quality control of it?
Dr. Hang: [00:25:37] There is the farm bill and that’s just with the hemp flour. But I honestly
haven’t read the entire farm bill, so I couldn’t comment too much on. But I know it’s to help
regulate the actual growing agriculture, like keeping pesticides out of it.
Rico: [00:25:53] Right. Do you see, April, do you see whether, if marijuana becomes legal in the
state of Georgia, at least medicinally legal, if not recreationally legal, do you see that as
something that Peachtree Pharm would be selling? That, you know, alongside the CBD oil and
stuff?
Dr. Hang: [00:26:17] It’s actually in the bill HV324, and you know, when, when the state gets the
infrastructure set up, there’ll be sold at certain specific pharmacies and how they decide that will
happen after they set up the infrastructure for access.
Rico: [00:26:37] Well, so every pharmacy or just certain pharmacies?
Dr. Hang: [00:26:41] My understanding, it’s going to be certain pharmacies. They’re right now,
they just hired an executive director to create the infrastructure for oil. And so once that gets set
up and people start applying and they start growing, while they’re doing the cultivating, they’re
going to decide or the pharmacy is going to decide. Okay who, which pharmacies?
Karl: [00:27:10] I mean, if you look into the future, how big can that industry you think get? I see,
I hear a lot of different, you know, ideas around a widespread, people might use it for all
different applications. Have you thought about how big that could be and how it might impact
your business?
Dr. Hang: [00:27:33] Honestly, it would help people get off their medications. So I mean, if
people would learn a little more about it, they can probably reduce their medications. But they
have to make sure, you know, the doctor knows. The doctor is educated or the pharmacist is
educated or the nurse.
Karl: [00:27:53] Well, I know as we look into the near future, people are being impacted because
kids being home and everything else. How are you balancing all of the demands on you?
Business, your family, have you figured out things to help you manage through this strange
year?
Dr. Hang: [00:28:13] I mean, I, you know, I’m lucky and I have a supportive family. I have my
parents living with me and then my husband is very supportive. So, you know, I’ve been lucky.
I’ve been able to, you know, go back and forth and stay home if I need to. So I’m just home
more. I miss going to the movies.
Karl: [00:28:37] Yeah, I think we all do, but when I hear that they’re starting to open up in some
locations and getting back. But between that, sports being thrown off schedule, I don’t know
what part of the year we’re in sometimes based on all of that. Well, I want to thank you so much
for joining and talking a little bit about, you know, the impacts of the pandemic on your business.
Help educate us a little bit about CBD oil and the alternatives that are available. More than
anything, I consider you and your staff are frontline, first responders. People needed help and
through this year, they needed to get their medications and it’s small business owners like
yourself that I’ve done just a great job of keeping people well as best they can. So if you haven’t
been thought, thank you from one of your clients. I like to do that for that. Well, how would folks
reach out? Why don’t you tell us your address and how they can find you social media phone
number? Just if you want to reach out and learn more.
Dr. Hang: [00:29:55] Our phone number is (678) 691-9079. Our website is
www.PeachTreeRX.com. We’re also on Facebook, under @PeachtreePharmacy, and also
Instagram.
Karl: [00:30:13] And what’s your address and where would we find you here in Peachtree
Corners?
Dr. Hang: [00:30:18] It’s 5270 Peachtree Parkway where the new Lidl that just opened up in that
shopping center.
Karl: [00:30:26] Well, absolutely while we definitely encourage folks to take a visit to Dr. Hang
and her staff, and, you know, just want to thank you again for being on our show today.
Dr. Hang: [00:30:36] Thank you, I appreciate it.
Karl: [00:30:38] You’re welcome and stay safe please. Well, I’d like to just segue into what we
have coming up. We’ve got more of discussions as we talk about the end of 2020. We’re going
to have some podcasts talking about, you know, what do you do now as you’re getting to the
end of the year to grow your business. And so stay tuned, follow us on all of our different
channels. I’m Karl Barham with Transworld Business Advisors of Atlanta Peachtree. Both myself
and the rest of the folks on my team, we help talk to business owners, help them figure out how
to improve and grow their business, whether it’s through acquisition or for those that are ready
to do something else, how to exit their business. Feel free to reach out to us online
www.TWorld.com/AtlantaPeachtree, or you can email me at KBarham@TWorld.com. Rico, why
don’t you tell us about what you have coming up?
Rico: [00:31:41] Sure. We’re working on the next issue of Peachtree Corners magazine. And
we’ve got a strong set of stories, hopefully coming in there. We’re actually doing a pet and their
people issue as well. So we have a giveaway that just started running today and 3 winners,
$700 in prizes. Submit a picture of yourself and your pet, and you’ll probably get into the
Peachtree Corners Magazines next pull out in the next issue. Plus, we’re doing the story about
backyard retreats, you know, everyone’s home there during COVID-19. So if you have a fire pit,
you have a beautiful backyard, we’re checking out five of them in Peachtree Corners and we’ll
share where those are and what they look like. And we’re asking 50 people almost, we’re
asking everyone actually and hopefully we’ll get 50 of them, about what they’re thankful for this
year. Besides, you know, we’re thankful for family and friends, for sure. But what also are we
thankful for during these times. So we want to find that out. Remember, this is the October,
November issue. So we’re doing Halloween and Thanksgiving. Yeah, so that’ll be fun. So we’re
working on that. So if you guys want to check out the last issue, which April was part of that last
issue, she was one of several people we profiled when it came to diversity in our community.
You can find that online at LivingInPeachtreeCorners.com. Follow us on
@PeachtreeCornersLife, the Facebook page, where we’re doing these podcasts from. Our
YouTube channel you should subscribe to that as well, because this way you can get alerts
when we go live there and when there’s more videos posted there as well. And you know, I do
work with a lot of different companies handling their social media, video production, whether it’s
product videos or other types of production work, and obviously producing podcasts as well. So
you can check me out at MightyRockets.com for that, or find me on LinkedIn or Google my
name because there aren’t that many people called Rico Figliolini. You can find me anywhere.
Karl: [00:33:39] Well, thank you for all that you do. And please do check out the magazine
online. There might be some still out there to pickup if you haven’t and just keep up with what’s
going on in the community and get to meet and learn the folks that make up your community.
Thank you again, Dr. Hang for joining us today. Everyone have a great day.
Rico: [00:34:01] Thank you.

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Business

LOL Burger Bar Owner Honored on 40 Under 40 List

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A young Black woman with long straight hair and red lipstick, wearing a white suit and standing with her arms crossed in front of her as she smiles at the camera.

Savannah State University’s inaugural 40 Under 40 list recognizes the achievements of young alumni

Cassidy Bass Jones, owner of LOL Burger Bar, was recently recognized as one of Savannah State University’s (SSU) inaugural 40 Under 40 award recipients. 

The award recognizes the contributions of individuals who have excelled in their respective fields before the age of 40. This year’s recipients work in a wide array of environments from municipalities and universities to federal agencies and Fortune 500 companies.

The list includes company founders, executives, state representatives, doctors and lawyers.

“We’re overjoyed to share with the world what these young alumni have accomplished in just a few short years since graduating from this beloved institution,” said SSU Interim President Cynthia Alexander. “These alumni are the best and brightest and truly reflect the values we hope to instill in all SSU graduates.”

By highlighting the achievements of these alumni, SSU aims to inspire its current and future students to aspire to greatness and to emphasize the university’s role in shaping future leaders across various fields.

Each of this year’s honorees attended SSU and seeks to uphold their core values of collaboration, academic excellence, discovery and innovation, integrity, openness and inclusion and sustainability. 

“As we honor these remarkable alumni, we celebrate not only their achievements but also reaffirm the value of an SSU education,” Alexander continued.

About Cassidy Jones and LOL Burger Bar

Originally from Newnan, Georgia, Cassidy Jones opened her first burger bar location in West Midtown in early 2023 and quickly gained public recognition and accolades. In 2024, LOL Burger Bar’s Patty Melt was named a Top 10 burger in Creative Loafing’s Burger Week competition.

Jones recently opened a second LOL location at the new Politan Row food hall at The Forum where her team is serving up signature burgers, fries, wings and shakes to the Peachtree Corners community.

For more information about LOL Burger Bar, visit lolburgerbar.com.

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PCBA Panel: Good Mental Health is Key to Business Success

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A group of people at a podium during a PCBA panel event. The organization's signage is in front of them and in the background.

With every new year, it’s not unusual for people to think about their health and ways to improve their physical well-being. More recently, however, mental health has been shown to be just as important.  

To help its members start the year right, the Peachtree Corners Business Association hosted a panel discussion on January 30 at Hilton Atlanta Northeast. Titled “How Prioritizing Health and Wellness Can Influence Your 2025 Business Success,” it featured a diverse mix of community leaders and professionals.

Panel members and host

Facilitator Caroline Dotts, owner of Strengths On Site, a coaching and consulting company, is dedicated to helping individuals and teams discover their innate talents and unlock their true potential. She posed questions to the panel members that were geared towards the financial impact of health and wellness on business decisions and company success.

A female host and panel members at a podium and seated at tables in front of an audience at a PCBA panel event on health and wellness.
photo courtesy of Peachtree Corners Business Association

The panel included:

Alex Wright, Peachtree Corners City Council member

Michael Maiorano, tax partner at Hancock Askew & Co.

Toby Anderson, senior financial advisor at SGL Wealth Management Group

Dr. Jeff Donohue, medical director of Elite Personalized Medicine

Ashley Lock, physical therapist at Emory Healthcare

Jason Price, founder and COO of Atlas Behavioral Health and Zenith Mental Health

Good health isn’t just physical

The panel discussed the importance of prioritizing health and wellness for business success by emphasizing the interconnectedness of physical, mental and financial health, highlighting that a balanced approach is crucial for productivity, employee retention and overall success.

Dotts kicked things off by asking each panelist about their philosophy for mental health.

Maiorano explained that prioritizing health and wellness means taking care of oneself before helping others, using the analogy of putting on an airplane mask first.

“For me, health and fitness are like three legs of a stool, and if any one of those legs is out of out of whack, then success is going to be more difficult to achieve,” he said.

He emphasized the importance of spiritual, mental and physical health, stating that all three are critical for achieving success. He concluded by stressing that a healthy mindset is essential for focusing on and achieving important goals.

“I really believe that all of those are critically important to be in a healthy mindset, and therefore help you achieve success,” he said. “That part must be in line if you’re going to be making an effort and focusing on something that’s important and … trying to achieve a goal.”

Implementing positive actions

Price explained that prioritizing health and wellness involves implementing actions that support wellness, not just talking about it.

“I can say as an operating officer that we prioritize health and wellness, but if I don’t put some kind of implementation behind that, it’s all fantasy,” he said. “I work in substance use and mental health, so [with] my staff, if they are not healthy, how can I possibly expect them to help our clients get healthy and get wealthy?”

Four women standing together at a business panel event
photo courtesy of Peachtree Corners Business Association

Lock said that success to her is keeping people out of her clinic.

“A big portion of my job is actually education,” she said. “The first time you see me, I spend 30 minutes just yapping about how you could have not ended up here and how I’m going to get you out fast.”

She added that knowledge is what’s lacking in this society.

“We focused on drive, drive, drive. But we forget to kind of look at ourselves and think about the hierarchy of needs,” she said. “We can’t address the higher parts of that need pyramid until we address ourselves.”

“If you’re not taking care of yourselves, it’s very hard to look outward, and it’s hard for you to want to do other things.” She continued. “If you’re in pain, if you’re not well, you’re not really focused on other things. You’re not being the best for yourself.”

Prioritizing health

Anderson said that health and finances are two of the most important aspects of anyone’s life, and prioritizing health is critical for financial planning.

“If I’m helping somebody plan for retirement, get into retirement, or if I’m helping a business owner launch their business, if I’m not bringing the best version of myself, I’m not doing right by them,” he said. “To prioritize my health is critical to making sure I’m in the right state of mind and have the right ability to guide my clients with extremely important decisions that are extremely personal to them.”

Wright emphasized that health is the foundation of everything else in life. He shared a personal anecdote about the importance of health, stating that without it, nothing else matters.

“This past weekend, I caught some kind of fungus and woke up on Saturday — I normally go work out with some friends of mine — but I just could not get up,” he said. “When something like that happens, everything else is irrelevant.”

He added that you could be 65 years old with $50 million, but if you’re decrepit, you really have nothing.

“I think we’re all kind of saying the same thing in that, if you don’t have your health, nothing else matters,” he concluded.

Getting to the root cause of health issue

Dr. Donohue explained that he practices functional medicine, and it focuses on finding the cause of health issues rather than just treating symptoms.

“Our goal is to make you the best version of you,” he said. “We all practice what you guys preach. … When you come see us, we’re going to work on your journey — what you want to get out of life.”

He emphasized the importance of stress management, diet and exercise in functional medicine.

“I always tell my patients exercising 30 minutes, five days a week, results in a 70% reduction in all causes of mortality. That is a big deal. It’s not blood pressure control and diabetes and cholesterol,” he said. “Make your patients move. That is our goal.”

How to help employees, residents with wellness

Dotts further asked about physical wellness strategies that businesses can implement to support employees.

Price explains that burnout is a significant issue in the substance use and mental health fields.

“It goes back to what the doctor was saying about stress and people aren’t taking care of themselves,” he said. “If I’m just exhausted and drained all the time, and I don’t want to go to the gym, then I’m more depressed because I didn’t go to the gym. And it can spiral out of control.”

Price also mentioned that many employees use their job as their self-care program, which is not sustainable in the long run.

Anderson went further to suggest that employers can and do offer benefits that help workers physically, mentally and financially, but the rank and file don’t always know about them.

“One of the biggest challenges any business owner or business has is keeping and retaining the right employees. And the more benefits you can give to your employees, the more likely they are to stay,” he said. “If they feel like you are investing in them, in their well-being, from a health standpoint, mental health standpoint, functional longevity standpoint, they’re more likely to stay.”

He said helping employees find ways to successfully manage their finances can have a significant return on investment for business owners when that stressor is removed from workers.

“I think the statistic is like 80% of employees do all of their financial planning and most of their health stuff at work,” he said. When I bring on board a new client, whether it’s a business owner, an employee, I love to look at their benefit package … so I can see if they’re in the right plan for their situation.”

Community wellness in Peachtree Corners

Wright went over community wellness initiatives in Peachtree Corners.

“In 2012 there was no gathering place. We were just a commuter city — a series of neighborhoods that kind of slide together. The Forum was our de facto downtown,” he said.

One of the things that the city was very intentional about was creating a place for folks to gather.

“According to some stats I looked up, they’re talking about an epidemic of loneliness in the country,” he said. “The report said one in three adults in the United States suffers from loneliness, and it said that the physical impact of loneliness was the equivalent of smoking 15 cigarettes.”

With foreknowledge of this issue, city leaders created the Town Center as a place to gather.

“Humans want to commune with each other. It’s good for us,” he said. “I’m a member of the YMCA and when it closed for COVID I was in a class that immediately started meeting out on the Town Green because we sort of desperately needed that human connection.”

He added that the plan is to continue in that direction. The city has created venues for people to gather and connect, such as the Town Green and various parks. It has also invested in infrastructure, such as sidewalks and trails, to encourage physical activity.

But it doesn’t mean anything if it’s not utilized.

“There will be a calendar that will be launched soon to be a community calendar, basically anything going on in Peachtree Corners, including PCBA events,” he said. “It will be a one stop shop that’s all about getting people out, giving you opportunities to be around other people, and combating the physical issues of isolation.”

For more about the PCBA and upcoming events, visit peachtreecornersba.com.

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Pest Control Without Harsh Chemicals

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Two men and one woman standing next to a blue SUV with company logo on it and holding a sign for Geo Mosquito.

Local small business owner has found a way to keep mosquitos at bay with natural remedies

Geoff Krstovic, a former firefighter, transitioned into the mosquito control business after a divorce, driven by the desire for flexible work.

“Nobody ever thinks they’re going to be into bugs and chemistry when they grow up,” he said. “It’s not like, ‘I want to be a firefighter. I want to be an astronaut.’ Nobody thinks that they want to go out there whacking bugs or says, ‘I want to be in pest control.’”

But as he progressed in his new career, Krstovic took an interest in how to get rid of pests without using harsh, man-made chemicals.

“The more certifications, the more promotions and everything that I got, [and] the more entomology classes I started taking, … I really started to realize what we were putting out into the environment,” he said.

Pest control technician from Geo Mosquito spraying a customer's yard.
Krstovic treating a customer’s yard. The spraying protocol is customized to each property, resulting in more effective mosquito control.

“I spend 90% of my time outside, and I see so much wildlife. So, when I would see a deer eating a leaf or a rabbit run out of bushes that I just treated, it really made me start to think about the effects of what we were doing to them.”

Not to mention pollinators like bees and butterflies.

“When I [would finish a treatment], I’d look back at the yard and everything that I’d seen flying around was just gone,” he said.

As a parent and a pet owner, he knew there had to be a better way to get rid of pests but still safeguard ourselves and the animals around us.

With a growing concern for the environmental impact, he developed a natural mosquito treatment system. The company he was working for wasn’t interested in his new product, so he started his own business.

Road to pest control

Krstovic graduated from Georgia State with a major in English. He joked that many of his contemporaries in the field have similar backgrounds.

“There’s an ongoing joke in the pest community where it’s like … what do you go to college [for] to be a pest [control] owner? Well, you major in liberal arts, English or writers’ composition,” he said.

Large orange and black butterfly resting on a pink flower bush with green leaves in a backyard garden.
Geo Mosquito protects vital plants and pollinators with eco-friendly mosquito control.

“A lot of the other owners I met had the same degrees. A big part of it is that creativity aspect, and in pest control, you’re allowed to think outside the box, and you’re allowed to adjust and adapt to what you’re seeing and use different methods.”

That desire to do things differently led him to find a way to help keep people safe from West Nile, Zika virus and Eastern equine encephalitis while they enjoyed time outdoors.

With a lot of research and a little help from relatives with backgrounds in chemistry and engineering, he came up with a formulation based on using essential oils.

The dangers of mosquitos

“After you meet your first client that tells you about their experience just walking to a mailbox and they get West Nile, it changes your perspective 100%,” Krstovic said, “because you’re not just out there killing bugs, you’re out there protecting people and their families.”

Mosquitos are often called the most dangerous animal on earth, with the diseases they spread killing over a million people annually according to statistics from the World Health Organization and Centers for Disease Control.

While the more serious mosquito diseases don’t pose the greatest risk to most communities, there are common ailments that can show up in people and pets, including bites that get infected and heartworm in dogs.

Reaching out to the community

Though people were a little skeptical about Krstovic’s natural pest control methods at first, Erin Rhatigan decided to give it a try.

“Geoff cold-called our house in 2021 and revealed that he actually grew up in the house next door,” she said. “He really wanted to return to his roots and offer his services.”

Rhatigan has three young children, and with her home being situated on the Chattahoochee River, the outdoor areas are beautiful, but also plagued by a lot of mosquitos.

“We’re very focused on spending time outside, and our kids are very, very active, so they’re outside a lot,” she said.

But Rhatigan and her kids are also very sensitive to mosquito bites, and the spraying services she tried year after year weren’t satisfactory.

“I had gone through every franchise. I had used the large companies every season. I was switching because it seemed like it would be effective at the beginning, and then it would lose effectiveness,” she said.

She was also concerned about the toxicity of the chemicals being used.

“I felt like using toxic chemicals on our property was not only bad for our family, but because we are on the river, we’re kind of a steward to the environment as well, … so when he mentioned that the product that he uses to control the mosquitoes was eco-friendly, I was happy to try it,” she shared.

Local solution gets a local investor

The treatment was so effective that Rhatigan isn’t just a customer, she and her husband decided to invest in the business.

A woman and two men sitting at a kitchen table with snacks, drinks and notebooks discussing plans for business expansion.
From left: Erin Rhatigan, Geoff Krstovic and Nathan Rhatigan mapping out 2025 expansion plans.

“It was better than anything I had used for the previous 10 years,” she said. “The amazing thing is that when he sprays the property, you have this effervescence of the essential oils in the air.”

She recommended Geo Mosquito to everyone who’d listen to her, and eventually Krstovic took over maintaining the facilities at Rhatigan’s community pool.

“[What he was doing] kind of piqued my husband’s and my interest because we were looking for a small business to invest in locally,” she said. “I’m now home with the kids, but I have a long career in sales, and my husband is in sales as well.”

Within a year, the couple became active investors.

“We love the origin story of this relationship because it’s reflective of how friendly and supportive the local business community is in Peachtree Corners,” she said.

Caring about the work

Krstovic attributes his success to caring about the work, attention to detail and understanding client needs. He doesn’t just spray the yard and leave; he has a system of mapping out problem areas and educating clients about prevention.

A pest control technician from Geo Mosquito talks to a woman wearing a red top and black pants on the steps leading up to her home's front door.
Krstovic with Geo Mosquito customer discussing potential problem areas on the property.

“We’re looking at anything that could hold a water source and eliminating that, asking our clients what time of the day they’re getting eaten up, what part of their body and what part of their yard,” he said.

“That helps us figure out the species of mosquito that’s attacking them, so we know where to target, because different species have different nesting sites.”

Growing the business

Geo Mosquito has begun working with Vox-pop-uli to upgrade their logo, website and promotional materials.

“Geoff is a typical entrepreneur — protective of what he’s doing,” Rhatigan said. “So going through the steps of changing the logo, coming up with a new tagline, starting to do some marketing, is both exciting and a little scary.”

But the team at Vox-pop-uli has been a tremendous resource — helping them go at their own pace.

“This first year of investment was about seeing what the market interest is and expanding brand awareness,” said Rhatigan. “Vox-pop-uli offers so many services, it’s daunting for an emerging company to manage so many different contractors: creative, graphic design, printing, mailing. But they have a great, responsive organization that has been very helpful.”

Next steps

With a proprietary formulation for the mosquito abatement, Geo Mosquito wants to bottle the solution and sell it nationally.

Additionally, in 2025, the company plans to expand into ecofriendly pest control services for inside the home. They are also interested in working with local municipalities, churches and schools to expand their mosquito control services.

The Local Thread: This business profile series is proudly supported by Vox-pop-uli, championing local stories and the communities we serve.

This article is also available in the print and digital edition of the Jan/Feb issue of Southwest Gwinnett magazine.

Photos courtesy of Geo Mosquito.

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