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Peachtree Corners Life

Peachtree Corners Roundabout Plans, Tech Park Housing, and Zoning Updates [Podcast]

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In this episode of Peachtree Corners Life, host Rico Figliolini speaks with City Manager Brian Johnson about several key developments happening around the city. From proposed traffic improvements near the Forum to the shift toward more equity-based residential housing, Brian provides updates on what’s being considered and how the city is approaching growth and redevelopment.

The conversation covers changes in Tech Park, details about the new Curiosity Corner mobility hub, updates on zoning and land use policy, and the city’s efforts to manage potential data center projects. If you live, work, or invest in Peachtree Corners, this episode offers a clear and timely overview of where things stand and what’s on the horizon.

Downloadable Content


🔍 Key Takeaways

  • New Roundabout proposed at Peachtree Corners Circle near the Forum to address traffic safety.
  • Multiple equity-based residential projects replacing outdated office spaces, including at 20-22 Tech Park, the Day Building, and 333 Research Court.
  • Curiosity Corner Mobility Hub coming to Tech Park, featuring EV stations, food trucks, and drone test areas.
  • Autonomous vehicles like May Mobility already operating with zero drivers on Peachtree Corners streets.
  • City’s proactive zoning changes include special-use permits for data centers and new infill residential zoning.
  • Merger of Planning Commission and Zoning Board of Appeals to streamline decisions and reduce redundancy.
Peachtree Corners Rounabout at The Forum

Timestamps of Major Topics

  • 00:01 – Introductions & Sponsors
  • 02:00 – New Roundabout Near the Forum: Safety & Traffic Study
  • 09:45 – 20/22 Tech Park Development: Downsized, Equity Apartments
  • 13:30 – Day Building Townhome Settlement & Safety Upgrades
  • 17:00 – 333 Research Court: Office-to-Townhome Conversion
  • 20:00 – Curiosity Corner: Tech Park’s New Mobility Hub
  • 23:45 – May Mobility Driverless Car Stories
  • 26:45 – Why Peachtree Corners is Restricting Data Center Development
  • 31:30 – Merging Zoning Boards: Efficiency & Transparency
  • 34:00 – New Infill Residential Zoning for Smaller Sites

38:00 – Wrap-up and Magazine Plug

Podcast Transcript:

Transcript:

00:00:03 – Rico Figliolini

Right. Hi, this is Rico Figliolini, host of Peachtree Corners Life. Appreciate you guys joining us. This is me with Brian Johnson, the city manager. Hey, Brian.

00:00:09 – Brian Johnson

Hey, Rico. How are you? 

00:00:15 – Rico Figliolini

Good. Good to have you. We haven’t done this in a while, but before we get into this, let me just say thank you to two of our sponsors, EV Remodeling Inc. and Eli, the owner, based here in Peachtree Corners. They’re a great company, great family. They do design to build. So from everything from rebuilding your house to adding a deck or an extension or just redoing your kitchen. They’ve done over 260 family homes and stuff. So check them out. They just will do great work for you. Our second sponsor is Vox Pop Uli, also here based in Peachtree Corners. If you have a company and you’re doing either trade shows or you have a company and you’re trying to get your brand name out, they’re the company to do it with because they deal with everything from vehicle wraps, wrapping that whole truck or that car, to trade show booths, to garments for your business, or to if you’re doing a Peachtree Corners Festival and you need the tent and you need branding, they’ll take care of that. So anything you need, your logo imprinted onto almost any object, they’ll figure it out for you. So check them out Vox Pop Uli is the company. Tell them we sent you, so thanks for supporting us. So Brian it’s been a while, I think we got a few things to touch on to talk about. Lots happening this year as one city councilman told me, it’s going to be an exciting year of stuff going on. But things going on right now. So let’s start off with I guess one of the biggest things, we just had an informational meeting about. So we had a lot of comments on our social posts about this. And this is about installing possibly another roundabout. This was an informational meeting, right? And the roundabout, similar to the one that’s on Peachtree Corners Circle and Medlock Bridge Road, right? But this one’s going to be located between the Forum and Creme de la Creme on also Peachtree Corners Circle. So can you give us the, you know the the details on that or eye level?

00:02:20 – Brian Johnson

Yeah, so it boiled down it really comes to this if anybody’s ever left the Forum on the south end by Trader Joe’s and wanted to turn on the Peachtree Corner Circle, really any direction but certainly if you’re trying to make a left out of there, it’s kind of a dangerous you know intersection. It’s unsignalized there, you know Peachtree Corner Circle coming from the west or the right side if you were, you know leaving the Forum is coming over down a hill around a corner. You’re crossing over, I believe what at that point you’re at least five lanes of traffic are at two lanes each way in a middle turning lane. And it’s a dangerous intersection. And as the activity at the Forum increases, the property right across the street, right next to Creme de la Creme is zoned for condos. So that could get developed. And then we’re going to talk here shortly about just up the road, the Day Building properly, which is actually the next property over that just got approved. And so traffic is going to even increase even more. We cannot put a signal, another traffic signal at that intersection because it’s too close to the Peachtree Corner Circle, Peachtree Parkway intersection. So we either have to leave it the way it is or a roundabout allows people, especially the most dangerous turning movement is leaving the Forum turning left.

00:03:54 – Rico Figliolini

Yeah, for sure.

00:03:57 – Brian Johnson

And that, there’s no way to resolve that with, I guess unless you did a four-way stop, which I’m not, I mean, that’s, again, not just two lanes of traffic each direction. It can’t put a signal. So a roundabout allows people who want to turn left to actually turn right first into the roundabout and then just stay in the roundabout as you can go around to the left. So it’s almost like making a turning right to ultimately make a left. But you would turn right and enter the roundabout and then just follow the roundabout around until you’re now facing Peachtree Parkway and then you head straight. So we did a big traffic analysis, the city did along with Gwinnett County DOT and Georgia DOT, and a roundabout fits at that location. And so right now where we’re at is council, the city had an open house recently to solicit public comment on it. We’re sharing with you, have some, and we’re sharing the remainder of the information with you, Rico, so people can get on your social media posts and see, you know, but ultimately, you know, a lot of this detail will be hosted on our website, but they can see everything from the traffic analysis, the accident reports, the design concepts. But we’re doing that so that council can ultimately decide if this is you know a good to go project, and so that’s where we’re at with that project.

00:05:37 – Rico Figliolini

Okay. And we’ll have links we have an article being written about it but we’ll have links to the website, to the resources that you talked about, we’ll have that in the show notes. And this video I think a 3D video also that we’ll be sharing.

00:05:52 – Brian Johnson

Yeah, it’s an actual traffic model. So we took real traffic data from that intersection and then applied it at different times of the day on how this new roundabout would address that traffic count, that real traffic count. So that is not like, oh, let’s just throw a number of cars going through it. It is actually from the traffic counts.

00:06:16 – Rico Figliolini

And I remember the consultant telling me that I asked him, I said, it looks like an awful lot of cars. And he says, well, this is based on what the traffic is.

00:06:25 – Brian Johnson

Well, yeah, at the worst time, like, say, at 5:30.

00:06:30 – Rico Figliolini

Right.

00:06:31 – Brian Johnson

You know, how would it handle that? I mean, it’s easy to handle traffic there if it’s, you know, two in the afternoon, you know, nine in the morning, but we want to know what it’s like, you know, especially in the evening and rush hour, because the Forum’s not open in the early morning, so the morning rush hour traffic isn’t so bad. Evening is definitely, afternoon into the evening.

00:06:50 – Rico Figliolini

When you have people leaving the Forum, when you have people coming through wanting to go into the Forum, you have people leaving Creme de la C reme, you have people going left out of the QT station. Which once this is put, if I understand correctly, it’ll be a right in, right out only. Because there’ll be a median across the way. Correct.

00:07:13 – Brian Johnson

Correct. And you won’t be able to make a left out of the J. Alexander’s curb cut that’s closest to Peachtree Parkway.

00:07:21 – Rico Figliolini

You won’t be able to do that.

00:07:22 – Brian Johnson

Because that’s also, that’s actually going across.

00:07:25 – Rico Figliolini

That’s actually worse.

00:07:26 – Brian Johnson

Seven lanes of traffic with the turning lanes included.

00:07:29 – Rico Figliolini

I can’t even see how someone wants to make a left out of there. That’s dangerous right there.

00:07:32 – Brian Johnson

But people do.

00:07:33 – Rico Figliolini

Yeah. It’s crazy. And making a right out of, or coming out of the Forum by the Trader Joe’s, that driveway. I mean, I’ve personally seen anecdotally, if you will, one or two accidents roughly a year every months or so. And that’s what I’ve seen there. And I’ve seen people in the median stacked two, three, four cars. And if the first car doesn’t do their turn. The car behind them wants to play chicken and wants to come through sometimes. It’s like, you know, so I’m looking as I’m coming towards Peachtree Corners Baptist Church with the QT behind me. I’d have to be looking at the right side to see the Forum people, either people coming out to make a right or cutting straight across or wanting to go from that median going into the Forum. And even sometimes the Creme de la Creme people wanting to make a left out of there as well. Cutting across and who’s going to go?

00:08:30 –  Brian Johnson

At the same time, somebody may want to make a left out of the Forum and Creme de la Creme.

00:08:35 – Rico Figliolini

Yes.

00:08:35 – Brian Johnson

And then there, you know. Yeah. So the only two options we have really, again, GDOT won’t let us put a traffic signal there because it’s too close to their signal on Peachtree Parkway.

00:08:49 – Rico Figliolini

Right.

00:08:50 – Brian Johnson

You can’t really put a four way stop where you have that many lanes. So we either leave it alone and just hope. Keep hoping for the best, or we do something that allows anybody who wants to make a left to technically do it by making a right into the traffic circle and then coming back around.

00:09:08 – Rico Figliolini

And I think there’ll be some improvements based on what we learned, what was learned from the roundabout at the other place that there’ll be some, what’s called brambles, I guess, stopping people cutting across from one lane to the other as they’re coming around. So there’ll be areas where they can feed into naturally into the lane. But yeah, so I thought that was good. So if you guys want to check out the links, you’ll be able to see that information and stuff. So that’s cool. So let’s talk about also 2022 Technology Parkway. That was the, that was originally had an old developer that came in. That was actually approved, I think, for just almost 300 units, apartments.

00:09:54 – Brian Johnson

A little more than 300, yeah.

00:09:55 – Rico Figliolini

More than 300, right? So now a new developer came in. And so tell us a bit about that, because now it’s moving towards equity property, I think, or?

00:10:06 – Brian Johnson

Well, no, that one isn’t. So the original application that was approved for rezoning was to combine 20 and 22 Tech Park South, which is at the corner of PIB and Technology Parkway South. And to combine the properties and then put, you know, around 350-ish apartment units on two different, I don’t know if you want to call them towers, but, you know, I would say six-story properties there built on top of where the existing buildings had been demoed. And the original owner, you know, ends up selling it. And so when the new developers come in, we work with them. And the ultimate product that they ask to be developed is reducing it by, I don’t know, somewhere near 100. So there’s like about 100 less units going in as tall. But it is still a multifamily development right there at the corner, all being built on existing parking lot or foundation of existing building. Anybody’s driven there recently that’s an old building that had structured parking there, it’s derelict people are breaking into it and and so it’s a code enforcement you know kind of challenge right now but the developers were approved for this less dense product than was previously approved so in that vein that’s a good thing. And again tech park and the businesses in tech park need, you know, it’s healthy to have a mix of housing units in amongst these buildings because employees like to be able to work close to or live close to where they work. So this is a good node right there, right there at PIB. So, yeah, we’re excited about the project and, you know, have every reason to believe the developer is going to jump right on it.

00:12:08 – Rico Figliolini

It’s amazing how we, how is its transition, Tech Park, 500 acres of office, all office, to slowly being more residential in there as well.

00:12:19 – Brian Johnson

Yeah, the mix.

00:12:20 – Rico Figliolini

The mix of it. Because you know the world has changed there’s still a lot of people working remote still a lot of you know office buildings, just you know going the way of this if you will.

00:12:32 – Brian Johnson

And we did part of that small area plan that council just approved recently was a office inventory in which we graded the quality of the remaining office And we identified the offices that are, you know, and it’s a lesser percentage, but there are some that are almost at a point where you’re not going to ever see somebody fill it with, you know, commercial tenants anymore because the building requires too many upgrades for it to be competitive. So those are ones that council will be, you know, more amenable to consider transitioning it to residential. Some of the office product, if an application came in and they wanted to demo or repurpose an office, council would say no, because we do want to also protect our office product. It’s still a very important part of our, you know, local economy. So we’re being very, you know, selective in which ones we might allow for this to happen, which ones we won’t.

00:13:34 – Rico Figliolini

Okay. Talking about another one, also the Day building, which is on Peachtree Corner Circle. People might be familiar with that building. It’s just, it’s before the Creme de la Creme on the right-hand side going up a hill. So they’ve originally came in, wanted to do 225 units or somewhere about there, retail, townhomes, so mixed use. That was denied, I think, at some point. And then they filed suit, trying to figure out, you know, we want to use this land, let us use this land. And then they went into a settlement with you, with the city. So tell us a bit about that. And they resubmitted, I think, right?

00:14:13 – Brian Johnson

Yes. And that is all true. And so they came back as part of settlement discussions and changed it from a mixed use product that had 225-ish or so apartments to an all equity development of around 60, maybe a little bit more than 60 townhomes on that product or on that property. That property has two entrances, one on Peachtree Corner Circle and then the back side also has ingress egress onto what’s Data Drive. Then if you take Data Drive up it goes into Triangle Parkway near Cornerstone Christian. So this development will have two entrances so it won’t have to dump everything out on Peachtree Corner Circle all the time. But it does allow us, as part of this settlement agreement we mandated, if you are on Peachtree Corner Circle, say, heading from Spalding towards Peachtree Parkway, and you start coming around that, you know, down the hill around the corner, getting close to the Forum, Creme de la Creme, the current entrance doesn’t have a deceleration length. So people don’t realize there’s an entrance there and all of a sudden when you’re on this corner where you would think there’s no entrances anywhere we’re at a higher rate of speed people turning into it all of a sudden slow down and people behind are like why are you slowing down. So we required a deceleration lane so now they can get out of the you know normal, you know travel lane and decelerate outside of it that will help. But yeah, this product goes from, again, 200 plus apartment units down to 60-ish equity townhomes, and that’s it. No commercial, no retail, just residential. And it’s an office product that probably would remain vacant if we didn’t allow this because the office is so old, it would require more money than they could make by keeping it office just because office product, like you said, is just not at a premium right now.

00:16:29 – Rico Figliolini

No, no. Changing environment out there and more density, you know, I mean, even multi-use, right? Multi-use is changing also. There’s not, right? There’s not as much, unless you go up to Johns Creek, I guess. They just approved some big multi-use retail density apartment.

00:16:50 – Brian Johnson

Yeah, but that’s part of their new town center, though.

00:16:52 – Rico Figliolini

Right. so that’s a whole different thing. So to, okay so there’s quite a few you know things going on there as far as residential development and stuff the other thing that I noticed.

00:17:04 – Brian Johnson

Real quick, we have one more at our last council meeting we’re talking about that’s 333 Research Court.

00:17:11 – Rico Figliolini

Right, okay I was going to save that for later but let’s go into that.

00:17:13 – Brian Johnson

Oh, okay. Well I mean it was all kind of in the whole genre of having selected office buildings that were of poor enough quality that the occupancy or call it the vacancy was so high. And the property owners had come in and said, we’re not, we can’t keep it as an office. We’re never going to be able to get tenants without pouring a lot of money. And right now the demand isn’t high. So it was another one. It’s at the end of Research Court. Probably the best way to know is if you’re looking at Norcross High School, right of their main building is a bunch of classroom trailers, then into the woods, there’s a buffer there. You would come into the back parking lot of somewhere that the only way to drive through it is you got to go into Tech Park, onto Technology Parkway Research Court at the very back. Anyway, this is converting that property into their original attempt was to put about, I don’t know, 100, just maybe under a hundred stack flats. Was an equity product, but it was stacked flats. They were not able to make the numbers quite work on that. And so they’ve, they decreased the density of the equity and that’s going to be around 60-ish or so townhome product as well. So that’s where that is at. And again, a carefully selected node within Technology Parkway where we feel like having a small cluster of residential will meld well with the existing higher quality office to create the mixed use that Tech Park is becoming.

00:18:57 – Rico Figliolini

You know, I like the fact that we go from I mean there’s a reason for multi-use and the reason for multi-family development actually. But I like the fact that we’re moving towards equity like the these equity properties. I think that more stabilizes the community also a bit. That’s a lot of development decisions that have been made. There’s been some also first reads of some other stuff that will be in the next city council meeting. So we’ll have links to these things that you all can visit because the city set up on their website a special page showing development applications. So you all can actually go there and you can actually look through the applications and see the you know, the maps and stuff and what’s coming up over the next month or two. There’s somewhere else also in Technology Park, things going on there. I saw some clear cutting just recently. So something’s happening. Something’s beginning. I remember seeing a check, a federal, I think it was Congressman Bordeaux at the time, gave a check for over a half a million dollars back in 2022 for this. And it’s a mobility hub in Technology Park. It’s called Curiosity Corner now. So tell us a little bit about that and what’s coming there, Brian.

00:20:15 – Brian Johnson

So it’s at the corner of Scientific Drive and Technology Parkway. And, you know, really most across the street from Global Aviation, you know, that area. It is, you know, what, a three plus acre parcel. And it’s going to be everything. It’s a mobility hub. So all things mobility can come together there. Everything from the Gwinnett County Transit bus has their route there to EV charging so that you could have electric vehicles, e-bikes, e-scooters, all things mobility can come together there. Testing around that with the Curiosity Lab ecosystem can happen there. There’s also drone, location for drone, both testing and as well as if we have interested companies that are starting to get into the drone delivery space, a number of companies like Amazon, Google, that have arms that are doing, you know, point to point, you know, it’s like, I guess, retail to customer direct delivery of things like medicine and other things, but they need locations and cities to make this work. This could be one of those. We’re also turning it into an amenity to make the employees within businesses here in Technology Park have a place, an amenity to go to, to kind of create the sense of place within the entirety of Tech Park. Here, we’re going to have food truck stalls with, you know, plugins right there, covered seating with fans underneath it and public 5G Wi-Fi. Our hope is that it creates an opportunity for employees in Tech Park businesses to be able to go to maybe for lunch and not have to get on that river of cars that’s either Peachtree Parkway or PIV. To get together, to socialize. There’s some open space there that there could even be some you know, organized events, maybe in the evening, you know, something, you know.

00:22:31 – Rico Figliolini

You’re going to have some green space.

00:22:33 – Brian Johnson

Green space there, yes. So it’s a mix of a lot of stuff. It is a mobility hub, but it’s going to be both for practical, you know, purposes and testing as well, which is what this ecosystem of Curiosity Lab has become.

00:22:49 – Rico Figliolini

It’s amazing. We did a podcast about May Mobility. and people that have gone through Tech Park probably have seen this car, has a wrap and stuff like that. It drives like 35 miles an hour at least and it’s going through and people will see no driver.

00:23:08 – Brian Johnson

There’s not even a person in the car.

00:23:09 – Rico Figliolini

Not a person in the car, right. So it looks really strange when you see it. When I drove in it, getting into that middle seat with some people and seeing this car drive by itself it’s kind of weird too because it takes you a little while to like, damn, look at that. It’s just moving.

00:23:27 – Brian Johnson

Yeah, there’s nobody there in case something happened for them to grab the wheel.

00:23:31 – Rico Figliolini

That’s right. Yes.

00:23:36 – Brian Johnson

Yeah, we’ve had safety stewards in some of the other autonomous vehicles. So they’ve been autonomous, but you always had that person that was sitting there and they weren’t driving, but they were there. This one doesn’t even have that. So it is a little bit of a unique experience.

00:23:49 – Rico Figliolini

So the interesting part is too that it goes, so it’ll go up and down Technology Parkway and it goes through City Hall parking, you know City Hall area and then comes out it goes to with the former Anderby, jug turn if you want to call it that where it comes out and make a left back out onto the street to come on back. So we’re doing a photoshoot.

00:24:11 – Brian Johnson

It also goes through the Marriott parking lot.

00:24:16 – Rico Figliolini

Right, the Marriott, yep. So we’re doing a photo shoot in front of City Hall. We have the marshals there and we’re doing this photo shoot. The cars are parked right literally in front of City Hall. And we’re doing the shoot. And all of a sudden I noticed there’s a car waiting to get through. And I’m like, it turned and it’s the May Mobility car. And it’s like, it stopped and it’s just waiting. I’m like, is that supposed to be staging from here? What is going on? No, the damn thing, it’s just waiting. It’s waiting. And it’s like, I think we need to let it go through. So we step off the parking lot a bit. Now, mind you, these marshal cars are pointing towards us away from the building. They were like, we had three of them there like that. And so we stepped off. We’re still near the edge. And it’s not moving. So I was like, maybe it’s the cars or maybe it’s us. What if we take a couple more steps back? We did that. All of a sudden, after a second or two it decides okay maybe I’ll slowly start moving so it slowly starts moving, weaves its way up and then picks up speed and then goes. And I was like, it was actually waiting for us look at that. It actually worked the way it’s supposed to.

00:25:23 – Brian Johnson

Yeah, it does although you know it’s interesting without people there you know normally if somebody was there and you didn’t want to move you know you could like motion them to like go around or something.

00:25:30 – Rico Figliolini

Really? Oh, you know what yes.

00:25:31 – Brian Johnson

You know, because if you were driving up there and I’m like, Rico, we’re doing something. Can you go around? You’d be like, okay.

00:25:35 – Rico Figliolini

Yes, right. But that car won’t do it.

00:25:38 – Brian Johnson

It’s like, look, this is the direction of travel I’m supposed to be driving, you’re in my way. My, you know, A .I. and my, you know, all our sensors say I can’t go until you get out of the way. But once you do, it’s like, alright, it looks clear. Alright. And then it goes. I mean, so it works.

00:25:59 – Rico Figliolini

No. And it made the right choice because there were three cars that were pointing at it pretty much as it was going and but it was waiting for us to get off and then it made that decision that those three cars are parked that even though they weren’t in parking spaces so it had to make that intelligent choice to say it’s not going to move they’re just pointing that way it’s stable for the last five minutes. Yeah it was just an interesting thing to see. Alright. So we’ve got just a few more quick things, that we talked about a little bit about a special use permit that’s being, this is a bit proactive decision the city council is making and the city’s making about data centers and creating special use permit for that. Walk us through why that as a proactive thing, why that makes sense.

00:26:51 – Brian Johnson

Yeah. So also at this last council meeting we had, we had a couple of preemptive moves. This one is just merely for us to require anybody wanting to construct a data center and by data center I’m essentially saying these are large buildings that are constructed to house server farms. And this is when somebody says, oh you know I’m saving something to the cloud, well there’s not anything actually in the cloud, it’s still going to a server. But the cloud is really server farms and these can be hundreds of thousands of square feet of just servers that require a lot of electricity and a lot of water to oftentimes cool the space. And they serve a purpose. But if you’re not careful and somebody’s got the current zoning allow for it, you could find property chewed up with very large buildings that don’t really provide value to the city because you could have hundreds of thousands of square feet of these servers and five employees that are managing it and it’s not generating retail transactions for us to get sales tax. And it’s not the headquarters of a company that would pay us a business license, so we essentially could have large you know very valuable property chewed up with this but it’s not a value add to us as a city. We feel like there might be exceptions where we could have a modest size one, maybe. Maybe in conjunction with something else with a Google or whatever, Amazon, whatever. But oftentimes these big ones are better left for more rural areas. You know, we’ve become more of a redevelopment city because we don’t have a lot of undeveloped property left. So our property is a premium. And so there’s, Metro Atlanta has a lot of tire kicking going on with developers wanting to do it because the demand for cloud storage just keeps going up and up. We want to be very careful. So we made it to where each specific instance has to get in front of council and has to have a public hearing. And so that’s what this is to do.

00:29:11 – Rico Figliolini

So you, at the beginning, before we started the podcast, you were saying there were a lot of tire kickings going on, I guess. Was it from that or was it also from trends that you saw other cities having some of the same issues had that this sort of, you know, get on your list of that we need to take care of this?

00:29:30 – Brian Johnson

Well, reading some of the recent, I think even the AJC had not to, but a couple of weeks ago, recent article about the demand in Georgia as a whole or Metro Atlanta specifically. And so that got it kind of got already on our screen. We did have specific tire kicking going on here by a developer who was actually, you know, my community development director, Sean Adams will get calls with people asking, hey, I’m, you know, representing a property owner or whatever. And I wanted to know, is this an eligible use? And he was getting a little bit of those. So then he did look, you know, he did look out nationally to see what our city’s doing, what are best practices. He took that and crafted his own language, made it ours, and then presented it to me, and I put it on the agenda for council to consider. So all of what you said is added together is kind of how it ultimately got on an agenda, but it is a preemptive move. So we now do have this protection. So if somebody want to do it, council’s got to approve it and there’s got to be a public hearing so the community gets a chance to weigh in on it as well.

00:30:48 – Rico Figliolini

It’s good to see the function of city. Of the city mechanics if you will. How things come about, why you look at certain things and stuff. So it’s good I think for the public to see this, that it’s not just pulled out of nowhere. It’s like why this? Why data centers? Well, because these trends that you all even went out to look at the competitive field, what was being done, best practices, it’s all great. Rezoning Board of Appeals, rezoning board, I guess, and the Planning Commission. There were recently, and I’ve noticed there on the, I guess, is it the rezoning or the zoning board of appeals, I guess. There were a lot of canceled meetings at certain points. Wasn’t being probably needed, but you all decided to merge, I guess, both of those.

00:31:39 – Brian Johnson

Yes. So Zoning Board of Appeals hears cases of, you know, where somebody has, you know, a hardship due to a zoning or a code compliance, you know. And so they don’t have a lot of cases every year. In fact, two years ago, we went the entire year and there was no case for them to hear. No hardship case for them to weigh in on. So it started to get to where it, you know, you ask somebody or somebody is interested in being civically active. You put them on a, you know, the ZBA and they don’t have a meeting for a year or they’re canceled. That’s one, too training. You know, you like to these board members oftentimes go to training and, you know, we want them to be trained up. And so we just thought that, you know what, we’ll, you know support and provide even additional training to one group. And we combine the planning commission and the ZBA together. So now planning commissioners will also hear, you know, appeal cases on city code that the ZBA would have heard. And so we’re combining it, we’re adding, because it’s a more, call it a body that hearing two types of cases, we decided to add two additional spots. So the planning commission grew, but now we won’t have a ZBA. The planning commission will serve in that capacity.

00:33:08 – Rico Figliolini

And for people that may not be aware, planning commission, these are volunteer positions of appointed people, citizens from our community. The zoning board of appeals would look at not only commercial, but residential appeals, right? So if someone wanted a little leniency on the easement on their property, maybe, or they needed.

00:33:28 – Brian Johnson

Or they wanted to park an RV. A common one is park an RV in their driveway permanently if they’re not using it for a long period, you know, where that’s not allowed per code. And they make a hardship case. And, you know, the ZBA would say, yeah, you know, you do have a hardship case. We’re going to allow it on that particular property. So it’s an important role.

00:33:52 – Rico Figliolini

Yeah, for sure. Okay, cool. So that’s cool. So I think the next one was the new zoning district for the infill residential development. So what does that mean to most people, Brian?

00:34:08 – Brian Johnson

Well, you know, if people knew anything about Peachtree Corners, again, they’re going to look at the city and be like, you know, there’s not a lot of undeveloped property left. So, you know, we are more of redevelopment. So now new projects are oftentimes, they involve the tearing down of a use that’s run its cycle. You know, maybe it was an office building for 50 years, but now it’s time for there to be a new office or something else or maybe a combination. But when that happens, there are oftentimes pockets of smaller properties that maybe things have changed and we could put them to good use. A good example of that would be commercial office buildings used to have a higher parking spot per square foot ratio than we need now. There used to be, you know, the big sea of parking in front of a big, you know, box store is no longer the case. So we oftentimes have office product is a good, you know, again, a good example where there could be twice the amount of parking that they need, but they’d like to do something with it. Well, maybe there’s an opportunity for infill. And so there are pockets, and there’s not a lot of them, but we have pockets where we were kind of like, what are we going to do with these? We don’t have a zoning classification that allows for certain smaller, you know, you could almost argue shoehorn things. But yet, if you don’t do anything, it’s kind of a waste of a property. And so we want to maximize our property and be as flexible as we can. So again, the community development director looked at best practices and came up with the infill residential. So this could be to where you could put smaller, you know, pockets of residential and oftentimes maybe it doesn’t have the same buffer requirement that you would normally have or some of those other things. And so it’s just a way for us to be flexible. Again, there’s not a lot of, cases but there are some cases where we think there could be a use here so it’s just providing us, it’s adding to our you know, our bag of tricks if you will when it comes to trying to maximize what is not. We’re not getting any more property right now, so we’ve got to make that, make the best of what we have.

00:36:36 – Rico Figliolini

So, it’s good to see the city being proactive So not just reactive to everything that’s coming along, right? You want to plan things out. I mean, that’s why the comprehensive plan is there that just got revised and stuff. We’ve hit on quite a few things. So there’s a lot of stuff going on in the city, more things coming. Anything that we’ve left out, Brian, that you just want to mention for the time being?

00:37:01 – Brian Johnson

No, not really. I mean, you know, encourage people to go. I think you put a link on there, the latest edition of Peachtree Corners Life has a, the mayor has a column in there.

00:37:14 – Rico Figliolini

Yes. On our website about deer population.

00:37:15 – Brian Johnson

Yes. And, you know, deer. So for those who want to know what we’re doing and we’ve, we’re actively getting to a point where we will have a deer management plan, but if anybody’s curious as to what we’re doing there, I encourage them to read that. But, you know, right now that was, you know, our last council meeting was a lot of land use stuff. Good things. Essentially all but one project was equity. And, you know, and all of it was city negotiated a less dense product taken into consideration, traffic and other things. So, you know, I think these are going to be, it’s going to be new injection of life into property that right now is stagnated. So good things. And we’ll continue to drive forward.

00:38:05 – Rico Figliolini

Sounds good. We’ve been spending our time with Brian Johnson, City Manager. Always appreciate his willingness to come on and talk about things. Southwest Gwinnett Magazine, let me just show you. This just is probably hitting your mailbox this week. Wesleyan Artist Market, that’s happening at the end of April. So check this out. Some decently good stories in here about summer camps. And local author, Great Atlantic Christian and their expansion and some other things. Even a former Beatles tribute drummer who just opened a coffee shop here on Peachtree Industrial Boulevard. Well, Peachtree Boulevard, actually. I need to start saying that.

00:38:46 – Brian Johnson

There’s still a section that’s PIB.

00:38:49 – Rico Figliolini

Is it?

00:38:50 – Brian Johnson

I mean, technically, it’s Peachtree Boulevard if you’re heading north from 285 until the split. At the split, if you stay on the right heading north, it’s still PIB. It’s only Peachtree Boulevard while it’s a state route.

00:39:08 – Rico Figliolini

Gotcha. Thanks for explaining.

00:39:08 – Brian Johnson

There is still a section of PIB as it heads up into Gwinnett. Yeah. You got to be a government junkie to know all this stuff.

00:39:17 – Rico Figliolini

No, I appreciate that. And I’m more of a political junkie than government junkies.

00:39:23 – Brian Johnson

I’m paid to be a government junkie.

00:39:25 – Rico Figliolini

For sure. Thank you Brian, everyone else yeah no, hang with me for a second. But everyone else thank you. You’ll find the important links below and if this is on YouTube or Facebook, just check out our website and you’ll for this post, this podcast post and you’ll see all the links in there leading back to pictures and all sorts of things that you need. Alright thank you guys, appreciate you being with us, bye.

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Arts & Literature

From Food Creations to Handmade Jewelry: Wesleyan Kids Prep for Artist Market 2025 [Podcast]

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In this episode of Peachtree Corners Life, host Rico Figliolini spotlights three remarkable student artists featured in this year’s Wesleyan Artist Market. Eighth graders Kimberly Wang and Nika Jensen, along with sixth grader Carter Jensen, share their creative journeys—ranging from edible art like fruit jellies and peppermint bark to handmade jewelry and custom-designed bags.

Kimberly talks about her love for food art and balancing sweetness with fruity freshness, while Nika and Carter discuss building a jewelry business that also gives back—donating proceeds to families in the Philippines. This isn’t just an artist market; it’s a showcase of purpose-driven, globally inspired young talent. The event runs April 25–26 at Wesleyan School and is open to the public.

Podcast Takeaways:

  • Kimberly Wang creates handmade edible treats, balancing flavor and freshness for the show.
  • Nika and Carter Jensen co-run a jewelry and fashion accessory business, inspired by global travel and cultural experiences.
  • Nika donates part of her proceeds to support families in the Philippines.
  • All three students are deeply involved in extracurriculars—from musicals, marching band, math club, and academic bowl.
  • The Wesleyan Artist Market features 24 student artists and over 70 professionals—open to the public April 25–26.

Timestamp: 

00:02:19 – Student intros and extracurriculars 
00:03:06 – First-time participants and motivations for joining 
00:04:13 – Kimberly’s edible art and recipe testing process 
00:05:16 – Nika and Carter’s jewelry and bag design business 
00:07:06 – The reward of watching people enjoy your creations 
00:08:20 – Donating art profits to support families in the Philippines 
00:10:39 – Future aspirations in medicine and law, with art as a passion 
00:12:06 – Behind-the-scenes logistics of preparing for the market 
00:13:25 – Global travel inspiration: 73 countries and counting
00:17:19 – Where the students draw artistic inspiration 
00:20:04 – Custom requests: From peppermint bark to Lego earrings 
00:21:16 – Anticipation and excitement for this year’s market 

00:22:29 – Reflections on Wesleyan and the artist experience 

Transcript: 

00:00:01 – Rico Figliolini 

Hey, everyone. This is Rico Figliolini, host of Peachtree Corners Life. We have a great set of guests today. Because of the upcoming Wesleyan Artist Market, we thought we’d do some interviews with student artists. Three of the 24 that are going to be at Wesleyan Artist Market. So they’re with me here today. So we’re going to get right into that shortly. I just want to say thank you to our corporate sponsors. So I want to say thank you to EV Remodeling, Inc., based here in Peachtree Corners. The owner is Eli. Him and his family live here. They’re great. They do a lot of design work, design your space. Essentially, any home remodeling you need from whether it’s your kitchen, your bathroom, or a whole house remodel, or even an addition to your home, think about it, whatever you need, Eli can handle. So check them out. Go to evremodelinginc.com and find out how they can design your space and your life. Our next sponsor just came on, and they’re Vox Pop Uli. I want to thank them for joining us as well. They deal with all sorts of things you can imagine putting your logo on, similar to a little bit about what these kids do, right? They’re creating artwork. They’re creating a brand for themselves. And so this is what Vox Pop Uli does, right? They’ll take your brand and bring it to life. Essentially, anything that you can think of that would go on apparel, whether it’s sweaters or T-shirts or wherever you want to put your brand engraving, your logo, what object you want to put it on, even vehicle wraps. So if you’ve got a truck, you want to put a whole wrap around it, check them out because they can do that. They’re here in Peachtree Corners and they’re called Vox Pop Uli. So visit their website. I’ll have the links in the show notes as well. So thank you guys. I appreciate your support. So now let’s get right into it. Let me introduce our three artists, great Wesleyan students. Can’t wait to start talking to them. We have Kimberly Wang first on your left, on my left, and Nika and her brother Carter Jensen, who work together creating the artwork they do. So I’m going to ask you guys just to, you know, give me a little background. Tell me who you are, your grade, what you do, extracurricular, stuff like that. This way our audience can get to know a little bit more about you. So let’s start with Kimberly Wang. Hey, Kimberly. 

00:02:19 – Kimberly Wang 

My name is Kimberly Wang. I’m in eighth grade this year, and outside of Artist Market, I do marching band, and I also do the musical production this year, which is Matilda. 

00:02:31 – Rico Figliolini 

Excellent. What about Nika? How about you? 

00:02:34 – Nika Jensen 

I’m also in eighth grade. My name is Nika Jensen, and apart from doing the Artist Market, I do cross country. I’m also in Matilda this year, and I also do math counts, which is a math club.

00:02:47 – Rico Figliolini 

Okay, cool. And Carter? 

00:02:49 – Carter Jensen 

Hello, my name is Carter Jensen. I’m in the sixth grade. And outside of the artist market, I do academic pool and I also do basketball. 

00:03:00 – Rico Figliolini 

Excellent. Alright, cool. So have you guys ever done the artist market before? Is this the first time? 

00:03:06 – Kimberly Wang 

This is my second year doing it this year. 

00:03:08 – Rico Figliolini 

Second? 

00:03:10 – Nika Jensen 

Yeah, this is our first year because we’re new students this year. 

00:03:13 – Rico Figliolini 

Alright, cool. What inspired you to get into it, Nika? 

00:03:17 – Kimberly Wang 

Well, I had my own business before we came to Wesleyan and so I thought that the artist market is a good way to like show my business to other people in our community. So yeah. 

00:03:30 – Rico Figliolini 

And you brought in your brother Carter to help you with? 

00:03:35 – Nika Jensen 

Yes, sir. He’s also part of the business. 

00:03:39 – Rico Figliolini 

Alright cool. Okay so, Kimberly. Food. Food is art, right? I’m sure your mom would probably say, it’s food, just eat it. But you’re playing with your food, essentially. What they used to tell you not to do, right? So when you create your food art, what do you think about? How do you go through this? How do you choose what you do and what do you exactly do? 

00:04:13 – Kimberly Wang 

So this year, I am making fruit jellies and peppermint bark. And when I think about what creations I want to make for the artist market, I go online and I look through like, what are some popular desserts that a lot of people like? And once I like choose my items, then I go through

the recipe and then I do a lot of trial and errors to make sure that like the products are like healthy and they taste well. 

00:04:42 – Rico Figliolini 

So they have to be edible, right? Because this is edible art? 

00:04:45 – Kimberly Wang 

Definitely, yes. 

00:04:46 – Rico Figliolini 

So are you eating a lot of the edible art before you get to what you need? 

00:04:50 – Kimberly Wang 

Not really. I don’t usually taste a lot of the food. I let my family taste it. 

00:04:56 – Rico Figliolini 

Ah, good. I like that. Yes. Get them to participate. Cool. So edible art, that’s one way of doing it. Jewelry, that’s something else, right? Wearable. How do you guys, Nika, Carter, how do you get to the place of what you do? 

00:05:16 – Nika Jensen 

So I started my business when I was 11 years old and it started like I got my first jewelry making kit and I kind of just expanded from there. So like I usually use Amazon to search and find like the prettiest designs like of earrings and pendants and get opinions from other people like my mom and my family to see like if they think it’s like wearable and if they like it. So I browse on Amazon for a while and I find like the best and high quality products and then I hand make them at home usually like every day after I come home from school so and my brother he does something else and he can tell you about that. 

00:06:01 – Carter Jensen 

I, my sister, she got a Cricut machine for, like, her 12th birthday, I think. And started making these, like, iron-on bags with the Cricut machine and, like, making them based on, like, Georgia and, like, Wesleyan and designing it based on fashion. 

00:06:19 – Rico Figliolini 

Alright. Cool. So let’s get back to Kimberly. The food that you do. Do you have particular flavors you like? Do you have particular areas that you stay in? 

00:06:33 – Kimberly Wang 

So this year I’m trying out like something more sweet with chocolate. But last year I definitely went for more of like the fruity side. And I think I like to keep it like a balance. So that way one is not overpowering the other. My personal favorite will probably be fruit because it’s healthy. And I mean, it just tastes good in general.

00:06:56 – Rico Figliolini 

Okay. Alright cool. What’s the most rewarding part that you can think of, of making edible art? 

00:07:06 – Kimberly Wang 

Well, I mean definitely like you said before you get to eat a lot of food. I mean, I did say before that I don’t eat a lot of the creations I make, but sometimes I still do eat it. And so I think it’s also really rewarding to see like people try out your creations and see like their reactions to what they think of it. 

00:07:27 – Rico Figliolini 

So when, I know I’ve spoken to other artists when they sell their artwork like paintings or stuff like that they get a chance to see it sometimes when the fan that bought it if you will, would send them a picture of where they hung it right? Yours disappears right? 

00:07:45 – Kimberly Wang 

Yeah, exactly. 

00:07:47 – Rico Figliolini 

Yeah I guess, there’s no way to, short of doing a selfie with it or taking pictures of it, there’s no there’s no permanency to it so how does that feel? 

00:07:57 – Kimberly Wang 

I mean well as long as the people enjoy it that’s good. And I mean I think mainly it’s about like the memory that you have of having the food and if you like it then it stays as a good memory for you and if you don’t then I mean you can always try out different things. 

00:08:20 – Rico Figliolini 

Okay. Nika, Carter, as far as the jewelry goes the, you’ve used it to raise money to support children in the philippines? yes 

00:08:29 – Nika Jensen 

Yes sir. 

00:08:31 – Rico Figliolini 

Is that, is that how you started this when you were 11? Is that the reason? 

00:08:35 – Kimberly Wang 

No, so I was like 11 during the pandemic. So I was always looking for a way to express my creativity. And so that’s how I started my own business. And so I was selling at my uncle’s pharmacy and I was saving up the money to use for like college or for like other events later on in my life. But this last year and a half before this school year, we were living in the Philippines. And so I was really touched by all of the families there. And we even did something similar where we gave out food and canned goods over Christmas to poor families there. So that just

really touched me. And so ever since we got back to America, I’ve been donating part of my profits to other families in the Philippines. 

00:09:24 – Rico Figliolini 

Carter, did you end up going on that trip as well? 

00:09:28 – Carter Jensen 

Yeah, I was with her. We stayed there for about a year and a half. We also did schooling there. 

00:09:36 – Rico Figliolini 

It’s interesting brothers and sisters, I have three kids and you know growing up brothers and sisters always there could be dynamics there. So how do you get along? Do you ever say to your sister, I don’t know about that. You know that might not look as good, that might not sell. Do you give good feedback? I mean how do you praise her or how do you work together? 

00:09:58 – Carter Jensen 

She’s more of the leader of the business so like I usually just like try to like agree with her and like yeah. 

00:10:12 – Rico Figliolini 

Alright that’s cool well you need a leader of the pack sometimes right? So Nika the artwork that you do, you know this is part of what you do you’ve mentioned other things you do right? I know you’re young, you all are, you know you’re not old enough to really think well maybe you are to really think what you want to do with your life right? Is art something that you want to keep as part of what you’re doing in your life? 

00:10:39 – Nika Jensen 

It’s definitely something that’s of great value to me, but I kind of want to pursue the medical field, but art is also really important to me. 

00:10:49 – Rico Figliolini 

Okay. Sounds good. Same question to Kimberly. What about you? How do you feel about the work you do? 

00:10:57 – Kimberly Wang 

I definitely enjoy making food, but like Nika said, I was also really interested in the medical field. And so like I’m not really sure if I’m going to continue pursuing this. But I mean it’s definitely brought me a lot of joy while doing food art. 

00:11:15 – Rico Figliolini 

Okay. Medical field both of you, that’s cool. What about Carter? How about you? 00:11:19 – Carter Jensen

I kind of like, I like doing art it’s one way to like express your creativity as my sister said. But I also kind of, I’m not really sure what I want to do when I grow up, maybe be a lawyer. 

00:11:33 – Rico Figliolini 

Okay. Well, artwork gives you a chance, right, to play a little bit, to be able to also see how people, like Kimberly, like you said about how when people see your food or taste your food and your food art, if you will, and it gives you a chance to see how people appreciate what you’re doing, I think, right? The challenges of making food art and keeping it fresh and making sure you’re going to deliver it on the right way I guess at the Wesleyan artist market, how do you how do you handle that part of it? 

00:12:06 – Kimberly Wang 

So for me the night before each day of the selling I would stay up really late and I make all my products so they’re all fresh and they’re all new. Because I want the best for the people that are eating the food because I don’t want anything to go bad overnight and so I make sure that it’s always new products and I make it, yeah. 

00:12:32 – Rico Figliolini 

We don’t have the same issue with the jewelry that you do, Nika. So that could last forever, right? But putting it together, sourcing the supplies, right, of what you do, the logistics of it, I guess. How do you handle that? Like getting all the materials together? Do you order it all on Amazon? 

00:12:52 – Nika Jensen 

Yeah, I order like 99% of all of my things from Amazon. And then since I already have the materials shipped to me, then all I have to do is just create them from my house. So it’s easier for me than having to go out and buy supplies at stores. 

00:13:11 – Rico Figliolini 

Sounds good. What inspires you as far as jewelry goes? I know that you said you look online to see other things and what the trend is. So where do you find most of your trends? Is it just on Amazon or is it social media, other places? 

00:13:25 – Nika Jensen 

I kind of observe other people and like what they wear and also social media. And I get a lot of inspiration also from like nature and from like my travels. We’ve been to a lot of countries in the past five years, 173 countries. 

00:13:44 – Rico Figliolini 

How many? 

00:13:45 – Nika Jensen 

I’m sorry, not 173, 73 countries.

00:13:49 – Rico Figliolini 

73 countries? 

00:13:50 – Nika Jensen 

Yes, sir. 

00:13:51 – Rico Figliolini 

That you’ve been to in how many years? I can’t even wrap my head around that. How did you even do that? Teleport? I mean, how did you do that? Wow. What is your heritage, if you don’t mind me asking? 

00:14:12 – Nika Jensen 

I’m half Filipino. My brother and I are half Filipino. And then my father is part Danish and then also American. 

00:14:21 – Rico Figliolini 

Do you speak any languages? 

00:14:23 – Nika Jensen 

I speak the language of the Philippines called Tagalog and then English. And I’m learning Spanish. 

00:14:30 – Rico Figliolini 

Really? Okay. Kimberly, how about you? 

00:14:33 – Kimberly Wang 

So my mom is Taiwanese and my dad is Chinese. So I speak Chinese, English. I’m learning French and I’m learning Korean. 

00:14:43 – Rico Figliolini 

Really? Wow. Okay. Speak Mandarin, is it? Okay. My son was learning that for a year and he was, it’s a tough language to learn. But I’m sure being able to travel for example Nika, to be able to see other other countries and inspiration from those countries. What of the 73, 75 countries you visited what would you say the top five would be for that type of inspiration? Can you pick that up? 

00:15:16 – Nika Jensen 

I think so. I really like Argentina just because it’s so unique and the culture is just so strong there. Like you really feel so immersed just when you like step into the country. I like Italy, not only because of the food, but that’s also where I got a lot of inspiration for my jewelry. Just like the glass in Venice, like the Murano glass, like that’s also a really big inspiration. In Turkey, that’s when I first like found my interest in jewelry because there was, we went to this bead store and there was like thousands of different beads and I got to like choose different charms and like experiment with creating jewelry. So Turkey, Argentina, Italy, and then I have to give it to the

Philippines, obviously, because we lived there for so long. And then that’s hard. What do you think, Carter? 

00:16:12 – Carter Jensen 

I like India because I really like butter chicken. Also like Italy because I like pizza and pasta. 

00:16:27 – Rico Figliolini 

Yes, can’t get any better pizza than Italy, that’s for sure. 

00:16:30 – Carter Jensen 

Yeah, it’s really good there. And I also like Japan because it’s very futuristic and it’s like… 

00:16:38 – Rico Figliolini 

Is it? 

00:16:39 – Carter Jensen 

Yeah, it’s like a new environment and it’s like… 

00:16:45 – Rico Figliolini 

Yeah, cool. I can’t wait I think where, I think we may be heading there in July so that would be fun. I’ve never been so that would be interesting. Cool so with the artwork, with the inspiration, with the journey that you guys have been on, do you think that, are there any artists it’s hard and food maybe unless it’s Gordon Ramsay or something, but do you draw any inspiration? Who do you draw inspiration from for the work for what you do? Let’s start with Kimberly. 

00:17:19 – Kimberly Wang 

I don’t really have a specific artist that I look up to but I do watch some cooking shows and some like dessert making shows and they always really inspire me so I feel like that’s what really led me into like starting food art. And so I was like, whoa, this is really cool. And so I was like, okay, let me try this. And so now I’m here and then I’m like, this is pretty fun. 

00:17:49 – Rico Figliolini 

Oh, okay. Carter, I know you’re not the main person doing the artwork, but what do you see when you’re working with your sister? How does that feel working with her, doing the stuff with her, the artwork? Whatever you’re doing with her, how you know what’s that journey feel like for a brother and his sister? 

00:18:13 – Carter Jensen 

It’s kind of relaxing doing artwork and like peeling off like the stickers on the bags 

00:18:26 – Rico Figliolini 

Okay, alright, that’s cool. Sister, how do you feel? 

00:18:30 – Nika Jensen

Yeah I just enjoy anytime I’m like I get to make jewelry because I feel like it’s such like an important thing to me. And it also like my brother said it’s really relaxing and just like sitting in our home and just like making jewelry it’s like, it’s really fun for me. 

00:18:48 – Rico Figliolini 

Do you wear? I’m assuming you wear some of the stuff you make? 

00:18:51 – Nika Jensen 

No actually I don’t have my ears pierced. And so I just like making it and seeing my creations on other people. 

00:19:00 – Rico Figliolini 

Okay, cool. Kimberly, do you ever decide, I’ve got to make something, I want to eat something, do you ever decide to do that, or is it always just for the art? 

00:19:10 – Kimberly Wang 

I think mainly just for the art. Because, I mean, I do piano outside of school, and so most of my time is sucked into that. But, I mean, sometimes if I do want to make something, yeah, I’ll go for it. And I’ll try my best, but it might not be successful. 

00:19:31 – Rico Figliolini 

Have you ever been, have you ever designed anything custom design? Because someone requested it from you? Like has anyone ever asked Kimberly, has any anyone ever asked yeah can you make that for me? Like aside from the artwork you sell. 

00:19:50 – Kimberly Wang 

I don’t think so. I did get one request by a high schooler to make peppermint bark for him for his art and science class. But like other than that, no. 

00:20:00 – Rico Figliolini 

Okay. How about Nika? Have you ever had a request for jewelry? 

00:20:04 – Nika Jensen 

Yes, I have. So my mom was posting some of my creations on social media and someone reached out to me and she wanted lego earrings like so little like lego figurines as earrings. So I used some of my own legos and then we also bought some but I drilled a hole on top of their head and I had to stick a screw inside. I had to mail it to them. And then they sent me a picture of them wearing it. 

00:20:42 – Rico Figliolini 

It’s just the way you were describing it, drilling the hole in the head. It’s like, all right, well, that’s good. So there’s the art. You do anything for art, I guess. That’s good. Great. We’ve been showcasing and talking a lot about art here and food and stuff. What are you looking forward to this year’s Wesleyan Artist Market? What is it that’s looking forward? I mean, you have there’s

three of you out of 24 other students. Have you seen or talked to other students and what they’re doing for the show, for the market? What are you looking forward to? 

00:21:16 – Nika Jensen 

To me? 

00:21:17 – Rico Figliolini 

Yeah, sure. Let’s go with it. 

00:21:18 – Nika Jensen 

Okay. Yes. Kimberly and I are actually really good friends so we’ve been like talking with our other friends that are doing the artist market and we’re like you know what they’re selling and yeah. I’m just really excited because we’ve never my brother and I have never done something like this before so I think it’ll be a really good opportunity and it’ll be fun so. 

00:21:39 – Rico Figliolini 

Something wholly new. That’s good, a good experience. How about you Kimberly? 

00:21:45 – Kimberly Wang 

Ever since last year, I was really astonished by everything I saw, even if it was like the adult artists, but like the student artists, they were all so talented. I know like a few other people are making food art and people like Nika are making jewelry. And so I’m honestly really inspired and just really blown away by all the effort that everyone puts in. 

00:22:13 – Rico Figliolini 

Cool. Anything that I’ve not touched on, guys, that you want to share about, individually about what it takes to do what you’re doing or your experience at Wesleyan? Why don’t we start with Kimberly? 

00:22:29 – Kimberly Wang 

I don’t really have much. I feel like this was a really nice opportunity to be able to share what Wesleyan Artist Market is about and how students have been able to participate in it. 

00:22:42 – Rico Figliolini 

Cool. Nika? 

00:22:43 – Nika Jensen 

Yeah so my mom printed out pictures of our time in the philippines so this first one it’s all the bags of food that my old school donated to families in the philippines. 

00:23:01 – Rico Figliolini 

Excellent. Glad you printed those out. 

00:23:03 – Nika Jensen

This is my old class. This was this year when I sent my profits back to the Philippines. And those are all the boxes of food and clothes that they get with that money. 

00:23:16 – Rico Figliolini 

Wow, you really did make a lot of money. 

00:23:18 – Nika Jensen 

Yes, sir. 

00:23:19 – Rico Figliolini 

That’s good. That’s great. And maybe at some point I’ll ask Camille on this, getting some pictures from you all of some of the artwork that you’ve done. I’d love to include that when we post the podcast as well. And if you have any social media where you post your artwork on, if it’s public, feel free. We’re going to be sharing this and we’ll be taking you all as well. I think we got everything covered. I mean, you’re all just unbelievable kids. You’re just doing great work. And I’m just like, it’s always great to talk to you, to Wesleyan students, just like, or to students that are motivated, put it that way, to do things. So glad to see that you’re doing all sorts of things and I still can’t wrap my head around 75 countries, I’m just still trying to think that just like in five years, I can’t even see doing that. But I want to thank you all for for joining me so this is Wesleyan Artist Market you all will be at and that’s April Friday the 25th from 10:00 – 7:00 pm and Saturday April 26 from 10:00 to 3:00 pm. We’ve been talking with Kimberly Wang, who does food art, edible food art, and Nika and her brother Carter Jensen, who do jewelry. Appreciate you guys being with me and being so talkative and just being good guests. So thank you all. Hang in there with me for a second. Everyone else, I want to say thank you again for joining us. You can find out more about Wesleyan Artist Market from just going to wesleyanschool.org or just Googling Wesleyan Artist Market it’ll pop up for you. And it’s open to the public, Friday and Saturday in April. So check them out. Visit the 24 students that are displaying their artwork as well, along with the over, I think it’s over 70 professional artists there. And thank you all from, I guess you’re in Wesleyan Wolf TV station too. So appreciate you doing that with me. So thank you everyone. Stay well.

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Peachtree Corners Life

Inside the Solicitor General’s Office: Lisamarie Bristol on Justice in Gwinnett County

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On this episode of Peachtree Corners Life, host Rico Figliolini speaks with Gwinnett County Solicitor General Lisamarie Bristol about her work addressing the county’s growing case volume and implementing new justice initiatives. From launching a public resource website to tackling a 4,000-case backlog, Lisamarie shares how her office is improving efficiency and accessibility in the legal system.

She also discusses innovative programs like the Diversion Program, the Duty Attorney Pilot Program, and the Special Victims Unit—each designed to enhance fairness and provide second chances where possible. Tune in to hear how Gwinnett County is adapting to its rapid growth, the role of technology in legal processes, and how community partnerships are strengthening justice for all.

Key Takeaways & Highlights:

  • Understanding the Solicitor General’s Role – How the office prosecutes misdemeanors, traffic offenses, and quality-of-life cases.
  • 4,000-Case Backlog Solution – Strategies to streamline processes and improve case resolution speed.
  • New Legal Resource Website – How Gwinnett residents can access critical legal information and victim advocacy services.
  • Diversion Program Success – Over 1,400 successful cases, providing alternatives to prosecution and preventing repeat offenses.
  • Special Victims Unit – Dedicated to handling sensitive cases like misdemeanor sex crimes and vehicular homicides.
  • Teen Dating Violence & Social Media Risks – How technology is impacting legal cases involving young people.
  • Expanding Access to Legal Support – Partnerships with Mosaic Georgia, PADV, and HIMSA House to assist victims and underserved communities.
  • Justice System Challenges – Addressing mental health, substance abuse, and legislative changes affecting prosecution.

Listen in for an insightful conversation on justice, reform, and the future of law enforcement in Gwinnett County!

Resources:
Gwinnett County Solicitor Website: https://gwinnettsg.com/
Campaign website: www.lisamariebristol.com 
Mosaic Georgia: www.mosaicgeorgia.org 
PADV: www.padv.org 
Ahimsa House: www.ahimsahouse.org 

Transcript:

00:00:01 – Rico Figliolini

Hi, everyone. This is Rico Figliolini, host of Peachtree Corners Life. I appreciate you guys joining us. We’re in our little smart city just north of Atlanta. I have a great guest today, Lisamarie Bristol, Solicitor General for Gwinnett County. I appreciate you joining me, Lisa.

00:00:18 – Lisamarie Bristol

Thank you so much, Rico. It’s a pleasure to be back with you.

00:00:21 – Rico Figliolini

Yes, this is our second podcast together. I think the last one was just before you got elected?

00:00:29 – Lisamarie Bristol

Yes.

00:00:29 – Rico Figliolini

Right? ‘22?

00:00:30 – Lisamarie Bristol

It’s when I was still campaigning so probably about three years ago now. Oh my.

00:00:34 – Rico Figliolini

Yep, yeah. You took office January ‘23 so a good tenure. So lots to talk about right? But before we get to that I just want to say thank you to our sponsors. And we have two great corporate sponsors both based in Peachtree Corners, both family run. EV Remodeling Inc is a company that does great work. You have a dream home, they can build it, renovate it, add home space to you, renovate your bathrooms, your kitchens. They design your space like they want to design your life. So 260 families plus have been really happy with their work. So you should check them out. EVRemodelingInc.com. We appreciate their support. And Vox Pop Uli. Vox Pop Uli is family run as well. I want to thank Andrew and Daniel for supporting us. You have a brand, you want to bring it to life. These guys will put your logo, your brand on almost anything. Think of truck, car, vehicle wraps. They’ve done over 1,600 last year, I think alone. So check them out, trade show things, embroidering, whatever you need. If you have a logo and you want to put it on an object, challenge them because I think they have yet to fail whatever we need done. So it’s kind of cool. So check them out, voxpopuli.com. So I appreciate them doing that and supporting our journalism, our podcasts, and the magazines that we produce. But let’s get to Lisa. Let’s get to, do you prefer Lisa or Lisamarie?

00:02:11 – Lisamarie Bristol

Marie, actually.

00:02:13 – Rico Figliolini

Okay, Lisamarie. So you’ve been tenured in the job of Solicitor General for Gwinnett County since ‘23 of January. For those people that aren’t aware, tell them what the job entails. What does that job do in this county?

00:02:29 – Lisamarie Bristol

Great. Well, thank you so much again for having me here today. I’m really honored. Full circle moment. You were the first podcast I did when I was first campaigning for this seat. So it is wonderful to be back here. As Solicitor General, my job as the elected prosecutor is to handle prosecuting cases in state court, recorders court, and we handle all of the misdemeanors, the traffic offenses, the code enforcement, animal cases. So everything that’s not a felony comes through my court. My office is responsible for prosecuting cases in 11 courtrooms. We are the second largest office in the state of Georgia in terms of Solicitor General offices, and we are definitely a high volume office. So anything from DUI, domestic violence cases, death cases that are misdemeanor amounts, as well as traffic offenses and quality of life cases like junkyard and animal barking cases. All of those are prosecuted through my office.

00:03:33 – Rico Figliolini

Wow. That’s a lot. And I remember when we first spoke back then that there was a huge caseload backlog of I think over 4,000 cases in ‘22 and it was going to be a challenge for anyone that took office, the amount of courts, the amount of work to be done. And trying to make it in an efficient way. So you’ve started some programs to help better work the system if you will versus the system working you. So one of one of the things you all set up and maybe you could tell us about it. It’s the launching of the new website and what that does for anyone that needs to interact with the agency, with the department.

00:04:20 – Lisamarie Bristol

Absolutely. One thing I realized is a lot of people understandably just don’t really know what my office does. And the reality is, is most people will interact with a Solicitor General’s Office traffic court or something at that level. Lots of people get traffic tickets or they may be the unfortunate victim of a traffic accident. There’s lots of, you know, lower level misdemeanor kind of public safety or public nuisance crimes that may touch our community where they may be a victim or a witness to a car accident case or something that occurred in their community, not necessarily severe violent crimes all the time. And so one thing that I thought was really important was reaching our community. And reaching our community in a way that they got an opportunity to understand what we do, how we do it, why we do it, in not a very traumatic way. And so we created this website which allows us to give out information that we know we’re constantly being asked about. Things like record restrictions for people with older cases and older convictions to clear their record. So we have lots of information on there about that. Lots of information about our victim advocacy program and how victims and survivors of crimes can receive resources and help and assistance if they need it. We also talk a lot about what my office does and how we can help people and what we’re here to do. So if you go to GwinnettSG.com, there’s just lots of different nuggets of information. One thing on the website that I’m especially proud about is we started a safety resource library where we’re trying to periodically add different topics, whether it’s teen driving safety or DUI, a safety PSA, so people can kind of go there and kind of get like the high level nuts and bolts about different topics that affect everyone in our community and just get some quick information.

00:06:26 – Rico Figliolini

Well, you also have some additional links to other websites that are helpful as well, it seems, right? Gwinnett County Courts website and all that.

00:06:36 – Lisamarie Bristol

Yes, we have websites and links to all of our other county stakeholder partners, as well as lots of resources to other agencies that serve victims in the community. So whether it is somebody who needs help for domestic violence, they need shelter, they need resources, food, culturally relevant services. We’ve tried to provide kind of a one-stop shop if this is where somebody ends up to find all of the things that they could possibly need. Additionally we have you know the generic contact us page where if you reach out to us if you can’t find the information on our page, contact us, send us an email. And if we don’t have the answer we will definitely try and point you in the right direction of who does.

00:07:21 – Rico Figliolini

And the good part is that the site can be read in not just Spanish, but Russian, Portuguese, Italian, German, French, Dutch, Chinese, Arabic. Quite a few languages.

00:07:34 – Lisamarie Bristol

Yes, whatever language you need. I mean, Gwinnett County is the most diverse county in the entire United States. I don’t know if anyone had the opportunity to see our chairwoman deliver the state of the county earlier this month. We have, for the longest time, Gwinnett’s been known as the most diverse county in the Southeast region of the U.S. We’ve recently been recognized as the most diverse county in the country. I think that’s phenomenal. And as such, I thought it was very important to have a website that could properly serve such a diverse and vibrant community. So yes, all of the languages are available with a click of a button.

00:08:15 – Rico Figliolini

Yeah, that must complicate things, I’m sure, in the courtrooms as well, right? A little bit.

00:08:20 – Lisamarie Bristol

Yeah, it does. And we try and have, you know, court certified reporters as quickly as possible when needed. And I’m grateful for the resources that we do have and definitely trying to expand the resources that we have even within my office. One of the things that we definitely worked on was making sure some of the core victim resources that we put out on a regular basis, we develop them in more than just English and Spanish. We expanded them, I believe, to Korean, Mandarin, Cantonese, Vietnamese, some of the more regularly seen languages that we were seeing throughout the community to make sure that we could reach people where they are.

00:09:00 – Rico Figliolini

For sure. I mean, there’s a large Korean population, Vietnamese population in Gwinnett County. Yeah. So it must be. So, I mean, with the growth of the county, which continues to grow, with second largest county in the state, a million plus residents, and that’s going to keep growing probably as much as 20% over the next decade, I bet. Easy. How does that affect your office? How does that affect budgeting and the things that you have to do?

00:09:30 – Lisamarie Bristol

Well, growth is a thing. Actually, the day I took office, my office grew. So we gained an extra judge in our circuit, a seventh state court judge. And gaining an extra seventh state court judge meant growing my office by an extra team and that was day one. And yes we do continue to grow, we do see an increase in numbers of cases that come in. I think we’ve seen a growth of approximately 2,000 cases per year so far that coming through state court. Two to three thousand citations per year and increasing coming through our recorders court. And the growth is something that we do have to deal with. I have increased my staffing levels and kind of restructured, not kind of, actually restructured how my office handles cases in an effort to be as efficient as possible. We have flipped how we look at our cases. So we are front loading a lot of the work. And what I mean by that is the effort that we’re putting in, every single case that comes through my office has to be touched. It has to be investigated. We have to reach out to the victims. We have to make these first critical touches and calls and safety planning and things like that. That has to happen no matter what. At the beginning of 2024, we had approximately 14,000 cases open in this office for state court alone. But by front-loading the work, by having my amazing investigations unit, my amazing victim advocate unit, who all since I took office has been nationally credentialed and poured a lot of training into both teams. What we’re able to do is we’re able to figure out which of those cases need further resources and need to be prosecuted at a higher level versus which ones we can divert and put into our diversion programs. Or which ones we need to go ahead and put in our accountability courts by identifying those low level offenses by identifying those low level or non-frequent fires so to speak, we’re able to kind of reserve some of that energy and efficiency so we can put that towards the cases, the more serious violent cases that we know need our attention.

00:11:48 – Rico Figliolini

So we’re talking about the implementation of the diversion unit essentially. And how that frees up the case, well not frees up but certainly frees up the time. I can see why you want to front load that to just, it’s almost a triage in a way because the flood keeps coming, right? It doesn’t stop. You can’t even put up your hand and say, whoa, it’s going to get more just essentially even just because of the expansion of population. Just the natural thing of it. So how do you identify these cases sooner than later? What makes you delay them or divert them? What criteria do you use?

00:12:31 – Lisamarie Bristol

That’s a great question. So diversion for those who don’t know, free trial diversion is an alternative to prosecution. So what it means is that someone who either has a minimal or no criminal history is given the opportunity to still be held accountable for their behavior, but rather than it ending up with them having a criminal conviction and criminal history, it gives them an opportunity to participate in this program pre-adjudication and keep a clean record if they successfully complete the program. So typically, a diversion program will be for someone who is either a youthful offender with very few cycles on their criminal history, less than three, someone who’s not been convicted of any felonies or any violent crimes, someone who’s maybe had a couple of traffic citations, anything that’s not violent or overly serious, things like that. They come into the program, they have to pay a fee. They usually have to do some forms of community service. The fee is not exorbitant. They’ll do some community service and they may have to do, well, they will have to do some sort of treatment. Maybe it’s anger management. Maybe it is a values clarification course, if it’s a theft-based class. Maybe it’s defensive driving if it’s a traffic offense or something of that nature. But they complete their portion in hopes that we are addressing what got them there in the first place, right. And once they successfully get through the program, which takes about six months, with no further arrests or any run into the law, the tradeoff is we will expunge their record. We’ll dismiss their case and the record will remain clean. So it gives them an opportunity to have. Yes, they did mess up. Yes, they did get a case. They were held accountable. They did have to pay their fine. They had to be supervised for six months. They had to go through this program, but they hopefully learned a lesson from it. And they have a chance to have a do-over without having the tarnish of a criminal record on their back.

00:14:37 – Rico Figliolini

So does this, just because the question pops to mind, I’m sure that other people might have the same question. Number one, are these minors or this would be anyone?

00:14:48 – Lisamarie Bristol

It could be anyone. It depends on their criminal history. So if, for instance, someone who is in their 50’s for the first time comes into contact with the criminal justice system and has a slip up and they’ve never done anything, they too would be eligible for our diversion program and would be able to maintain a clean history.

00:15:13 – Rico Figliolini

Go ahead. I’m sorry.

00:15:14 – Lisamarie Bristol

Well, as I’ve said before and what I campaigned on is knowing that convictions even to misdemeanors can have such a dire impact on people’s lives. It can keep from getting student loans, from you know stable housing, from jobs, from serving in the military. There’s a lot of things that can impact them. People with criminal histories may be prohibited from even getting a liquor license which may prevent them from being able to get a job as a server at a restaurant. So our goal is for those who are low risk, who have made a mistake, who may be restorative, to have that opportunity to do so. And so we’ve really expanded our diversion program. We’ve expanded our reach. We’ve tried to get people into our diversion program as quickly as possible. And I’ll tell you, our numbers are impressive so far. Between ‘23 and ‘24, we put in about 1,900 people into our diversion program, 1,900 cases, excuse me, with over 1,400 cases successfully completing it. So we have about a success rate of successful completion of about 74% on our diversion cases. We haven’t tracked this year yet.

00:16:31 – Rico Figliolini

So I guess the question for me would be a couple of questions. One is, how do you keep track of that? That’s a lot of people. You know, how do you keep track of it and make sure that it’s done in a comprehensive way? Because, you know, people can do things and fool around and stuff. And maybe you’re not getting quite all the information. But so how can you track that reasonably well? And the second part is when you expunge the record, what if they come in back into the system? Do you still, will you still know that they’re a repeat offender at that point? Or because the case is, the records expunge, you don’t have that record. So I guess that’s the two questions that I know that would come to mind to a listener.

00:17:19 – Lisamarie Bristol

Great questions. So for the first one, how do we keep track? Well, first, my office keeps track of, we have a team that is dedicated solely to our diversion program. And so their sole responsibility is keeping track of sending out the offers, maintaining the offers, signing them up, keeping up with their monthly check-ins. They are actually supervised by the probation office, not by my office, but they are responsible for staying on track of them and at certain timelines, checking in to ensure that certain cases have hit certain benchmarks to see that we’re on track. If someone has absconded or has disappeared or is not doing what they need to do, that team then pulls that case. We’re notified by probation. We pull that case and that case is then put on the regular track for prosecution, which would account for the 26% of people who unfortunately did not successfully complete the program. So we have multiple ways to track it, both internally within my team, as well as the independent probation office that handles the actual supervision of the people in the program. In terms of how do we know if they’re second offenders, the great thing is, well, what people are going to always know is for criminal records, there’s levels, right? As a criminal justice agency, we will always see somebody’s entire criminal history. So even though their record is expunged, that means for employers, for housing, for those reasons, yes, it is expunged. But law enforcement will always be able to see it. So I will always have access to their entire criminal history and see whether or not they’ve already been afforded an opportunity to go through diversion on a previous case. So those are all things that are checked prior to them being admitted into our program.

00:19:13 – Rico Figliolini

Cool. Okay, great. That answered my questions on that. So glad to see that that would work that way. Anything else about the diversion unit that you’d like to share?

00:19:25 – Lisamarie Bristol

I think one of the things I’m really happy about with our diversion unit is we are working really hard to expand the service providers within it. And by that, I mean, we’re trying to find as we are such a diverse county and not just in culture, but in needs. So we’re really trying to find diverse service providers that we can refer people to. That means having a variety of different types of anger management courses, not just always sending people to the same provider. The reality of it is, is if you have, say, a 23-year-old young lady, she might respond very differently to an anger management course then, let’s say a 30-year-old man. And we’re trying to be mindful of things like that and having a better rolodex of options so that people can be placed with the most impactful provider that will actually help them buy into the reformation and actually make a difference in what they’re doing.

00:20:26 – Rico Figliolini

Are you working with nonprofits in Gwinnett County as well that do outreach of this sort?

00:20:32 – Lisamarie Bristol

Yes. And as we go around and we meet new nonprofits, I have members of my team who are able to kind of vet what they’re able to do, how they’re able to do it, and whether or not we can refer people not only through our diversion program, but sometimes through regular deed bargains with our defendants. Sometimes the victims in cases need some of these resources. So it’s really been helpful to kind of build these relationships with our community partners and other nonprofits. so we know what’s out there and so that we can utilize them and they can get the support as well.

00:21:08 – Rico Figliolini

Cool. There’s another program that you implemented as well, the Duty Attorney Pilot program. I know you’re proud of that as well. So tell us a little bit about that.

00:21:19 – Lisamarie Bristol

One thing we recognized when I took office is that, you know unfortunately some people are unable to bond out of the jail. They get arrested on a misdemeanor charge and they may have, they may, they will have a bond, but they may be unable to post the bond for various reasons. And for every day that they’re in jail, that leads to housing instability, job instability. It can really have a huge impact on them. And some of these crimes are, again, you know, nuisance crimes or nonviolent crimes that could destabilize them. One of the things I worked really hard with and did take partnership with other community partners, with other stakeholders rather, was getting a schedule so that we could have duty defense attorneys scheduled to be at each one of my jail calendars. We do three jail calendars a week so far. Hopefully they’re going to increase that soon. And at each of those jail calendars, there is a duty defense attorney. That means every person that we can get ready and put on those calendars, has the opportunity to resolve their case, even if they would otherwise not have had that opportunity or they would have had to wait a little bit longer for an appointed attorney to maybe get to them. The reality is we don’t have a public defender’s office here in Gwinnett. And our indigent defense defendants are dependent upon the attorneys who take the cases. And sometimes they’re stretched thin. Sometimes there’s complex things happen. People get stuck in other courtrooms. And what was happening is sometimes the defendants in jail got stuck because their attorneys could not make it for various reasons. I really wanted to address that. And having the duty pilot program has worked. It’s worked a great deal. I’m very proud of it. We’ve been able to increase our volume, increase our calendar sizes, and really start to move those cases on a more consistent basis. Because, honestly, the cases that we’ve identified that can be fast-tracked, our goal is to get them out of the jail, let them be held accountable for whatever they’ve done, and keep moving forward. It saves the county. It’s better for us in terms of community safety, and that’s definitely what we’re working towards.

00:23:38 – Rico Figliolini

So, obviously, you’re addressing a lot of the pressing challenges of the office, and you’ve done it, right, since ‘23. The, there’s other challenges as well. And you’ve implemented another program, the special victims unit program that you all did. And very important part, right, for the other side of that crime. So tell us a bit about the special victims unit.

00:24:03 – Lisamarie Bristol

So when I took office, one of the things I also recognized is there are some cases that just require extra care. I’m very fortunate I’ve had the experience to have worked with all types of crimes throughout my career on both sides. Whether it’s been from traffic, through serious violent felonies, as both a public defender and a prosecutor. And sometimes there are crimes that just require a little bit more TLC, a little bit more attention, more training to deal with them. We have a great deal of misdemeanor sex crimes that the legislature has carved out to be handled in state court now. And those are crimes of sexual nature that occur between consensual teenagers, anywhere between 14 and 18, sometimes 13 and 17. And frankly, those are just very sensitive. The subject matter is sensitive. All the facts usually surrounding the topics are sensitive. Both parties on both sides, usually the parents and guardians involved, it can be very sensitive. And I recognized really quickly that it was important to have a team that could really dive deeper and focus in on that, that I could spend extra time training and focusing their attention on handling those cases with the extra care they really do require. So our misdemeanor sex crimes, our vehicular homicides, which are cases where unfortunately due to a traffic accident, someone has passed away. And those are horrendous cases to deal with, but unfortunately they happen. So it’s an accident that a loved one has passed away. Again, very sensitive, very highly emotional at times and requires a little bit of extra attention. And so there are just certain crimes that have been, that we’re seeing an increase in volume at times in the office. Gwinnett has the largest school district in the state. So a lot of kid cases and just needed that extra touch. And so creating that Special Victims Unit was my solution to that.

00:26:16 – Rico Figliolini

Are you finding, I mean, so there wasn’t anything like that before? Or is this new? Are you improving on what might have been there?

00:26:28 – Lisamarie Bristol

Special Victims Unit is brand new to this office. There wasn’t anything like that in this office before.

00:26:34 – Rico Figliolini

Are you finding any trends in that part? Let’s stick to that for a second. When you say, you know, we have the largest school district, you know, and parents worry about the safety of their kids, both inside the school and outside. Are you finding any trends that you’re seeing that you’d like to share?

00:26:53 – Lisamarie Bristol

What we are seeing is we know that teens are engaging in intimate and romantic relationships younger these days, and they’re exposed to a lot more. They are, whether it’s on the phones, on the media, what have you. And we are seeing that they are exposed and more experimental with things earlier now than probably several years ago, 10 years ago, even. I think that’s part of the reason why this whole kind of Romeo and Juliet portion of sex crimes is carved out. So what my office is trying to do is not only are we not only just the creation of the special victims unit, we’re also trying to be very proactive. So for instance, February is Teen Dating Violence Awareness Month. And my office participated in a number of activities trying to get ahead of it. And what we did was we participated in resource tabling here at the courthouse where we set up tables with tons of information about teen dating violence, where we could share the importance on signs of healthy dating, management partnerships, and just regular partnerships amongst teens. We actually went out and we were in five different high schools throughout the month of February, where we were invited over their lunch periods to meet with various teenagers throughout the Gwinnett County Schools and talk to them and meet them where they are about healthy dating habits, healthy boundaries, how to seek help if they felt like they were in an unsafe situation. Whether it’s a friendship or an intimate partnership. Because what we do know is sometimes teens don’t feel comfortable or don’t want to talk to their parents. So we were able to give them other resources. Here are some toll-free numbers you can call. Here are some safe adults you can speak to. Speak to your teachers, speak to your counselors, if that’s what you need to do. There are some red flags you need to consider. So we’re really trying to be proactive with educating the public as well, not just being reactive.

00:28:58 – Rico Figliolini

Are you seeing any activity or exposure to social media that you have to attend to in some of the cases that you do?

00:29:08 – Lisamarie Bristol

We do. Sometimes a big part of it is explaining to teens the impact of some of the things that they’re doing on their phones and the potential pitfalls to some of that behavior. And a lot of times going out to the schools, whether it’s just a teen dating, violence awareness, tabling event, or just being at their career fairs or going to career days and speaking to different youth groups and answering those questions has been really beneficial. We also participated in a teen summit where we did a panel discussion, there was an attorney, an advocate, and an investigator from my office that all participated in the Teen Summit, which was in partnership with PADV, the Partnership Against Domestic Violence. Huge event over at Gas South last month. And they had the opportunity to ask those kinds of questions. What is, you know, what happens if I take this picture and I send it to my friend or if I get this picture and I send it out to my other friends? So I think having those conversations with young people in a space where maybe they feel a little bit more comfortable asking those questions has definitely been helpful. And we’re certainly trying to make sure that when we’re talking to them, they understand who we are and they’re meeting us not on the worst day of their life. So they can build that kind of trust and rapport with us.

00:30:32 – Rico Figliolini

I like the way you put that not on the worst day of their life, yes. Because some kids don’t you know, I think critical thinking sometimes is lacking, depending on the age. And they think you know they get a picture from from a friend from a friend and they think it’s okay to put it out because they didn’t shoot it you know. And it’s like you know whatever. But yeah some of these kids just, you want them to grow up a little faster in how they think, but you don’t want them to grow up too fast, right?

00:31:02 – Lisamarie Bristol

Exactly.

00:31:03 – Rico Figliolini

Technology, you know, that’s always, we’re talking about phones and smartphones and all sorts of things. How has technology affected you? Good and bad, either in office to make efficiencies or in other ways? Are there innovative technologies you all are using? How does that work?

00:31:26 – Lisamarie Bristol

So one of the things we were able to do in coming into office is we did apply for some federal ARPA funding. And, you know, the ARPA funding was earmarked for offices affected by the COVID backlog. And I was like, hey, that’s us. We are definitely affected by the COVID backlog. And very grateful we were able to apply for some of that ARPA funding to enhance and upgrade a lot of the technology in our office. Whether it is scanners for investigators so that they can move quicker in uploading evidence along with our trial assistants, just making sure we have the equipment that my team needs to work more efficiently. So those are things that we were able to do and does help us do our job better.

00:32:17 – Rico Figliolini

You talked a lot about community outreach just before. You talked about preventative. Preventing crime, crime awareness in the community, promoting that. Are there any significant partnerships or collaborations that you’re doing with other agencies within the county that may not have been done before that you’re expanding on?

00:32:38 – Lisamarie Bristol

Yes. One of the first partnerships that we were able to forge was with Mosaic Georgia. Mosaic Georgia is a nonprofit here in Gwinnett County, and they service victims and survivors of sexual assault crimes. They do free sane exams. They do free counseling and forensic interviews and anything that somebody may need. If schools reach out to them, if a victim reaches out to them, they’re a one-stop shop. They’re an amazing organization. Mosaic is someone, is an organization that I think is critical to a county like Gwinnett and the work they do is just so important. I was really excited to develop a partnership with them. They are one of the nonprofits that receive benefits from the annual 5K that my office does. It’s our signature event. So every October, we’ve done two so far. We do our Dash for Domestic Violence Awareness 5K. It’s the first Saturday in October at Alexander Park. And the proceeds from that 5K, every single penny we raise, whether it’s from registrations from runners and participants or sponsorships, is divided amongst Mosaic Georgia, Partnership Against Domestic Violence, or PADV, which is another nonprofit that services survivors of domestic violence both here in Gwinnett County. They also service them in Fulton County. We have a shelter here in Gwinnett County under PADV. They assist survivors with getting TPOs, temporary protective orders. They will help house them for about 90 days as they get back on their feet and give them some housing stability, child care, a little bit of job training to help people who are leaving those really hard situations stabilize and have a moment to catch their breath with dignity so that they can hopefully make that pivot and launch to a better place. And we also formed partnerships with the HIMSA House. HIMSA House is probably one of the more unique organizations that my office has partnered with. On a steady basis, the third recipient of proceeds from the 5K. HIMSA House houses animals. When people are leaving domestic violence situations, what a lot of people don’t realize is about 70% of people who would leave a violent situation do not because of their pets. And they don’t want to leave their pet behind. They have no escape to bring them. HIMSA House will house their pets up to a certain amount of time. And not just cats and dogs. And I ask them every year what’s the most interesting animal they’ve had for the year. They’ve housed horses, snakes, dogs, cats. They have quite an interesting list. But it gives that survivor that extra level of peace so that they’re able.

00:35:40 – Rico Figliolini

I didn’t even think about that. That makes a lot of sense. When you think about that the other things come to mind also then. Yeah, it’s just amazing. So let’s shift gears a little bit and because you know you’re not you don’t live in a silo right? Georgia State House legislators they’d like to pass laws and, you know even if we need them or don’t need them, the reforms that are happening at the state level and legislation, they tend to impact a variety of people, a variety of organizations. I am sure they impact sometimes the prosecution of cases or stuff. What approach do you have to that? And what do you see happening in the statehouse currently that might affect Gwinnett cases?

00:36:28 – Lisamarie Bristol

Yeah, that is an excellent question, especially. Like of us just getting over crossover day. I think what we’re seeing in the legislature is sometimes we have lawmakers who have the best of intentions and they want to fix one problem and it sometimes causes a domino effect down the line. And we don’t always have the opportunity to be like, wait, wait, wait, let’s stop and think how this can play out because you’re going to, you’re going to pass this lovely law and then you’re going to hand it to me to enforce it. And so the way I approach it is I really do try and be open and have relationships with my Georgia delegations. I actually spend as much time as I can down at the Capitol while they’re in section. So I’ve been down there quite a bit. I have conversations with different committees. I’ve testified before the committees and offered input on legislation that is being put before the Senate or before the House to make sure that they understand the impact of what it is that they’re trying to put out there and maybe reconsider some of the wording, reconsider some of the clauses. And I think having that open dialogue and having the availability to do that makes a huge difference. And I think it makes an impact because they know before they do something, they know they have a partnership in their prosecutors and they can say, hey, is this going to mess you up? How is this going to mess you up? How do we shift that? And we’ve definitely seen some improvement, I think, on certain things, not all things, by having that communication.

00:38:13 – Rico Figliolini

Do you, are there specific legislative reform or policies you would like to see updated that hasn’t been touched yet?

00:38:24 – Lisamarie Bristol

I would love to see us have some updates on or some better clarity on our intention with the misdemeanor sex cases. That’s been one of the things that I’ve been talking about probably the most since taking office, just in terms of intent and direction and some better guidance. It’s a really sensitive topic, and I would love to dive a little deeper into that. And generally, you know, most recently they passed some more law. I don’t know if they’ll make it to the governor’s desk or not, but I know it’s about crossover day regarding how we are assisting victims. We need to be victim-centered and whether or not victims can include their pets for TPO protection and things like that. So I think we’re seeing the legislature becoming more sensitive and aware to a more victim-centered, trauma-informed approach. And I think that’s important in this work that we’re doing.

00:39:24 – Rico Figliolini

Okay, cool. Mental health, substance abuse. I mean, we touched upon that a little bit. Is there anything you want to share about that as far as some of those issues, mental health issues, basically?

00:39:39 – Lisamarie Bristol

I think mental health is an issue that we’re continuing to see in the community as we continue to search for resources. I think that’s going to be our biggest downside is finding the right amount of resources to assist the people who need it. I think we’re trying. I think we’re at least acknowledging that, you know, there are people that we’re scared of and the people that we’re upset with and the people that are just in new settings. And I think we’re finally moving into an era where we know we can’t treat them all the same. For the people who, their real issue is mental health. It becomes, okay, well, what can I do? So you don’t just keep coming back. We don’t quite have the answers yet, but definitely working on it to make sure we’re not just putting them on that hamster wheel so they keep turning back.

00:40:27 – Rico Figliolini

Yes. I think we all feel to some degree we’re on a hamster wheel, right? Day keeps going, which is that by the time Friday comes, Monday comes, we’re still doing the same old, same old, and you want to make sure that you don’t keep doing that, right? So, okay. I mean, you’re only in this now. It’s been two years? Well, two years. 

00:40:52 – Lisamarie Bristol

I’m in my third year now. Yes. Two years and two and a half months.

00:40:57 – Rico Figliolini

So too early to talk about a legacy, of leaving a legacy in Gwinnett County. But what would you like that to be if that was the case? What is the most important thing that you’d like to make sure you left once you do leave?

00:41:14 – Lisamarie Bristol

That’s a really great question. Thank you for that. I would really love to know that you can look back at the work that my office does, the work that my team does, the work that I do, that it makes an impact, that it leaves people better than how we found them. That I understand that a big part of what I do is supporting victims during some of the hardest times of their lives. Trying to keep the community safe during, you know, really hard times, whether it’s DUI or domestic violence cases, or whether it’s a family grieving their loss of a loved one. That can be really hard work. My desire is to have a legacy in knowing that people look back and say, even though it was a really hard time, Solicitor Bristol’s team treated me with compassion and kindness and respect and dignity, whether they were the defendant or the victim or the witness. And that even when held accountable, they came out knowing that what happened to them was fair. That is the legacy I really want to leave because sometimes you may not like what happens to you. You may not like being held accountable, but you can still acknowledge that it’s fair. And I think that’s important to me. It’s very important to me that what the work we are doing, we are supporting the victims. We’re educating, giving resources and doing what we can, but we’re still treating everyone with dignity and compassion and being fair in how we do it.

00:42:51 – Rico Figliolini

I’ve got to believe being a mother of three, middle schooler and high schoolers, that that probably informs a little bit about how you feel about doing these things.

00:43:03 – Lisamarie Bristol

Absolutely. Everything that I do, I’m always mindful that my children are watching me. And I never, ever want to do anything that I would be ashamed to do in front of them. So absolutely.

00:43:14 – Rico Figliolini

Well, yeah, the kids are definitely watching even when we’re thinking they’re not watching.

00:43:19 – Lisamarie Bristol

All the time.

00:43:21 – Rico Figliolini

Final question, I guess. You came in on, I won’t say it was a wave or anything, but you came in during a time of a lot of elections going on in ‘22, a lot of changing of the seats, if you will, changing of the chairs. It feels like musical chairs sometimes, they keep going back and forth. But I think there was some good expansion, some good things done. What would you consider saying to someone seeking a career in public service or law enforcement in Gwinnett County, what would you say to them that they should know about from your experience?

00:43:59 – Lisamarie Bristol

I think anyone who wants to serve publicly has to know it can’t be about them. It has to be about people. It’s a very humbling experience, and you may think you’re right, and you may think you have the best approach, and you might. You might be correct in that, but this work is not for the faint of heart. I will say, knowing when you walk into public service, you are walking into a situation where you are dealing with a cruise ship, not a speedboat. And it’s going to be small, incremental changes that make the biggest impact. And sometimes it’s easy to get lost in thinking, I’m not doing enough. But if you take a breath and you look back over it, and know where you’re heading, it’s worth it. It’s absolutely worth it. And so when I look back at where we started on January 1st of 2023, where my team is today, it was small. It was small steps along the way, but I am incredibly proud of the work that we’re doing. And I’m absolutely looking forward to continuing it on into a second term.

00:45:11 – Rico Figliolini

Excellent. So we’ve been speaking to Lisamarie Bristol, Solicitor General in Gwinnett County. Appreciate the time you’re giving us. Thank you, Lismarie. Hang in there with me for a minute. I just want to say thank you to our sponsors again, EV Remodeling and Vox Pop Uli for their great support of these podcasts, the magazines, and all that we do. If you have questions for Lisamarie, certainly if you’re watching this on Facebook, YouTube, or X, leave them in the comments, post them. I’ll have links in the show notes as well so you can reach out to her directly. If you’re listening to this on an audio podcast like Spotify or iHeart, certainly share it with your friends and share our video podcast as well. We appreciate that. It’ll be easier for other people to find our podcasts as well. So Peachtree Corners Life here in the city of Peachtree Corners. Thank you, everyone. And thank you, Lisamarie.

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Why Patient Experience Matters: A Conversation with Dr. Aristo Shyn

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On this episode of Peachtree Corners Life, host Rico Figliolini sits down with Dr. Aristo Shyn, owner of Link Dental Care, to discuss his journey from corporate dentistry to running a thriving private practice. Dr. Shyn shares insights on the challenges of entrepreneurship, how he built a patient-centric practice, and how technology is transforming modern dentistry.

They also dive into Link Dental Care’s community involvement, the role of social media in business growth, and the importance of creating an exceptional patient experience. Whether you’re interested in dentistry, business ownership, or local community impact, this conversation offers valuable takeaways.

Key Takeaways & Highlights:

  • From Corporate to Private Practice – Why Dr. Shyn left corporate dentistry to build his own patient-focused practice.
  • The Power of Technology in Dentistry – How 3D imaging, digital scans, and upcoming Botox treatments improve patient care.
  • Growing a Business – The challenges of launching and expanding a dental office without prior business experience.
  • Community Involvement – Supporting local schools, charities, and offering free dental makeovers.
  • Navigating Insurance & Patient Care – Why transparency in billing is crucial in healthcare.
  • The Role of Social Media – How Link Dental Care’s Instagram skits helped grow their brand and even go viral.
  • Balancing Work & Family – Juggling a growing business while raising two kids.
  • Future Plans – Potential expansion, but always staying patient-centered under one roof.

Listen in to learn how Dr. Shyn built a thriving dental practice while prioritizing technology, patient experience, and community engagement!

Transcript:

00:00:32 – Rico Figliolini

Hey, everyone. This is Rico of Figliolini, host of Peachtree Corners Life here in the city of Peachtree Corners, Gwinnett County, just north of Atlanta. We have a great guest here today, Dr. Aristo Shyn, who owns Link Dental Care. Thank you for allowing us to do the podcast with you today.

00:00:48 – Aristo Shyn

Thank you for having us. I’ve been calling you our very own Joe Rogan for years now, so it’s an honor.

00:00:54 – Rico Figliolini

I’ve done over 250 episodes. I feel like I could be Joe Rogan. I get the head for it. Before we get into the show, though, let me say thanks to our sponsors. We have two. EV Remodeling, Inc., and Eli, who owns it, that lives here in Peachtree Corners. Great family. They do great work. They do design to build, whole house renovation, or your bathroom, your kitchen, or an addition to the house, whatever you need. They’ve done over 260 homes throughout the metro area. I think you should check them out. EVRemodelingInc.com is where you can find that. Vox Pop Uli, our second sponsor, is also here in Peachtree Corners, also family owned. So they take your brand and they bring it to life. So think about it. You have a brand, you have a car, vehicle. They do, I think this past year, they did over 1,600 vehicle wraps alone. You go to trade shows, they’ll put up a whole setup for you. You need shirts, they’ll do that for you. You need just one or you need 1,000, they’ll do all that for you. If you have a logo and you want to imprint it on an object, bring it to them. Challenge them. It’s amazing what they’ve done. So check them out. Vox Pop Uli is the company, and we appreciate the sponsorship of these podcasts, the magazines, and our journalism. Now that we’ve done the sponsors, I appreciate the conversation we’re going to have today. Aristo’s been, Dr. Shyn has been our family dentist for quite a while for all my kids and my wife and myself. So seeing you guys grow from a very small office that was probably big enough for you when you started.

00:03:06 – Aristo Shyn

Yeah, you’ve been with us since the beginning. Yeah, very humble beginnings.

00:03:09 – Rico Figliolini

So just moving from that, I saw you know you guys were getting more and more patients. The place was getting filled and now you’re in a larger location, a very beautiful place here right on Jimmy Carter Boulevard, Holcomb Bridge Road here. So tell us a little bit about your origins, where you started.

00:03:28 – Aristo Shyn

How far back do you want me to go?

00:03:30 – Rico Figliolini

Where were you born?

00:03:33 – Aristo Shyn

So I was born in Kansas City, Missouri, next to UMKC, which is where my dad went to dental school. And then moved to Alaska afterwards. Stayed in Alaska from ages 2 to 14. And then I moved to Florida, pursued a golf career, and then naturally transitioned to dentistry after that.

00:03:57 – Rico Figliolini

Naturally.

00:03:58 – Aristo Shyn

Yes. And then I’ve been in Georgia since 2012.

00:04:01 – Rico Figliolini

That’s amazing. You went from Missouri, where I’ve never been. I’m a Brooklyn kid. Kid. No longer a kid, but from Brooklyn. So I don’t know that place. Alaska, which is, for me, you know, grizzly bears is what I think of. So you went, right? From grizzly bears, snowstorms, to Florida, alligators, rocks, and hurricanes. And now Atlanta, of which you find almost none of that, actually.

00:04:25 – Aristo Shyn

It’s nice.

00:04:27 – Rico Figliolini

Yeah, it must be different, right? But you went to start with a golf career. When did that even take hold?

00:04:40 – Aristo Shyn

In Alaska, of all places. Yeah, I was pretty good at it. Again, we moved to Florida to pursue that, but I think dentistry was my true calling, and I think I made the right choice.

00:04:55 – Rico Figliolini

Well, and you were kind of young too, I think, when you got your dental degree?

00:05:00 – Aristo Shyn

Yes. I try not to talk about that too much, but I was 23 when I graduated.

00:05:07 – Rico Figliolini

I saw that. I was like, that’s amazing. And so you’ve been practicing since then, obviously.

00:05:10 – Aristo Shyn

Mm-hmm.

00:05:13 – Rico Figliolini

Yeah. So you’re in Atlanta. You moved here in 2012. You decided to start your business in less than a year of moving here.

00:05:23 – Aristo Shyn

Yeah, I think my first job in Atlanta was a corporate job. It wasn’t for me, to say the least. I think I lasted about seven months before saying, I got to do this. I got to do something else. I got to do this on my own. And that’s how I came to Peachtree Corners.

00:05:45 – Rico Figliolini

So just to be clear for people to know, it’s corporate dentistry is what you were working at. So corporate environment with multiple offices and stuff is a whole different business model, I think. Isn’t it?

00:06:02 – Aristo Shyn

Yes, to say the least.

00:06:08 – Rico Figliolini

Yes. You might not want to say it, but I’ll say it. Corporate dentistry is not that great. When you don’t have an owner that owns the business and doing the work that’s passionate about his patients and his community, it’s way different than dealing with someone that’s billing out of Texas let’s say or they have multiple 20, 30, or 90 offices throughout the country. And they sound like they’re local because they sort of keep the name of the place so they sound local but they’re really not. And so they’re driven by money because they have a big nut to pay.

00:06:36 – Aristo Shyn

Yeah, you’re just trying to get me into trouble right now.

00:06:39 – No, no, I’m saying it so it’s okay.

00:06:42 – Aristo Shyn

Listen, I would, in general, and this is from my own experience and what my colleagues have experienced as well, it’s just a lot of, and I think there are good dentists there, but unfortunately they don’t have the autonomy or the control over the whole operation. So I would say a lot of corporate offices, a lot of chain offices, are profit and production driven versus being patient-centric.

00:07:02 – Rico Figliolini

Yeah, I can’t argue with that.

00:07:05 – Aristo Shyn

Yeah, I mean, for example, and this you’ll find often in the industry, when you have your morning huddles, a lot of times at those offices, you’re looking at the schedule for that day. And if there’s not enough production on the schedule, you have to find crowns or implants somehow. And I’ll let our audience use their own imagination for that one. But when we have our meetings, we don’t really talk about that. And we talk about how to streamline logistics and how to improve the patient experience. And these days, fortunately or unfortunately, we’ve been doing some Instagram skits. I’ve been putting my staff through a whole other level of stress.

00:07:58 – Rico Figliolini

You all have to visit the Instagram channel that he has. He comes up with all the skits himself. Some of them are really cool. They’re all pretty good. I mean, some of them are hilarious.

00:08:09 – Aristo Shyn

Yeah, we really, you would expect, you know, before and after photos or us selling something. But I think we’re just trying to have fun there. I really don’t know what we’re selling, but it’s fun. I think it still gives us exposure in a different way. We have a live follower counter there. We’re trying to get that up right now. So follow us, please.

00:08:27 – Rico Figliolini

What is the Instagram? It’s Link Dental Care.

00:08:30 – Aristo Shyn

It’s @LinkDentalCare.

00:08:32 – There you go. So follow them. They want to hit 1,000, like, you know, soon. But no, I think that’s a great team building to be able to do that. There’s a lot of pressure sometimes in doing work and such, and every day is different. I think we would talk before a little bit about how you, you know, you go from one patient speaking English, let’s say, to another patient and speaking Spanish or maybe Korean. So multiple languages here in the office, and multiple challenges, dental challenges, right?

00:09:06 – Aristo Shyn

Yeah. I mean, due to the range of services that we offer from fillings, crowns, to root canals, implant surgeries, sinus surgeries, we get quite the variety of cases here. And then there are days where in one room I’m speaking obviously English, and then next room, I’m speaking Spanish. The other room, I’m speaking Korean. And I think we did a count earlier. We speak a total of nine different languages in this office.

00:09:38 – Rico Figliolini

It’s amazing that you speak three languages, at least.

00:09:43 – Aristo Shyn

Two and a half. We’ll call it three.

00:09:43 – Rico Figliolini

Okay. You get by on it. That’s good. So busy, busy work. Technology, though, drives a lot of dental practices now, too. So tell us a little bit about some of the technological improvements you’ve made here. Some of the technology you’ve brought in.

00:10:01 – Aristo Shyn

Well, everything’s new here. So it’s all digital. All new x-ray units, we have our 3D cone beam imaging machine, we have a 3D scanner, we’re doing really cool stuff with digital photography not just for before and after cases but also to communicate with our lab. We’re doing botox and dermal fillers soon. Busy.

00:10:29 – Rico Figliolini

Yeah, that’s amazing. Botox. How does that work in dental?

00:10:34 – Aristo Shyn

I think it’s been requested quite a bit. We haven’t started it yet. We will very soon. It’s not just for, I don’t think it’s just for cosmetics, but it can do a lot with TMJ and related issues.

00:10:51 – Rico Figliolini

Now, when you started on Peachtree Park, it was just you. I think your mom was helping at the front desk.

00:10:55 – Aristo Shyn

No, she wasn’t there at the time.

00:10:57 – Rico Figliolini

She wasn’t there. She came later, maybe.

00:11:01 – Aristo Shyn

Yeah. It was, I think it was a thousand square feet. I don’t think anything was digital at the time. And I had, it was me, one and a half hygienists, one assistant, and one person in the front. Yeah, I still remember I could actually stand in the middle of the office, and if I did a 360, I could see everything. The front office, the four chairs, the lab.

00:11:23 – Rico Figliolini

Yes, I was just thinking the same thing. That’s how small this place was. How many square feet is this place?

00:11:33 – Aristo Shyn

I think it’s just over 3,000.

00:11:38 – Rico Figliolini

And you took on a new, also an additional practitioner with you as well?

00:11:41 – Aristo Shyn

Oh, yeah. New staff, front offices, expanded assistants, hygienists. Another doctor. I mean, she’s been terrific.

00:11:42 – Rico Figliolini

Dr. K?.

00:11:51 – Aristo Shyn

Yep. Dr. K.

00:11:52 – Rico Figliolini

So business has been going well. So that’s good, no?

00:11:54 – Aristo Shyn

It’s been busy. It’s been busy.

00:12:00 – Rico Figliolini

Can’t complain. And there are challenges, right? So let’s go back a little bit. Challenges of opening a business. What would you say to an entrepreneur, to another dentist that wanted to do the same thing? What challenges did you have to overcome when you did that?

00:12:16 – Aristo Shyn

When we first started everything I mean, I was still learning. I had no business experience, I had no HR experience. I mean, I was still learning dentistry at the time so you know the normal course for I’d say acquiring a dental office is, you know you’re usually out in the field for a few years and then you kind of pick up on things and you know slowly transition. But everything happened at once for me so I don’t recommend you do that because it’s quite the learning curve. But going back to everyday challenges, though, I would say half of my stress is just due to my staff, which I love very much, who I love very much. I think we have the best staff ever right now, but you’ve got to deal with staff every single day. So there’s always something. And then beyond that, it’s insurance. Insurance is an issue for, I think, everyone involved in the insurance game. And then after that, it’s just dealing with a wide range of patients and cases that we have coming in, which is also fun for me. But there’s also some focus and stress, and we’re always on our toes. So there’s that aspect to it.

00:13:35 – Rico Figliolini

I think part of that stress probably is because you’re, of your concern for your patients and stuff. I mean you’re sharing that stress with them right? Because some of them, because like you said insurance can be an issue. You know they come in they have to do certain things insurance may or may not cover it or you know, yeah. I mean so, has that changed in the state of Georgia a lot over the past decade?

00:14:01 – Aristo Shyn

I don’t know, insurance is kind of like a foreign language to me. We try our very best to be transparent with everything, I mean not just in my communication with our patients but also you know with our front desk communicating you know regarding finances and numbers. But you know, we try our best, that’s all I can say.

00:14:19 – Rico Figliolini

No that’s good. That you know, I mean that’s the toughest part I think when it comes to medical.

00:14:23 – Aristo Shyn

And our front desk goes to bat for patients if there’s any issues with insurance we don’t just give up and you know tell them that it’s on them so yeah. I know my front desk works very hard.

00:14:36 – Rico Figliolini

Okay cool. You know, the care that you show into the community as well, right? You’re involved with the community. So let’s cover that a little bit as well. What do you like doing in the community? What have you done? Where has Link Dental Care been involved in when it comes to community organizations, events and stuff?

00:14:55 – Aristo Shyn

Well, it’s very different now than when I first started. And I’m very happy and proud of where we are today. For example, I mean, even last year we were able to sponsor the Norcross High School Marching Band, local photography club. I’ve worked closely with Norcross Co-op for quite some years. And it’s, you know, when we interview for dental school, you know, one thing that we’re always saying is we want to be part of the community. We want to be involved in the community. And, you know, that wasn’t the case when we first started. Now that we’re here. Yeah, I plan on staying here and being more involved as time goes on.

00:15:37 – Rico Figliolini

That’s cool. You know, I mean, the biggest thing that we do at the magazine and stuff is that we like to be a cheerleader for businesses that are giving back to the community, doing things with the community, especially if you’re pulling from this community. You know, your patients, your customers, and all that. So being involved makes sense.

00:15:57 – Aristo Shyn

Yeah. And I think we’ve done quite a bit of charity over the years. We don’t advertise it or we don’t really post a whole lot of it on social media. But outside of working at volunteer clinics, we try to take on at least one patient a year and give them a makeover, which they wouldn’t have been able to get otherwise. That’s something I’ve been doing.

00:16:21 – Rico Figliolini

That’s cool. That’s great that you’re able to do that. When the business gets to a certain point, and you’re facing these everyday challenges, right? At the end of the day, what do you do to release that stress, that pressure? I mean, what do you do outside of the office? You’re not playing golf anymore. 

00:16:53 – Aristo Shyn

No, it takes too much time.

00:16:54 – Rico Figliolini

Do you get out of the office? What time do you close up?

00:16:57 – Aristo Shyn

Well, it’s a good thing I still like what I’m doing. But yeah, life’s gotten busy. So the way I see it, I mean, I do have a few hobbies, but really it’s been work and my kids right now. So when I’m working, the way I see it, it’s overtime in a football, basketball scene. And then when I’m with my kids, it’s game seven, triple overtime. So that’s where all my focus has been after work.

00:17:28 – Rico Figliolini

Sure, sure. You have two kids, I think? Two kids. Good-looking kids. So, you know, you’re expanding. You’ve done your expansion. But there’s a future, right? I know you want to stay here. You want to expand. What does the future look like for Link Dental Care? For you? 

00:17:44 – Aristo Shyn

We just moved in here. We’re talking about expansion again.

00:17:47 – Rico Figliolini

Are you really? You just moved in here. How long has it been? It’s been a few years. Can’t you stop?

00:17:58 – Aristo Shyn

I mean, a few. I mean, patients and staff have asked me in the past, what do I plan to do? Do I plan on opening multiple offices or another location? And to answer one part of that question, I think when a dentist branches out to two, three, four offices, there comes a point where you’ve got to stop being a dentist and become more of a businessman. And I still like what I’m doing a lot. And I really want to keep our practice patient-centric and really emphasize that we are a people business, not a tooth-cutting business or a production business. But, you know, I definitely plan on staying in Peachtree Corners. We’re not leaving. I mean, if there ever is another expansion, you can rest assured it’ll still be under one roof. That’s been always important to me. And I mean, going forward though, I think we’re just, we’re going to continue doing what we’ve been doing. We’re going to continue to stay up with technology, continue to reinvest in the office and the community.

00:19:19 – Rico Figliolini

Okay. Yeah. Sounds good. This is a great place. People want to take the tour. I mean, 3,000 square feet is a lot of space. I think you have plenty of space to expand in. What should people know about you maybe that they don’t know? Is there anything interesting that you want to share?

00:19:41 – Aristo Shyn

I can share what our dental practice focuses on. I think a lot of times patients and dentists alike, they emphasize, they put their emphasis a lot on good dental care. And that is absolutely important. But, you know, to us, you know, good dental care alone doesn’t really, it doesn’t always equate to a good patient experience. And I care a lot about the patient experience. So that means the patient experience starts from the first time you call into our office, from the time you walk through our doors the first time. From the way you’re greeted from the front office, from the way, you know, our assistants or hygienists take you back to the clinical area. So, you know, bedside manners and having clear communication. So, you know, when you’ve put in all those factors, you know, the receiving good dental care, although quite important, it’s not the only piece to the puzzle. So that’s been my focus. 

00:20:48 – Rico Figliolini

Cool. Patient-centric, essentially. Well, we’ve been speaking to Dr. Aristo Shyn. It’s a great practice, you guys have. I’m glad that he’s my dentist also, my family dentist. He has been doing a great job. So I appreciate you giving us some time and telling us a bit about your business.

00:21:06 – Aristo Shyn

Thank you.

00:21:07 – Rico Figliolini

Thank you. Everyone, if you have any questions, you can actually check out the website, which is?

00:21:13 – Aristo Shyn

LinkDentalCare.com. There you go.

00:21:15 – Rico Figliolini

And Instagram, it’s the same handle, @LinkDentalCare, right? Anything else you want to share? Count is 455, so we need to get that up to 1,000 apparently.

00:21:25 – Aristo Shyn

It was 200 a few months ago. I’ll tell you one more thing about Instagram before we end this. Within a couple months of us actually trying on Instagram, we actually went viral on one video. We got 1.3 million views.

00:21:41 – Rico Figliolini

Damn, which video was that one? 

00:21:43 – Aristo Shyn

That was last year. It was the one about our 3D scanner. So I thought I figured it out and I was almost ready not to come into work the next day. And then here I am doing a podcast with Rico.

00:21:57 – Rico Figliolini

Sorry, it’s not a YouTube content or TikTok creator yet, but he’ll get there soon. Thanks everyone. If you have any questions, leave them in the comments. Of course, we’ll have links in the show note and you can always find Dr. Aristo Shyn here at Link Dental Care. So thanks again, everyone. Take care.

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