Facing a relentless disaster season, families in the U.S. have spent more nights in emergency lodging in 2020 than in any other year over the past decade.
More than 1 million times this year, a person relied on the Red Cross for a safe place to sleep after a disaster in the U.S. That’s more than four times the annual average from 2011 to 2019.
“As the coronavirus pandemic wears on, disasters like residential fires in Georgia — plus a relentless wildfire and hurricane season – have upended hundreds of thousands of lives here and across the country,” said Danella Hughes, Disaster Officer for Georgia’s Red Cross. “Through it all, more people are stepping up as Red Cross volunteers to help others — even as they cope with these events and COVID-19. It’s a true testament to the humanitarian spirit of people in Georgia and in our country.”
Thousands of people throughout Georgia have been impacted by home and apartment fires, severe storms, and tornados, which ripped through the state in the spring displacing over 200 families. The post-landfall paths of Hurricanes Sally, Delta, and Zeta also directly impacted hundreds of families across the region, causing flooding, downed trees, power outages, and damage to homes.
This year (through September), Georgia Red Cross volunteers have aided over 8,000 people affected by residential fires, including a massive apartment complex fire in Atlanta at the Avana on Main, where nearly 300 people received assistance. Statewide, the Red Cross has responded to 1,765 fires –17 of those at apartment buildings — to help people affected with emergency needs for lodging, food, clothing and personal items. During the pandemic, volunteers are working virtually and in-person, following CDC and Health Department guidelines to ensure their safety and that of clients served.
Darrell Stafford is among the residents displaced by the blaze that destroyed the Buckhead apartment building in August during the COVID-19 pandemic. Dozens of Red Cross disaster workers from across the state sprang into action to help him and his neighbors.
“I was in a state of shock for days,” said Stafford, a fourth-floor resident of the building at the time of the fire. “Emotional support was one of the most valuable things the Red Cross provided. Throughout the years, you’re aware of the Red Cross and how they step up to help, but to see it happening in real-time and have things run as smoothly as they did – it surprised me.”
This year, more than 70,000 people across the country joined the Red Cross as volunteers — who represent more than 90 percent of its workforce. In Georgia, new volunteers have stepped up in extraordinary numbers as the state grapples with the pandemic. The region has seen its number of new volunteers double this year in comparison to 2019. Young people have played a crucial role in disaster response – with Millennials and Gen Z representing more than half of new Red Cross volunteers across the country.
Additionally, the Georgia Red Cross has sent out over 250 volunteers on nearly 600 deployments as part of relief efforts across the country in 2020. Local responders have helped people devasted by the California and Oregon Wildfires and across the southern United States battered by an unforgiving hurricane season.
Nationwide, 75 percent of new volunteers also stepped up at a pivotal time to fill mission-critical positions, such as shelter and health workers addressing urgent disaster needs, as well as blood donor ambassadors and transportation specialists helping to provide cancer patients, trauma victims and others with lifesaving blood.
In 2020, Red Cross blood drive cancellations tripled nationwide compared to the year prior — mostly due to COVID-19. Since March, over 50,000 blood drives were canceled as the pandemic forced schools, businesses and community organizations to close, impacting over 1 million blood donation appointments. Still, people rolled up their sleeves — more than a half-million of them giving for the first time.
Blood donation is an essential service. The Red Cross follows the latest public health guidelines, as well as has put additional precautions in place to ensure everyone’s safety.
This pandemic has also caused the Red Cross to adapt its collections to include plasma from COVID-19 survivors to potentially help those battling the virus recover. Thousands of COVID-19 survivors have stepped up to share their potentially lifesaving antibodies by giving plasma. Since April, nearly 25,000 COVID-19 survivors have rolled up a sleeve — many of whom are new to blood donation. Their donations have enabled the Red Cross to ship nearly 50,000 units to hospitals across the country treating COVID-19 patients.
The NOW Massage, a growing wellness franchise offering high-quality, affordable massage services in a chic, inspired setting, will open its first Peachtree Corners location on Monday, October 21. The boutique, located in a 2,414-square-foot space at The Forum, is owned and operated by area residents Devin and Amanda Borland, who also own and operate The NOW Massage Roswell. They bring over a decade of sales and customer service experience to their franchising journey with The NOW.
“After building a loyal following of guests and Ritual Members at our Roswell boutique, we look forward to introducing Peachtree Corners to The NOW’s menu of customizable massages, monthly memberships and nourishing products,” said Devin.
photo courtesy of The NOW Massage Peachtree Corners
Each The NOW Massage location is designed with a minimalist aesthetic that incorporates raw elements and natural materials to create a soothing oasis. Interiors feature natural wood surfaces and exposed beams coupled with sheep skins and rawhides, cactus galleries and crystal grids, setting the tone for a relaxing experience.
Grand opening specials
To celebrate the boutique’s grand opening week from October 21–28, all massage bookings will receive a complimentary enhancement. Guests can choose from two of The NOW’s best-selling signature add-on treatments to amplify their therapeutic massage, including Herbal Heat Therapy, in which heat packs are used on the neck and back during treatment to provide a deeper sense of relaxation or Fresh Eyes, a soothing, hydrating eye mask with vitamins and antioxidants.
For guests who want to make massage a regular part of their monthly or bi-monthly self-care routine, The NOW also offers Ritual Membership packages that include savings on massages, roll over credits, perks and more.
The first 50 guests to join as a Ritual Member at the Peachtree Corners location will receive a complimentary curated gift bag filled with a selection of best-selling products from the company’s Nourish, Scent and Room collections.
photo courtesy of The NOW Massage Peachtree Corners
With boutiques currently open from coast to coast and steady expansion on the horizon, The NOW Massage is excited to bring its thoughtfully crafted menu, healing products and signature design to The Forum in Peachtree Corners and to other cities across the United States.
On this episode, RJ Encinas from CHRIS180discusses the organizations’ missions to provide trauma-informed behavioral health and wraparound services to children, families, and adults in the Atlanta and Gwinnett County communities. Programs address underlying experiences impacting families, not just presenting issues. CHRIS180 provides counseling and support services regardless of insurance status, partnering with local organizations. Hosted by Rico Figliolini
Timestamp: 00:00:00 – Understanding Trauma and Community Care 00:01:20 – Transforming Lives in Gwinnett: The Story of CHRIS180 00:05:50 – Embracing Technology and Community Connections 00:08:44 – Providing Free, Nonprofit Services 00:10:15 – Expanding Awareness of Community Support Services 00:12:21 – Supporting Families in Juvenile Justice 00:14:27 – Adapting Services to Individual Needs 00:17:52 – Measuring Success Through Data and Community Engagement 00:19:47 – Embracing the New and Expanding Horizons 00:22:26 – Expanding Wraparound Services for Diverse Communities 00:25:20 – Leveraging Family Strengths in Home-Based Services 00:27:00 – Collaborative Family-Centered Approach 00:29:25 – Expanding CHRIS180’s Staff and Services
Podcast Transcript:
00:00:00: Rico Figliolini
Hi, everyone. This is Rico Figliolini, host of UrbanEbb, a podcast that talks about culture, politics, society, and we have a great guest today that will help us a bit more to understand about the traumas in our lives and how to take care of those people we care about. His name is RJ Encinas from CHRIS180. Hey, RJ. Thanks for joining me.
00:00:25: RJ Encinas
Hey, Rico. Thanks so much for having us.
00:00:28: Rico Figliolini
Yeah. No, this is great. It’s a beautiful day outside too, so it’s good to be in the house.
00:00:31: RJ Encinas
It is nice. Yep.
00:00:35: Rico Figliolini
So CHRIS180 just opened a new facility in Lawrenceville, Georgia, here in Gwinnett County. And there’s services that are going to be expanding into that facility and reaching out to Gwinnett County. And the services that are going to be expanding into that facility and reaching out to the Gwinnett community. So I guess the first question would be, give us an overview of CHRIS180 and its mission. And tell us, by the way, a little bit about yourself as well.
00:00:58: RJ Encinas
All right, cool. So yeah, so like you said, Rico, my name is RJ Encinas and I am the Vice President of Wraparound Services here at CHRIS180. I actually am brand new to Atlanta. I’ve only lived here since January, so I’m still trying to find my footing here in Atlanta, still, you know, testing out the delicious food and different locations. The positive is I happen to choose a home in Gwinnett. So, you know, living here and the new office opening here in Gwinnett just, you know, kind of worked out perfectly. So CHRIS180, it is an Atlanta-based nonprofit organization that opened in 1981. For the past 40 years, we have worked with over 200,000 families throughout the metro Atlanta area. What we do is we provide life-changing trauma-informed behavioral health services and wraparound services to children, families, and adults in communities that empowers them to change the direction of their lives. A lot of what we do also is meeting the families where they’re at. I think that’s so important to help support them in the most natural setting. So whether that be home, school, a foster home, community-based programs, our goal is to help support them where they need it the most. And that very much coincides with our mission. You know, our mission is to heal children, strengthen families and build community. And so with that said, I’m sorry, did you have a question?
00:02:27: Rico Figliolini
No, no, no.
00:02:28: RJ Encinas
Okay, cool. Sorry. So I loved CHRIS180. I think that’s, you know, obviously a big reason why I, you know, I was driven to come here. The diversity of the populations that we work with, the vast amount of programs that we have under our umbrella. The cool thing is CHRIS180 is actually an acronym as itself. It’s a standard for our core values. So creativity, honor, respect, integrity, safety, and the 180 itself represents change. As you know, our goal is to help change lives in the community that we serve.
00:03:07: Rico Figliolini
Wow. Great. That was a great overview. Where did you come from originally, RJ?
00:03:12: RJ Encinas
Arizona. Tucson, Arizona. Yep.
00:03:16: Rico Figliolini
You’re probably happy you left there, but the heat can be bad here too.
00:03:20: RJ Encinas
Well, you know, it’s funny because, you know, I talk to my family, you know, almost daily. I’m very close to my family and even the water pressure is hot when it’s on cold because it’s so hot there. So, yes, I’m loving this weather. That’s one of the things that I think that has made me most excited to live here is this incredible weather. Yeah.
00:03:38: Rico Figliolini
And it’s a little bit more seasonal to some degree. Although it’s changed a lot since 1995 when I first moved here. The weather has been just changed a bit. It stays cooler longer now, I think.
00:03:52: RJ Encinas
Oh, okay. Well, that’s a good thing.
00:03:53: Rico Figliolini
Yeah. But when it gets hot, it really gets hot and humid, so that doesn’t help. Yeah. So you guys opened up the Lawrenceville facility here in Gwinnett County, obviously Gwinnett is majority minority, the most diverse county in the state of Georgia, the largest county, I think still by population. It takes a lot of people to run a place. So one of the programs, let’s get right into it, I guess. Can you explain a little bit the trauma-informed care and what that means and how that’s an essential part of the service that CHRIS180 does?
00:04:32: RJ Encinas
Yeah, I mean, I think trauma-informed care, the easiest way to describe that is it’s providing services to children and families where it’s more of an element of looking at what’s, you know, not looking at what’s wrong with you versus what happened to you. How do we support you? How do we get, you know, what led up to this point of your life where we can help support you? And so part of what we do is we try to establish, you know, a foundation of where to start, a starting point, and then we take off from there. So, you know, with that said, you know, a lot of what we do here, we have a vast amount of services that we provide within our organization. We do, you know, there’s child parent psychotherapy, we have play therapy, psychiatric services. Here in Gwinnett, the office specifically has, it’s a counseling center. So we have, you know, a variety of therapists here who provide, you know, a great deal of different modalities when it comes to, you know, therapeutic interventions. Aside from that, where I come in, we have a wraparound program. It’s a huge program. And the positive is we have a bunch of specialties within our program. So specifically, the program that is housed here in Gwinnett is the birth to eight program. And so what we do is a lot of family approach, obviously, because the children are so young. And so we do a lot of, you know, ensuring that whoever is responsible, you know, in that home to help that home function well, that’s who we want to work with everybody as a unit. We also have our foster care and adopt program here as well. And that is growing. I think the positive is that we’ve always been a part of the community here in Gwinnett, working with clients and families. But I think it’s so astronomical to have an actual location here, to have a home base here where we can have people come in and provide that direct support. They see us, they see us as part of the community. And then also, you know, for people like me who live in Gwinnett, you know, it’s great to be able to have a touchdown, you know, to be able to come to every day and support, you know, in a different kind of way. I think we’ve gotten so used to, there’s so much virtual, I guess it’s just part of our life now, right? Since COVID. And so, you know, I think, you know, some of the things that I love is being able to have that direct interaction with not only, you know, people, community, but with the staff, you know, I think it’s such a different feel of the relationships you build and offering additional support to them in a way that is, I guess, you know, just plain different from, you know, this sort of conversation.
00:07:08: Rico Figliolini
Sure. And obviously we’re doing this remote too, so I can appreciate this started out as a remote podcast back during COVID, whereas we were in person before that for the most part. But it just makes life easier, right? You can talk to a lot of people on their schedule we’ve had podcasts you know people have been in the cars you know doing the podcast with me so it’s all fine it’s all good absolutely it works yeah so as far as so you mentioned quite a few programs so far yeah and play therapy, child parent, psychotherapy programs. Do you use technology at all? Does the nonprofit use sometimes Zoom calls even? I mean, are they?
00:07:55: RJ Encinas
Absolutely. Yeah. I mean, it’s not only like, you know, not only like you had said that it’s just, it’s part of the world now, you know, and it’s part of how we’ve developed, you know, but again, it’s also helped us to develop additional services and serving families that are unavailable. You know, if transportation is an issue, if they live, you know, further away, technology has really become pivotal in our ability to reach families at a greater distance. So, you know, even though we are here in person, we are a facility that offers counseling services, you know, face-to-face, we also offer virtual sessions as well. So we definitely use technology in lots of different ways and including some of our psychiatric services as well.
00:08:32: Rico Figliolini
Really? Excellent. Now, these services are provided free, obviously, right? There’s no going to insurance or anything like that. There’s a nonprofit supplying.
00:08:47: RJ Encinas
Yeah, it’s both. Yep. It’s both. Yeah. We definitely have grants contracts that help support families who are uninsured. So we definitely have that option, but yeah, typically, you know, we, you know, a lot of, a lot of our services are, I guess, like I said, it’s both, it helps, you know, it’s sort of like, let’s, our hope is to not say no ever, you know? And so it’s however we can help serve you, let’s find a way to serve you. So that’s typically our approach of how we look at things.
00:09:13: Rico Figliolini
Yeah. Okay. So with the new facility in Gwinnett County, how are you looking to integrate these services to the local community and within other organizations, if you will? Because I’m sure you’re reaching out to other community organizations.
00:09:27: RJ Encinas
Yeah. You know, actually last week we had an incredible open house. It was, it was super fun. Lots of sister community programs came out to say hello, which was wonderful of them. So, you know, I was here and actually, I made three really great, you know, contacts with people who I wouldn’t probably have otherwise. And so as of as early as of Monday, I was already receiving emails, phone calls from those people that I met. And you know, again, in a lot of instances, because you we, we know, aren’t such a huge presence here or weren’t, a lot of people didn’t know what we offered or what we still offer, you know, after COVID and whatnot. So there is a great need for our support services out here. So I think, you know, continuing that communication, establishing those relationships, those reports. There’s a lot of local businesses in this specific area we’re at. And so, you know, we’re supporting them as well by trying out all their different lunch menus during the week, you know. But I think aside from that, I think just showing our good work. I think that’s one of the biggest things is being able to establish a name for ourselves, you know, here in this particular area where, you know, families feel good and comfortable to come to us for help.
00:10:47: Rico Figliolini
Yeah. I, you know, with as much as what we do with the magazines that we have and stuff, I knew of CHRIS180, but didn’t really know all the services until I got in touch and someone said, why don’t you interview them for the podcast? You know, it’s just a lot of services you all provide. And I think that you’re right. I mean, quite a few people don’t know these services, right? And so the other one, I think the other part of the service I was going to ask you about, obviously collaboration and partnerships are essential to what you do. But with Gwinnett County and its court system, do you all work with the court system as well? Do you provide a program where you’re dealing with or getting referrals through the court system?
00:11:40: RJ Encinas
Yeah. So, I mean, that’s one of the, again, like how you mentioned having these relationships, you know, we have a lot of referral sources. And so we actually do have a juvenile justice program where we work directly with the courts. And so it’s supporting, you know, children who are in need in crisis. I guess to backpedal a little bit, the idea of wraparound services is to, you know, provide just that. We’re wrapping the family when they’re in crisis. So it’s sort of at the highest need. Let’s get them stable and kind of figure out at that point on what is needed next. How do we support you? Do we continue providing these support services? Is there addition? Is there not? So with the Juvenile Justice Program, you know, there’s a lot of court components in which we do help support families, whether that is involvement with the Department of Family and Child Safety, whether it is court order that they receive additional therapeutic services or interventions. So whatever it may be, we definitely have a lot of referral sources. But again, I think part of the relationship that I built last week is in addition to that as well with the court involvement. So, again, I think this is just starting to blossom into what it potentially could grow into.
00:12:53: Rico Figliolini
I like the way you talk about everything. It really is, you know, you may be dealing with a child that has some issues and stuff, but dealing with the whole family makes sense, right? Because maybe those issues are coming out because of parental issues, maybe because, you know, substance abuse within the family. And they may not be doing it, but they may be affected by it because of it, as they would. How do you handle the substance abuse in your programs also? Someone comes to you that way. Do you do that in-house? How do you handle someone that comes to you, obviously has some mental health issues, but also is doing substance abuse?
00:13:43: RJ Encinas
But like you had mentioned, such a variety of various programs that we offer here at CHRIS180. We do have therapists, so, you know, counselors who are specialized in treating children, and adults who have substance abuse problems and issues. What we do is, when we receive a referral or someone calls saying, hey, this is an issue at hand. We need help. What we do is we complete an initial assessment on the child and the family or whoever needs to be enrolled because we do support children and adults, families. And at that point, we then determine what is needed right now. If it is something that we are unable to do, which is probably very small because we have, again, so many great support programs. But if it is something that we’re not able to do and support in that moment, you know, we, part of our job is to find resources for family. That’s one of our biggest things, you know, and with the relationships built throughout, you know, the over, you know, over 40 years, you know, we have a lot of great connections in the sense of, hey, you know, I have this parent, this is the immediate support they need. What could this look like for them? So, you know, it’s also reaching out to, you know, who are the experts in, you know, particular areas. So we love the idea of collaboration. And so I think with that said, you know, it’s sort of the best part about it is that our goal is to try to individualize services for each person who’s enrolled. We don’t look at people with one particular issue and, you know, ballpark them at this is your issue. This is what you’re also going to receive, like, you know, the 400 other people that have that same issue. Our goal is to look at them as individuals and make sure that we’re tailoring those services to that particular person.
00:15:22: Rico Figliolini
I would imagine, you know, people coming to you, I mean, they’re being overwhelmed by issues in their lives, by challenges. And I can see how getting that under control makes sense first before you can treat the byproduct of what’s going on. So what challenges are you finding? Now, I know you’ve just moved here, but in society, you know, since COVID, since things, I’m assuming you’ve worked in this field for quite a while though, right? Do you see any difference coming to, I know it’s such a short time, but do you see any different types of challenges in the Southeast here, let’s say, in Atlanta that you’re listening to versus Arizona? Or is it the same?
00:16:17: RJ Encinas
Yeah. I mean, I think it varies, obviously, where you live. I think there’s different challenges depending on, you know, your location, your environment. But, you know, I think one of the things that is consistent is, you know, there are families who need help who are, you know, what is now the new norm in regards to the challenges children and families face was probably what we considered, you know, high acuity population that we worked with five, six years ago, because the world has changed so dramatically resources and just, you know, the ability to get, you know, what’s needed, you know, now it’s sort of like a lot of some of these cases we hear the it’s, ability to you get, what’s know, you needed, now know, it’s sort of like a lot of some of these cases we hear it’s, they’re very traumatic, they’re very tragic. And it’s sort of, you know, not you don’t want to normalize it, but you want to look at it as okay, I guess this is now the new challenges that we have that maybe we didn’t have before, or is one of those once in a while things you heard where now it just seems more consistent. So everything seems to have elevated severely over the past four or five years. But yeah, we’re ready for whatever comes. Our goal is to try to help them in the best possible way.
00:17:37: Rico Figliolini
Sure. No, I appreciate that. You’ve expanded. Because of the expansion, there’s probably, you have more services and all that. There are challenges in doing it in a new place. And it sounds like you’ve overcome that a bit by networking, by meeting all sorts of new people and finding new resources that you can use and other people that want to reach back out to you. How do you measure the success or the impact of the programs that you have? You know, moving forward, how do you do that? Is that something you have to do?
00:18:14: RJ Encinas
Yeah, no, I mean, I think what we do is we try to make sure we’re effective. So there’s a lot of, you know, areas in which we are monitoring it just from, you know, plain data. You know, how many successful closures have we had? How many families have graduated successfully from services? We also look at enrollment. You know, how many new members have we had since, you know, this announcement has gone out? Or how many new families have been interested in roles? How many new referrals have we received? How many additional relationships have we built within the community? You know, are we in their schools? Are we in their hospitals? Are we in their foster homes? So again, I think it’s a variety, you know, and I think that it’s hard to say just one thing, but, you know, I think you have to have both, you know, you have to have that, you know, the numbers and those, you know, obvious factors that show, you know, are our services effective? Are they working? And then you have to have that, you know, other component where it is very community-based. And what does that look like for us, you know, in this particular community? How can we improve? Because there’s always room for improvement. And what are we doing well? You know, those are the things that I like to always look at when looking at it as a whole. But I do, you know, one of the things that I was going to say earlier, too, is I think, you know, at least in this area, everybody has been so welcoming. It has felt so natural. It hasn’t felt like, hey, you’re the new kid on the block or, you know, anything like that. It has truly felt, it feels like we’ve always been here, at least in my perception. And so I think that is also motivating because it makes you feel like, you know, if this is how we’re accepted, if this is how it feels, you know, being, again, the new kids on the block, you know, it just kind of makes you want to then get out there and see, you know, what else there is to offer here. I’m a big fan of growth. I love the idea of making sure that we could potentially, you know, be even bigger than we already are. And so, you know, I think my brain is always kind of going with, you know, kind of like a hamster wheel, figuring out what is next for us? Where is an area that is underserved that we maybe have not tapped in yet? Or how can we improve an area that already exists, but maybe we can make some adjustments to it?
00:20:29: Rico Figliolini
Interesting. I’m sure that you have lots of ideas. And as the time goes on, you’ll get even more. Yeah, Gwinnett County is kind of funny that way. Gwinnett has a lot of nonprofits that work here. A lot of like Norcross Cooperative Ministries. I mean, there’s quite a few of them, actually. Good Samaritan of Gwinnett County. I mean, there’s quite a few programs out there, quite a few nonprofits and companies that are involved in these programs as well, corporations that want to make sure their employees have good mental wellness. When you’re doing the work you’re doing, what programs do you think you’d like to see in the coming year or two that you all are not yet doing that you think would have an impact here?
00:21:23: RJ Encinas
Yeah. So, you know, we just, we actually are in the process. So it’s a great question because we’re actually in the process of starting up a crisis response program. So it kind of fits parallel with the wraparound because, you know, the services that we are providing are intensified services for children and family who are in crisis. And so the crisis element of it allows us to support them on those odd times, right? So, you know, after 7pm, before 8am, if we’re struggling to get the child in, you know, into the car for school for that day, or whatever the circumstance may be, and then obviously much more severe than that. But you know, on weekends, on holidays, we want to make sure that we’re available to, you know, to the families that need our help at those particular times where they may not have a resource at that time. So that’s actually brand new. We are in the, you know, we’ve done some good work on establishing what that will look like. And so I know that once, you know, the community gets wind of that’s what, you know, that’s an additional service we offer. I know it’s going to blow up just because it’s a great resource to have for the families that we already work with. But aside from that, I think, you know, to add to what you’re saying, I think my goal would be to create, you know, a standing point for the wraparound program here in Gwinnett as well. You know, I know that the program that one of the specific programs that we have that’s housed here is the Berta 8, but we have a lot of other programs that are wonderful. You know, we have programs that are that part of their responsibility is to work primarily in the school system. So working with children throughout the day, we know resources are scarce at schools. And so having that additional support there, some training for teachers, administrators on how to manage some of these behavioral issues with some of the children that are there, emotional support. We also have specified programs that work with, like I said, the juvenile justice program. And then those, another program that we have is also those who work directly with children and families who are involved in the Department of Family Child Safety. And so again, it’s establishing what those could be in this location. Maybe we have some in the metro area, downtown, but we also have a group here because it’s grown so much. So, you know, looking at an expansion of, you know, wraparound, you know, in-home, in-community services.
00:23:54: Rico Figliolini
So you guys do go into people’s homes as well. And you go into the school system of schools, I guess elementary schools, birth to eight, right? You go into the schools as well. How do you ensure, you know, that’s kind of an odd question maybe a little bit, but, you know, when you talk about trying to make sure everyone is, that you meet the needs of everyone, right? And it’s a diverse community between language and culture. Foods, which we talked about just a little bit before the podcast. We both agree that we enjoy food. But how do you culturally keep everything – be able to reach out to these people that need it. Sometimes it’s a language barrier. Sometimes it’s a cultural thing beyond the normal, you know, nine to five, maybe they both parents are working. It’s hard to get to them during the day. How do you attend to a child then like that? But how do you handle, does that, is that an issue even?
00:25:05: RJ Encinas
You know, I think one of the things that we consider is that, you know, with the wraparound service, you know, specifically is, you know, like you said, we do go into the home. So the service itself is very intrusive because you have a stranger in the home saying, Hey, let’s try this. But, you know, part of, you know, I did that job too. You know, I, you know, every, everybody kind of starts somewhere. And so I’ve been in the homes, I’ve worked with children and families in the home. And, you know, something that I did that I felt made families feel more comfortable is just be observant. You know, what, what are the pictures you have up? What are the awards you have up? You know, what are you making for dinner? You know, what, what are your habits when they get home? So it’s really establishing sort of a starting point where, what are they doing well? What can I work off of? You know, every family does, there are things that every family does well. And so that’s, that for the most part is sort of, you know, how I like to look at services, how I’ve trained my staff is, you know, looking at the strengths they already have and let’s work off of those strengths. But yes, you’re right. You know, our goal, you know, having parents and, you know, guardians who go to school, work, those are all positives in the child and family’s life, right? So we want to be able to support them outside of that, where it doesn’t interfere with their typical tasks. And so our prime time to support families should be that two to seven block because that’s when kids are, you know, home from school, parents are getting home from work. And so really it’s providing services during that time. And we also provide services on the weekend as well. So if the family is home, you know, and they’re all, that’s the best time that fits, you know, the need for them, then, you know, we’ll arrange that. And so, you know, I think what we do, we also have something called, it’s called a YCM. And what it is, is it’s a youth centered meeting where we sit probably every 30 to 45 days with the entire treatment team and the family. And we talk about what’s going well, where are some improvements needed? What’s next? What is the next plan? You know, are we stepping down because of the progress made? Do we need to increase support services somehow? So that meeting is very powerful because it’s all driven and ran by the family. It’s their voice, it’s their need, it’s their want. And so our goal is to help support them in what they also feel is the right direction for their family. So to answer a long-winded answer, but I think part of it is it’s a combination of things. But I also feel that having their voice heard, not just in services, but as a group is extremely powerful.
00:27:47: Rico Figliolini
The powerful part, I think, is when the whole family cooperates, right? Have you ever experienced where there’s uncooperative people within the unit?
00:28:01: RJ Encinas
That is a challenge, absolutely. Because sometimes people don’t want the services, they have to have the services. And so part of it is, you know, getting their buy-in to say, Hey, look, let’s, let’s try it. Let’s try it and see what happens, you know? And that’s, you know, and I think that we have such great staff, you know, here at CHRIS180, that people are very persuasive because they’re so good at what they do. And so it starts to show the families, like, look at this progress that is being made, you know, and it’s not taking a lot of work from you. It’s just taking some, you know, habitual practices and just obviously, you know, exploring what it could look like. And so I think with that said, yes, absolutely, there’s a lot of resistance in some instances. But, you know, with that said, I think for me, it’s a motivating factor. It’s sort of like, let’s show them why they need us in their home, why they need us at, you know, for therapy. And for me, that’s sort of how I look at that is just an additional challenge. Yeah.
00:29:00: Rico Figliolini
I guess one of the things I should ask too is jobs your organization has. But do you expect to expand that staff? Is it easy to find the right people or is that a difficult proposition?
00:29:15: RJ Encinas
I think it’s, you know, I think like any, you know, job force, I think our goal is to always try to find the best fit for that position, that location, the need of that location, you know, and so, you know, I don’t know if hard is the right word, but, you know, I think we do a great job of ensuring that, you know, that the person that we’re selecting for that role is the best person for that role. But yes, absolutely. Like you said, like my goal is to expand. So hopefully, yes, in the near future, I get to hire a whole bunch of people because it is the need here in this specific area. But absolutely, I would love to grow.
00:29:53: Rico Figliolini
Yeah. The need never disappears. It actually increases. You’re right. Have we missed anything, RJ, that you’d like to talk about that I didn’t touch upon?
00:30:06: RJ Encinas
No, I think, you know, I just, I’m excited. This is a huge privilege. So I appreciate you having an interest in what we’re doing here in Gwinnett. And, you know, hopefully this continues to spread the good word of CHRIS180. The people before me have done a great job of establishing what CHRIS180 is today. And, you know, my goal, you know, my goal is to continue to live that on and, you know there’s, for me, it’s, you know, there’s a lot of, you know, motivating factors, like I had mentioned before, that have me excited to, you know, wake up and, you know, work every day.
00:30:53: Rico Figliolini
Excellent. If someone wants to find out a little bit more about CHRIS180, where can they go to? What’s the website?
00:30:59: RJ Encinas
Yeah. So our website is great. It literally lists every single thing that we do. It talks about our mission and values. Our website is chris180.org.
00:31:10: Rico Figliolini
Great. Everyone, I appreciate you listening in on this. If you have family members or people you know that you think need CHRIS180, certainly reach out to them and find out what they can provide for you all and call them. Their service has just opened in Lawrenceville, expanding into Gwinnett County. RJ Encinas, thank you for being with me and for explaining everything to us.
00:31:35: RJ Encinas
Thank you so much, Rico, for having me. Yeah, thanks for having me.
00:31:37: Rico Figliolini
Hang in there for a minute, but everyone else, thank you. If you have comments, certainly post it on, if you’re listening to this on YouTube or our Facebook pages, post it there or reach out to the organization itself. And again, thank you for being a listener of our podcast, UrbanEbb. Thanks so much.
Shameka Allen, CEO of Good Samaritan Gwinnett, works in nonprofit healthcare and brings a working mother’s perspective to an organization serving over 52,000 people since 2005. Good Samaritan provides primary medical and dental care to over 300,000 uninsured patients in Gwinnett County, Georgia, with fee-based, discounted services funded through patient fees, donations, and grants. They face challenges such as language barriers and navigating the healthcare system for specialty care within their predominantly Hispanic patient population. Our podcast interview with your host, Rico Figliolini, covers this and more in our latest episode.
Timestamp:
00:00:00 – Introducing Shameka Allen, CEO of Good Samaritan Gwinnett 00:02:39 – Passion for Nonprofit Healthcare 00:03:42 – Providing Dignified Healthcare to the Uninsured 00:09:07 – Navigating Healthcare Challenges for Underserved Communities 00:12:07 – Partnering for Community Health 00:14:20 – Addressing Healthcare Disparities in Gwinnett County 00:15:48 – Expanding Healthcare Services Through SPA Model 00:18:36 – Launching a Healthcare Training Academy 00:21:31 – Addressing Healthcare Workforce Shortages 00:23:07 – Volunteers Becoming Medical Professionals 00:24:50 – Expanding Access to Vocational Training 00:27:29 – Serving Uninsured Patients Through Community Partnerships 00:30:25 – The Value of Primary Care: Saving Money and Lives 00:33:14 – Dignified Experience: Exploring Good Samaritan Gwinnett
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